Cincinnati Marriott Northeast Reviews

Our 50th Family Reunion! The rooms: very nice. The staff: very accommodating. The reception and banquet food: amazing!

Convenient, comfortable, and clean with helpful and good humored staff.

The Marriott Cincinnati NE in Mason preparedness and housekeeping cleanliness in regards to COVID-19 was superior and made for a safe and wonderful experience. They even had a cleanable tv remote control (see photo).

We really loved our room. The entire hotel was recently renovated. Our beds were the most comfortable and the newly renovated shower was the best we have ever experienced. We would come back just for the shower. One of the best hotel stays we ever experienced.

It is a luxurious hotel for those on a budget. It has both an indoor and outdoor pool along with recently renovated rooms. It's close proximity to Kings Island provides quick trips back and forth allowing for short breaks and a dip in the pool during a long hot park day. The only downside was the staffs' lack of friendliness when checking in.

The place is absolutely gorgeous and they allowed me to check in earlier which was so nice and helpful. The shower is everything

We had a newly remodeled room and it was cozy and inviting. I'm glad I chose to stay here. 5 minutes away from kings island and many dining options close by are available. There is a Starbucks and restaurant/bar right inside the hotel I added the breakfast buffet onto my room for $10 (price for two people) online and it turned out to be significantly cheaper than paying up front at the restaurant. The buffet was a nice size and is worth the price of adding on. Make sure you get your breakfast card when you check in. There were two pools, one indoor and one outdoor. Overall great place to stay and will always choose to stay here when visiting cinci!

Very friendly staff who are very helpful. I only stayed one night for a work trip so I didn t get to take advantage of the pool or gym but I did see them and they look beautiful. Bathrooms are clean and the beds are incredibly comfortable. The hotel has a modern design and I personally couldn t ask for anything more! Keep up the good work!!

Beautiful clean rooms with comfortable bed and friendly desk attendant.

Don t try to book a wedding here and expect anyone to think the day is as important as you think it is! Our request was handled completely unprofessionally by their catering manager Angela, who is on call which apparently excuses her from answering emails for 4+ days after you ve told her that booking your event is time sensitive and the explanation you re given from the director of sales Vicky is that Angela is on call and it s hard for her to juggle work and personal plans/life, I m assuming this means because she doesn t have an actual schedule right now? So what? Answer your email at least. Then when she finally has the time in her super busy schedule to call you back she gets annoyed that you ve kept her on the phone for an hour going over all details of your event. Then sends you a contract that does not outline what you ve discussed and has the incorrect date for your event so when you ask for a more detailed one you get even more attitude. At this point you re beyond mad and it s been 4-5 days since you met in person and you need to lock this in (again, time sensitive). So you send an email again that night, this time you try to add the GM on it because he should be aware and maybe can help get things moving in the right direction. But no, you re met with crickets again the next day and unanswered phone calls. Until finally the director of sales sends you an extremely unprofessional email full of inaccurate information and lies, let s you know that they will not be working with you and your hold on your event has been released! So if you plan to have a wedding here just don t ask too many questions or for them to give you a contract with specifics or you may be told they won t hold your event anymore. I ve worked in hospitality for many years and I have never seen anything be handled this way. And this is especially not the service I would expect from the Marriott. Basically the employees at this hotel (Vicky & Angela) could care less about your or your special day, especially if it interferes with their personal plans. And the General Manager, Mike Hogan, is no better considering he couldn t even be bothered to be professional enough to return a phone call and he also allows his employees to slack off and treat potential customers this way. This was going to be a rehearsal dinner, wedding, reception, and guest rooms. It s not like it was just some little reception. We planned to spend quite a bit of money on this event and they just threw it away. Unbelievable. Brides and grooms beware!

Comfortable, clean, huge, and in a great location. Had a great experience with front desk checking in. Wish the bar/restaurant was open.