The sales experience was great! I was looking for ...
The sales experience was great! I was looking for carpet in my basement. They came out had plenty of samples and were really knowledgeable about the product. Scheduling was easy and they were able to get out to my house for install in about a week from point of purchase. The install was where things turned. The installers showed up outside of their window. I had to call to find out where they were. I was told that someone called off from the warehouse so they were behind. No big deal. They showed up took everything downstairs and got to work. I didn't go down to check on anything but they worked fairly quickly and I did a quick check to sign off. Later that night I noticed a stain in the carpet. I notified them and they sent out the same installer the next day to address the issue. He came out and tried to clean the stain out with something but it was not pulling out. He then took carpet scissors and starting cutting the top of the carpet fibers off to remove the stain. There is still a hint of the stain but since the carpet is multi dimensional I told him it was fine in fear that he would cut even more off. As I started to move my furniture back in the spaces I noticed that my walls were scratched up in multiple places from the install and the transition piece from my vinyl plank to the carpet was smashed as well as a chunk taken out of one of the baseboards. Not worth the hassle to address with Tish but disappointing since I had just paid for the walls and baseboards to be painted. The carpet itself is wonderful! So soft and fluffy.