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S
3 years ago

One star is still too many - the dishes are moldy ...

One star is still too many - the dishes are moldy on the unglazed underside, although 1. it is stated that they are dishwasher safe and 2. attempts have been made to store them in various ways (kitchen roll in between, plate racks so the plates can air out, dry let, etc.).

After contacting Tognana there was no response, poor customer service.

S
3 years ago

I purchased an 8-piece DELUXE VINTAGE battery, the...

I purchased an 8-piece DELUXE VINTAGE battery, the quality is bad as well as the company's after-sales service.The pots have become discolored becoming opaque after a 70-degree wash, precise that the company sells them as washable in dishwasher without mentioning any temperature.Also preheating as it is customary to make a pan to cook a simple steak, a rivet was blown like a bullet.After writing to the company, unfortunately I have not come to terms with anything other than to keep defective pans .Beware of buying this product, it is highly poor. I attach the photos of the products, judge for yourself.

M
3 years ago

Very bad quality.

Very bad quality.
Plates go moldy on the underside - even after trying to store them in different ways.
Contacting Tognana in vain.
1 star.

T
3 years ago

I loved it, there are both beautiful things at dis...

I loved it, there are both beautiful things at discounted prices, and things that are defective at bargain prices. The courtesy and kindness of the lady who was at the checkout impressed me pleasantly.

C
3 years ago

I am very disappointed .. And bitter about the tre...

I am very disappointed .. And bitter about the treatment received today 12.1.19 at Casier outlet, I had to go because in December I received a service of dishes as gifts, which were Stupendi but after having used them only once they were ruined. .strisciati .. Removed the color ... So you could not keep it, porcelain dishes not second or third choice ... But excellent quality ..
Well as soon as they arrived .. Some orders (I say some not all because one of them was beautiful), some orders and the manager have insinuated .. I had done on purpose to ruin them !! But I say ...
Is it possible that he could have done it just to ruin them ... When they told me that if I did not like the color or the model I could have easily ... Change them ... ?????
I have no words ....
I only have that pedantic and rude person before my eyes ...
Ke disappointment ...
Precise that I have always been a customer
Mah ....

d
3 years ago

Bad!

Bad!
Called on site for information on a store where you can buy the gipsy dishes line.
I was told to request the service from the Casier outlet.
I went to order it, they called me to pick it up and, upon returning, to the outlet, I was told that it was not available.
I don't know what the quality of their products is, but the Tognana service leaves something to be desired

A
3 years ago

Cruet clearly defective and assistance refusing to...

Cruet clearly defective and assistance refusing to change it.
On the site they advertised a free glove, but it was not present in the package.
Biblical Assistance Response Times.
If an Italian company that promotes Made in Italy sells products made in China, at least it should take care to check the quality and, in case of defects, give maximum support, otherwise we might as well buy directly from China.
A shame unfortunately, too bad.

R
4 years ago

Great outlet, buying porcelain and other items in ...

Great outlet, buying porcelain and other items in this company since 1982, at least twice a year, when I happen to be in the area, I make purchases for me or to give as gifts without ever having had the slightest problem. Excellent quality products. Recommended!!!

M
4 years ago

Worst dish I've ever seen. I ordered 2x tableware ...

Worst dish I've ever seen. I ordered 2x tableware in a set of 12 and the quality of each plate is miserable! The underside where the plates rest is rougher than sandpaper so you make at most the kitchen top / table top broken. After 2 months to write back and forth, of course, according to Tognana NO return reason. On the threat to turn to a lawyer was sent me the same ticket again, only now even spoiled plates were there. Have thrown away all the trash was too complicated for me. Rate each one from here to order !!

S
4 years ago

ATTENTION TO STONEWARE / CERAMIC PRODUCTS

ATTENTION TO STONEWARE / CERAMIC PRODUCTS

The products are aesthetically very good and nice but you have to pay attention to the precautions to be reserved for these products. After consulting directly with Tognana, I want to inform you that these products are made of Stoneware, a material composed of more than 80% clay = absorption of water and humidity.
According to the instructions they gave me it is preferable:
- wash the dishes by hand
- completely avoid "soaking" washing
- if they are washed in the dishwasher, they must be removed immediately after washing is finished

Beware that if they absorb too much moisture, mold can form in the lower part.

L
4 years ago

Self service shop full of merchandise

Self service shop full of merchandise
own or made ad hoc. Outlet prices. The porcelains have an invoice equal to the other similar ones but double expensive.

c
4 years ago

Ar desia 30x20 throwaway -

Ar desia 30x20 throwaway -
The 30x20 slate plate, imported from Tognana, cannot be said to be a scam, but a trap, yes. Its fragility, due to the low thickness and the split perimeter cut, is amplified by the rectangular shape and by the rubber pads, arranged under the four corners, which unevenly distribute the loads it must bear for the cutting actions. It is enough to lean on it, even just delicately, a weight greater than a slice of salmon to see it break irreparably. As it happened to me, just unwrapped on the kitchen table.
For a cost of 3.29 the damage is limited and I only complain that I have guilty underestimated some elementary notion of mechanical physics and that I did not prefer the more compact 20x20 square shape. Who is the cause of his illness ...
The fact remains that I do not feel authorized to bring the pieces back to Esselunga who sold it to me. At least they dispose of them.

P.S. - After seeing how it preserves all the marks of a trivial handling in dry conditions, I totally advise against purchasing this product in any format.

G
4 years ago

I bought a grill pan for my induction hob, and alt...

I bought a grill pan for my induction hob, and although I respected what is written in the package leaflet, the pot has irreparably ruined the hob. I wrote to the quality service who quickly dismissed me with a "it happens when the pot overheats", thus attributing the blame to me for having used the pot for no more than 5 minutes at medium power (indicator set to 9 where the value maximum that releases my plan is 14). Needless to say, I am very disappointed and embittered by how my problem was treated and by the (non-existent) solution that was proposed to me. Ah and to be precise, their pan costs 39 so let's say not exactly cheap

A
4 years ago

I feel cheated because following an order of 2 set...

I feel cheated because following an order of 2 sets of colored dishes I got faded dishes that did not correspond in the least to those seen in the photo: yellow leaves instead of green, yellow edge instead of green etc .... I was thinking in a mistake of the company but once contacted they replied that they were from another lot ... that is, a lot that had gone badly is obviously that they thought to get rid of it by sending them to me ..
Nothing like this has ever happened to me ...
I recommend everyone to change brands!

C
4 years ago

Bought Cape Town dishes.

Bought Cape Town dishes.
MOLD
Washed and dried as usual and placed in the cupboard.
They did the MOLD ago and the customer service replied that it is my fault that I did not dry well.
Are we kidding ?! They say their Stoneware system complies with health regulations ... but I highly doubt.
Not recommended

S
4 years ago

Excellent and impeccable quality service: I report...

Excellent and impeccable quality service: I reported a possible production defect of some of their newly purchased and tested products, and in two days they replied that they provide for the immediate shipment of replacement products. The remaining products purchased are perfect and excellent value for money.

Tognana Porcellane S.p.a.

Tognana Porcellane S.p.a.

3.6