Stefano Scoppa

Review of Tiscali S.P.A.

It's always me, I update you on the service alread...

It's always me, I update you on the service already judged to be bad, maybe it's still too little to say bad. I will briefly summarize my story.
I made a contract with Tiscali, dated April 19th, I received the modem 11 days later on April 30th. The service did not work (neither phone nor internet immediately). Needless to say, I immediately opened the fault on the same day, that is April 30th. I was told that within a maximum of 4 calendar days I could finally use the services I signed up for. The days went by and I was always the one who had to contact the Call Center at 130 at my expense. Needless to say the expectations that sometimes they were even 40 or 50 minutes to be able to speak with technical support. Moral of the story after almost 25 days of failure, I could finally use the Tiscali service. Unfortunately, however, everything lasted just 9 days, now since June 3 I am again without a phone and internet, and none of Tiscali has bothered to warn me, but it is always me who has to call ..... always at my expense, to be able to speaking with technical support, even if speaking with technical support, nothing is resolved, the sentence is always the same, "must wait patiently".
I'm tired, what do you say ....... I will keep you updated on my experience with Tiscali ....... maybe the advertising they do means something since it takes place in a WC.
Greetings to all, the next episode.
If you want, I can post all the faxes sent, all the certified mails sent and the screen shots of the minutes waiting on the phone, before I can talk to the technical support.
Hi Stefano.