TimeClick - Hawkeye Technology LLC Reviews

Great software and wonderful people to work with. They are always quick to reply and eager to help with anything they can.

I HAD THEM OVER 2 YEARS NOW AND WILL NOT CHANGE JUST UPGRADED FOR TC 21 IN NOVEMBER. AND MY SALESMAN KYLE WAS AMAZING.

I needed help migrating to a different server, and customer service was prompt and did an excellent job working with me!

Time Click is an excellent product. It has saved me time and energy when calculating hours for payroll. It is very user friendly and the support staff is fantastic! We recently had an issue with a computer system change and Dax from tech support was so pleasant and supportive. Definitely worth your time and investment. In business, it's great to work with the combination of a helpful product and a wonderful service team.

Best support services ever! Very rarely have any issues but if there is ever a snafu, their support team is so responsive it is unheard of in this day and age. THANK YOU TIME CLICK!

The product is just what we were looking for. Technical support so far has been fantastic. They live up to their promises.

We have been using Timeclick for about 4 years now. It does the job for us. The user interface is fairly straightforward to use. The tech support has been very good in the few times we have needed it. Drew was very helpful when we ran into a technical issue when upgrading the software to the latest version.

I believe the techs name is Kyle, he was great and fixed my issue fast and was very patient with me not being tech savvy.

Best thing we ever purchased. The software is very user friendly. Technical support is second to none....although I have only had to use the support line two or three times in two years they always pick up right away and have the solution I am looking for. I wish more companies had the customer service that this company provides.

TimeClick support was very helpful and made the migration process from one server to another a walk in the park!

I came across TimeClick software through Capterra and found great reviews on the software. Our company was looking for timeclock software since we are in the process of getting a new LIMS. We wanted software which would work on our network. I have been very impressed with the software. The software has a lot of features. I especially like being able to import data into our accounting program. The customer support has been great. Tech support has been very helpful too.

I have used Time click for a few years at work and i really like this software , The support team is amazing , All around great !! I would give this 10 stars if i could .

Very helpful folks with an upgrade issue. Ended up our ancient server is the issue by Kyle did his best to try to allow us to export old data over to a new server and software upgrade.

We've been using TimeClick since 2014 and it's pretty bulletproof. We're looking forward to the newest version with mobile enabled logins.

I was extremely happy with the customer service we received. Very helpful and fixed our problem quickly.

Very friendly customer service! Quick to answer the phone when needing help.

Great software at a reasonable price. Tech support is what we all experienced years ago before everything became automated and shipped overseas.

Taylor was quick to help reinstall and update the software. She was fast and professional which kept our down time to a minimum!! Thanks, Taylor!

Software works great. Just a few tweeks that hopefully will be in an update to meet our needs how we job track. Support is very responsive.

Grant and Aaron went above and beyond to help me with a special issue concerning our server. Both were very patient and really saved us from a big headache when we run payroll this week. Thanks, guys!

Time Click is easy to use, and the staff are friendly and helpful.

Our company has used TimeClick for 3 years. We have had very very little issues with the program. It works great and makes running payroll very easy. Every time (about 4 in 3 years) that I had to call for technical support the team there is courteous, fast and efficient. Grant helped me today and it only took 8min to fix the issue!!! Great company!

As a very small business, we use TimeClick LITE but the support team is still fabulous with their assistance when we run into problems of any kind. The LITE version is pretty straight forward and easy to use. Definitely give TimeClick consideration if you are looking for a time management program.

Taylor is the best! She was so awesome! She was able to change the server from the old computer to the new one. It was tricky, but she accomplished it and with grace and patience. Thank you so much Taylor!

On the few occasions that it is necessary to work with technical support (program is awesome!), everyone is so knowledgeable that it usually takes less than 5 minutes and you are done. Today, I had Samantha and Grant and both were very pleasant and extremely knowledgeable with respect to my query. Just a great company all the way around.

They are so helpful and patient if you have any difficulties with updates, etc. The product is very user friendly and very detailed. We have been using this for many years now and love it.

Found a weird bug with TimeClick. When running a customized report, it doesn't include Holiday pay in overtime calculations even though all the right boxes are selected. Spoke with Customer Support and this was news to them. The default report will pull the information correctly. The Customer Support rep consulted with the software development team, and they will be working on resolving this issue to include the fix in an update when the issue is resolved. The responsiveness of the TimeClick customer support and development teams is much appreciated!

Raising productivity, reducing waste, and making payroll easier. I like that I own the software as well!

Had an issue that randomly occurred, where our main computer disconnected from out work station computer. A gentlemen named Dax helped me to solve my issue, understanding exactly what was going on and walking me through the steps to fix it, also answering any additional questions that I had. I would like to applaud this customer service group for its simplicity and instruction.

TimeClick is a very simple to use program and the support staff is always super helpful when you can get a hold of them. But they have been pretty good about returning my call.

The customer service is expedient and thorough. Whenever there's been an issue over the last 2 years they've been very helpful and we've always gotten it resolved in a timely manner.

TimeClick's software is well-designed and easy to use. It fits our needs perfectly. Drew was a great support agent and was very helpful.

I have been using TimeClick for just over a year now and have had no issues at all with it. We moved to a new server and it was fine, have had good support from the company as well.
I would recommend it!

I am very pleased with the TimeClick product. Had to move away from it for awhile and have recently returned. Easy to use and the customer service has been great. I have worked with both Clayton and Dax and they are both very knowledgeable and pleasant to work with.

Good customer service. Have always been pleased with this program.

I have used Time Click since November 2014 and have been very pleased with the product and the support I receive. Great job!

Have used this program since 2016LE version. Pretty much worked as advertised. Just upgraded to the latest version 2021 but have yet to work on it. Would have been able to continued using the previous version, but because we did not have the installation files from '16 and since it was no longer supported, we had to upgrade for a fee (thankfully, discounted); one side of me says, if it ain't broke don't fix it, as the need hadn't changed, but these days, upgrading is the norm and almost always for a fee. // Also, we had a issue with the registration code, but they worked on it and called back in a few hours, so we could finish the installation on the server.

Worked through all my questions. Patient, kind and was knowledgeable.

Been using the software for around 5 yrs. Had a licensing issue because of our server upgrade so I called yesterday. Spoke to a nice lady who quickly and easily help me reset the license. Thanks!!

Taylor did a great job of upgrading me. Very quick and professional and friendly.

Called in on Friday afternoon got right into support, and they fixed me right up.

Bobby was simply amazing - we had some issues but after his help we were able to save our database of info and it runs like a champ. Highly recommend this software for the amazing and timely service. Their tech support is the best!

Drew was great. I had a problem and he was able to resolve it quickly. He has a great personality and is a real asset to your customer service dept.

TimeClick is affordable and easy to use in our small office environment. I just had a problem opening the app after a Windows update, and their Chat help rep Dax, helped me in less than 5 minutes!

Great product, Great help with the migration. Thanks Samantha!

Drew was very helpful and quick in assisting with the error that we had and was able to solve the issue within minutes!

Taylor was a great help in setting up our mobile app for Timeclick.

Super easy to use! Customer support is always very helpful and fast!

-Peterson Chiropractic

We have been using TimeClick for several years and always get great support when needed. Today, I had been locked out of the admin password, changed it and forgot what I changed it to and they fixed it for me with no problem.

Great customer support. Always prompt response. Easy to use, allows employees to track their hours, and scheduling. I would recommend this software to anyone.

Taylor was great. Concise, fast and smart. Would recommend 10/10

Prompt and knowledgeable service - got a database migration going in no time. Highly recommended.

We have used TimeClick for two years now and we love it! It makes managing employee's time easier and more accurate. It also tracks our PTO time and Holidays in a user-friendly and reliable format. Anytime we've had to call for support, the support staff is responsive, professional and super helpful! Highly recommend TimeClick!

Excellent, quick, and easy support, intuitive software. Excited for future releases on new features.

Bobbby was great. he knew and fix the problem quickly. very pleased with his service.

TimeClick Support helped us resolve a problem with connecting to our desktop work stations in a quick and professional way; the Support person was knowledgeable and courteous. And we are up and running again. Thank you.

TimeClick staff are always very friendly and quick to respond. Great program, great people!

Amazing Customer Service. I had accidently lost all my information for the time clock. They were fast at responding and fixed my issue within a short time. Thank you again!

We have been a TimeClick customer for several years. I had an error message that I didn't know how to fix. I called Tech Support and Dax fixed the problem. While I had him on the line, I had another client station that was not working. Dax walked me through a simple fix.

All of my experiences with tech support have been positive. Thank you.

Time Click is great and simple to use. Any software installation issues were quickly addressed and repaired.

Excellent service, thank you so very much. Helped us get things back up and running for our organization when our system crashed, was super friendly and efficient. Amazing!

Time click is the most user friendly time keeping service I have found. Easy to use for employees and employer. Service is great. The few times that I actually had any kind of issue I always get someone right away AND the problem is fixed very quickly.

We have been using Time Click for several years in our office and have always been provided excellent service. Clayson recently helped us reinstall the program on our new hardware; he was very knowledgeable and patient. We would recommend your company to any business. Thank you again for helping us out!

I am an IT consultant with a client whose server failed on the day for payroll processing, I called TimeClick and Grant provided exceptional service in an unbelievable time frame. It was late on a Friday afternoon and he worked with me to get this client back up and running, Extremely friendly and very professional. Kudos to Grant and to Hawkeye Technologies!!!

Easy to implement the new system and the program is intuitive and easy to navigate. There was always a representative available to help us over the phone when we had a question or wanted to make sure we were doing things correctly.

Awesome software. Easy to use. Great customer support.

I was recently hired as an IT Manager and one of the many things on my to do list was to upgrade our TimeClick version. I hit the brick wall a few times but was able to resolve very quickly by just calling support and working with Dax. I love working with TimeClick's support, Dax you rock! TimeClick is easy to use and easy to manage I highly recommend this software.

Time Click has been very user friendly. It was easy to install, set-up and use. I have had to replace several computers this year and it was no hassle at all to call support. They picked up right away and helped us install the program on the new computers.

The TimeClick team has consistently worked diligently to get my questions answered and issues resolved. I still have some new feature requests that would make use of the software easier, such as allowing me to set pay rates, and different pay rates for the same employee, within the software, but I suspect the program will get there before too long. They have found workarounds for me to get the reports I need and are always courteous when I have an issue. And I've not had many issues in the almost 4 years I've been using the program!

We have been using Timeclick in our office for about...well at least 17 years because that's how long I have been working for our office...Chatted with Dax today to help me update timeclick to our server and workstations. Awesome patience and thorough explanations walking me thru the steps when I was unable to get everything connected correctly! Great company and professional employees! Always there to help!

I'm a first time user of TimeClick as the new HR manager of a company. The company has been using TimeClick for some time but hasn't been using it to accrue PTO. I worked with Grant who helped me step by step on how to do PTO on an accrual basis. I ended up needing to live chat a couple hours after our initial discussion and he responded right away. Great first experience and wonderful customer service experience!

I've been using TimeClick for about 3 years and have had a very good experience. It is nothing complicated, and serves it's purpose well. My favorite part, however is the support. They are helpful, friendly, and not condescending (not always the case with IT).

I did a lot of research on different timeclock programs before choosing TimeClick. I don't think I can say enough good things about it. The software is super easy to use and the functionality is fantastic, but I think the best part is the support. Every time I have called in with any questions Dax has been amazing. He truly knows the ins and outs of the software. There is never a moment of hesitation when he answers questions and he is very patient. I think he is the only tech support because he's the person I get every time I call!

Great service. Grant is really helpful. Would recommend this software.

Taylor at TimeClick was awesome and helped me with 2 issues and installs. Everything works great!

A very simple, effective and well-priced product backed up by excellent support thank you.

As a managed services provider, working with TimeClick's support team on troubleshooting and upgrading has been an extremely pleasant experience. They have super quick response times, are very knowledgeable, and are easy to work with. They provide a level of support for their software that not many other companies are able to provide. 10/10 would recommend!

Software does everything I need it to. Low price. Great service through an upgrade process.

TimeClick has been an awesome program to track out employees times in and out at 4 total locations . We like the reports that we can pull very quickly when needed. Dax was awesome at getting our system configured so that all our other locations can log in , he is very knowledgeable and was a great help !!

Confident customer service and sales team, they have been great! We have always received a call backs in less than 24 hours.

Taylor is awesome - thanks for helping us with our issue!

These guys are ALWAYS wonderful and make me feel like it is the computers fault instead of operator error when something goes wrong! It helps that I can laugh at myself! Thank you!!!!!

I just registered with Time Click and was excited for our employees to use it. We had a major storm blow through and our power went out. WE had issues logging in and Tech Support via Live Chat was on top of it and so helpful! Samantha walked me through the steps, remote in, resolved the issues and we are up and running! I am thankful getting the immediate support I needed so quickly!

We've been using TimeClick software at our childcare center for over 3 years now & we absolutely love it! From the ease of use, to the great features they are constantly adding, we could not have found a better system for our needs. Their customer support is top-notch and always go above & beyond to help us with any issues we might have. Highly recommend this program!

I am the office manager for a Oral and Maxillofacial Surgeon's office and we use TimeClick for managing our employees time worked. I love the simplistic way of accounting and when needed modifications to the employees time. I would recommend this product for anyone looking for a new and simple choice in Time recording software

TimeClick is so easy to use. Recently, the payroll specialist at our office resigned. Another staff member was able to step in and take over this duty with minimal training. Navigating the software is self explanatory and support services were readily available when we had questions. We would highly recommend TimeClick!

Samantha was extremely helpful with my simple request. And informed me that there was an update available that is covered under our support agreement.

TimeClick is great software and whenever we need help the tech support is top notch and always gets us fixed up fast!

Drew S.

Customer Success Representative was so good I'm considering putting him in my will if I kick the bucket. Amazing service esp bc my dad is not computer savvy and he took the time to take care of us. If they ever fired Drew we would find another time click solution . Solid work Drew S .

Great service and customer support. Thank you Aaron for the help in getting us back up and running quickly.

Grant is fantastic tech support! Great service! Great software!

Just purchased and they assigned the worst IT fellow in the office to install- and process but Bobbi took my call and babysat me through the process- Great support - thank You time will be entered and credited correctly for our small 10 person office