Thomas Toyota of Joliet Reviews

Great customer service, always offered hot chocolate or a water; listened to what I needed and did everything they could so I was taken care of.

They were very helpful through out the whole process and made it very quick and easy. All the employees were very intuitive and answered any questions we had. Edgard was awesome and explained everything about the car and even helped connect my phone.

My car was damaged in an accident that was the other driver's fault. Thomas showed up on the list of preferred shops from his insurance so I chose them. Fast and friendly service from start to finish!

I wanted to take advantage of the 2020 Toyota sale. Nobody could locate a car with my specific colors. The manager Tobin, found a car an gave me decent pricing. He brought the car from 300 miles and it was a very smooth transaction. I waited a little more than the ordinary but overall very positive experience and nice place.

Brandon helped us find the right car at the right price. Thanks!

Super nice waiting area! They have a spot for kids, a movie theater, soft pretzels, cookies, coffee and even a Quiet Lounge. The bathrooms are really nice. Of all our 5,000 mile maintenances we've done, this was also the fastest.

My husband & I would like to commend Larry Jordan
for his expertise . He was straightforward from the time we started dealing with him. Car buying is no fun and we were both so hesitant to go to dealerships due to so many of our previous experiences for the lengthy process it takes for the deal to be over because of the haggling and hassling of prices but it seems to us it did not happen this time. Larry was really attentive to our needs and making sure we get what we wanted and he never pushed us. From the beginning to the end it was a great experience . He is a gem to this dealership . Kudos to you Larry and we appreciate your time and patience with us.

It's been a week since I got my new Toyota RAV4 2018 hybrid and I'm loving it. Romeoville Toyota help me out so much going through the process of buying a new vehicle. I especially want to thank sales rep Little John and Levi from finance. They both made the process go as smooth as possible and even quite enjoyable! Little John was honest and to the point while Levi explained everything in a way I was able to understand. Thanks again Romeoville Toyota. I couldn't be happier!

It was nice to to to the dealership for the oil change. They have a quiet waiting area and then another lounge area with coffee and snacks. Unfortunately, the snacks (pretzels and popcorn) were not stocked the entire hour we were there. I was, however, able to have a cappuccino there. They do have a "movie theater" that plays a cartoon kids movie which was nice. And for the oil change, they also give you a car wash.

Very bad the experience of buying a vehicle the seller sold us a Chevy traverse 2010 and he knew he had some problems and made a promise to fix them when we returned from the trip after he wanted to know anything his name is .. Matt sonnema do not buy Toyota vehicles from Romeoville in Weber very bad experience he promised to fix them and only he wanted us to buy the vehicle and the problems of the vehicle said that they were mine and could do nothing ... and manager is Mr. ... Luca

Great service, Helpful staff. Highly recommended. A+

Service was done well and fast, the person that I spoke to was very cordial and polite.

I will definitely go back.

Easy to schedule service online. Greeted right away and taken care. Fast service and a free car wash!

I've always had a good experience when I have to take my car in for maintenance, however, today, when I called about setting up an appointment to have my car looked at for a funny noise it's making, I was pleasantly surprised to find that every I spoke with was very patient and kind. Jacky, in particular, was very patient with me, and, as someone who is not very car savvy, I am super thankful for that.

Purcased a new Toyota here. The staff was extremely professional and friendly. Made the car buying experience much easier than I had anticipated. Drove off with a new car at a fair price and great interest rate. I will be a customer of Romeoville Toyota forever.

Great car buying experience, which I usually lament. Every staff member was patient, genuine, and not pushy -- especially Albert our sales rep. Albert, his manager Tobin, and the finance manager John all went above and beyond to get me and my wife the family car we wanted at a fair price. Highly recommend this dealership!

I had such an amazing experience when I went in to purchase a new vehicle. The transition from my old truck to a new Toyota Tundra was made pain free and effortless thanks to the friendly staff I had assisting me. Everyone I was in contact with from the sales people all the way through the financial personnel were pleasant and helpful. I even got to meet the GM! There is no shortage of kindness and willingness to make a customer feel at home and amongst friends at this location.

Romeoville Toyota has the best service ever. EVERY DEPARTMENT is great. They have the best customer Services. I m amazed by this dealership. There s nothing bad about them. The place is amazing. the waiting rooms are so nice. Clean Bathrooms. They make you feel like you re at home .One of the employee/ that i had the pleasure to meet was
Daniel Ruvalcaba, service advisor. He is the most professional employee and very respectful. He answers all your questions you have and makes sure you leave there happy and Satisfied.
Thank you Romeoville Toyota Team for all your help and your kindness.

Had the pleasure of doing business for the first time here & had a great experience.
Met some really nice people here & they made me comfortable & reassured in my decision. Thank you for making my car buying go smoothly!!!

The show room was so small, we had to walk outside to see nicer vehicles, there was hardly any cars in the showroom. Over eager sales person was very annoying, she made us feel very pressured to purchase. We will most likely not purchase from this establishment.

Great experience buying a new vehicle here. Everything went smoothly, professionally, and friendly. I appreciate the way the dealership staff conducts business. I will recommend them in the future.

I highly recommend this dealership to anyone that's buying a car. Just ask for Mike Procek. He made sure that I got the best deal on my new car and made the whole process quick, smooth, and headache free. Will be definitly going back for any future car purchases

I had service done here (when the location was in Joliet) about a year ago where a temporary oil plug was placed on my oil pan. I didn't know at the time. I couldn't get an oil change anywhere. So 6 months later so I took it back. They gave me a free oil change and said they fixed it and all was good. Well, they did nothing! Again I didn't know it, so another 6 months later I still couldn't change my oil anywhere due to the temporary plug.

I finally took it back again to Toyota and Daniel Evjen helped me. I explained and he took a look. He confirmed this was the case and decided to put a repair kit in it by drilling out a bigger hole and threading it for a new plug. He also performed an oil change. All this was free of charge. I really appreciated Dan and his ability to solve the problem and have good customer service. Well done Dan!

I can't speak as highly to the other times I came and nothing was done correctly the first time and how I was lied to about the fix by other service consultants.
Toyota, a learning from all perspectives.

Exceptional facilities and amenetities. Good service department with quick turn around.

Gee brought a car there which I needed one before winter set in. Didn't even give me a full tank of gas with it. Should have just walked away when I heard that it was my money and I didn't have to buy it there. I did only for convenience, should have driven and checked other dealers. I feel like the salesman really didn't care then do any of them do.

Have been dealing with Dan and his service has always been great explaining everything if there are any issues with the car and goes above and beyond I truly appreciate it

Thanks to Jesus and Alberto for being such attentive and kind people, both of them were with my husband and I until the end ... we ate hot dogs and hamburgers ... I recommend the place excellent attention

I really liked how kimberly took care of us very friendly thank you very much

Great customer service. Comfortable waiting area. New, clean facility. Brian did a great job.

Recently purchased a Rav 4 from Gino at Romeoville Toyota. Gino was very helpful and attentive without being overbearing. He made the buying process easy. Levi in financing was also very helpful and kind during the financing stage of the deal.

Wonderful experience shopping at this dealership! Brandon was efficient, honest, and listened to exactly what I was looking for. No BS from any of the staff. Rich was also extremely welcoming and friendly. Beautiful facility and great deals!

Toyota at Romeoville was a very friendly and efficient place to get an oil change. I will go back again for service.

Took my car in for service today. Daniel R. In the service department was awesome. First time at the new Romeoville location....... love it! Willing to drive the extra 10 minutes from the old Thomas location. Thank you!

I just bought a car and was lucky to have Kimberly as my sales rep and will always come back.here because I trust her to think of me a person not just another sales made. I would refer her to my friends also.

On 12/31/2018 I traded my truck in for a 2019 Toyota Camry se I walked in and was greeted by rich hoff jr. then he led me to a great sales person which was Matt S. He worked hard to get me my number I wanted for the truck and what I wanted in the new car I appreciate everything they were great workers also even the finance advisor Levi was amazing the paperwork went smooth with no issues I want to thank rich, Matt, and Levi again for giving me a great experience in a Toyota dealership!!! I ll definitely refer anyone to them!

Brandon M did a fantastic job at providing thorough information on the vehicle I was interested in and did a great job of addressing all of my questions and accommodating my budget. He really made the entire process very easy and comfortable. Couldn t be happier with my purchase!

I knew as soon as this dealership wouldn't take a deposit on a vehicle that something wasn't right. I've bought two new toyotas at other dealerships and it was standard practice. They said they would put a sold sign on it and hold it while I made the 2.5 hour drive to get there but got really weird when I asked to make a deposit and get the exact amount so I could bring a check from my credit union. They clearly want to get you there so they can play games. I'm glad I read these reviews. They should be ashamed of themselves.

Brian was my service advisor. He was very courteous and pleasant. My car was completed in a timely manner. Would recommend to anyone.

A big thank you to advisor kelvin and his group. They were very nice, polite, and cheerful during the time I brought my car for recall today. I like the service i received from kelvin and his two other service members they were phenomenal. I ll give Kelvin and his group 5 stars.

Traded vehicles in and purchased a used vehicle. I have purchased alot of vehicles new and used but this had to have been the nicest smoothest experience ever!!! Beautiful dealership and the friendliest staff! I had two vehicles to trade in but only drove one of them in so Alberto offered a porter to come with me on the test drive to my home to go get the other car and porter drove the car back!!
I will highly recommend Alberto and this dealer to all my friends and family!!!
My family has purchased 5 Toyotas from Naperville but this experience was impressive!!

Very clean guest dpace.
I was on and out in 30 minutes for 5000 mile check up. Rotate tires,and car wash.
I will keep using Romeovile Toyota. I have three toyotas in my joushouse. Thank you

False advertisement! We looked up car prices online before going into the dealership, but once there everything was priced about $4,000 more. We were surprised that they were not able to match the prices we saw online, and there was no good excuse as to why it is different.

The service department was wonderful. Very helpful and polite.

Well first off I d like to say Romeoville Toyota has some of the best sales representatives working for the company that I ve ever experienced. In particular the sales rep i was working with was great from the start. His name is Jon N. He couldn t get me into a car right away, but kept contact with me throughout everything and while i was saving up for a down payment and was patient with me until i was ready. While i was saving, he d keep me updated on cars that i was interested in and the status of them, which was a big help tremendously. He was super kind throughout the entire process and I m grateful for his patience and dedication to being there for the customer. Overall this experience has been great and thank you guys at Toyota for my new vehicle!

I took my RAV4 in for 30000 service and get a tire repaired. Was finished in less than an hour. I will be buying my next Toyota from Romeoville Toyota.

Good service. They fixed my air bag, that ear a small cosmetic error. I brought it back in arm's thru fixed it there on the spot. Salesman JP is a good guy.

Big Thanks to Kimberly and Alberto, customer service is phenomenal. Would definitely recommend going here if you haven t already.

Not a good first experience.. unwilling to negotiate with the price on a used vehicle that clearly had some issues. But less than a week later, the internet showed that they had dropped $1,000 off the price. I expect that from rinky dink dealerships, not from Toyota.

Reply:
I did discuss this further with someone. I emailed the general manager, Sal Luca about the issue. Nothing was done. Would you like me to copy and paste that email on here too?

Great experience. In and out in 1.5 hours. Great deal.

Fast and friendly service. They work with you to get the financing/price that you can afford.

Everyone at Romeoville Toyota was helpful and pleasant and were willing to work with me to make it possible for me to purchase the vehicle I wanted. The facility is beautiful and the amenities are top notch. Thanks to everyone for giving me such a great car purchasing experience.

My wife and I recommend Anthony as a seller! Buying a car can be fun but exhausting at the same time. Since we arrived, he showed himself to our entire disposition, he showed us cars and worked hard to get us good prices on our new cars (Highlander and Camry)The facilities very clean and everyone who was included in our sale did an excellent job. I definitely recommend Romeoville Toyota! Thanks again Anthony!

Really happy with my purchase, tamara and Omar helped me so much with my first car, perfect experience

Was a nice experience , as always. But your mechanics need to learn to tighten the valve caps on tires. Lose at least one each time have tires rotated.

But friendly as always. And efficient.

Very friendly and helpful staff. Adam was very helpful and made the process of buying a car go smoothly. Great experience!

This was the best car buying experience. The sales people Matt and Rich were super helpful and very sincere about helping me get what I wanted. I could tell they really care. Sal the manager gave me a fair price. Romeoville toyota is top notch.

After visiting for an oil change, where they picked up my car, they called the emailed me a quote for $1027 of repairs they claimed the car needed. Followed up by visiting two more mechanics and 2 more tire shops, all 4 explained why the the tire was fine all didn't reccomend replacement . I have a written est for $0 from both. Then both mechanics told me the car needed $0 worth of repairs and wrote estimates stating no repairs needed.

Thank you Charlie Ellingson in service for taking care of my daughters RAV4. Because of you she was able to drive the 200 miles to Indiana to spend Labor Day with her Mother and I. Charlie went above and beyond to make sure that the RAV was drivable. Customer service is all that separates one business from another and Charlie is the reason we will always recommend Romeoville Toyota. The next time we are in Plainfield visiting our daughter, I will make sure to come over and personally thank Charlie. Have a great Labor Day Charlie and keep up the customer service that you provide.

Brought car in for recall work. Was told it would take 2hrs to get done. Took 3.5hrs. People/Sales people were very nice. Show room is beautiful.

Fantastic customer service!!!
Edgar was so patient with me while I decided what car I wanted.
Everyone was wonderful

I did not have a good experience. Their claim to up front pricing is a joke. They do not list the prices on the cars and make you tell them how much monthly you can afford before looking up and telling you the price. I am not a "game" player when it comes to buying a car and it seems like you have to be to be able to not max out the most you can pay.

They say they are not shady but they got my payment down to a price I was ok with stating they have credits from the manufacturer they may be able to work with. My last signature I noticed they did not use or do that, they added 3 months to my payments to get the price down and did not even communicate that with me. I would never buy from them again but I am stuck dealing with them now as I went through with it.

I did not get what I was looking for. The salesman did not give me full information for the difference for what I was looking for and what I bought. They did not have any used in what I was looking for and did not tell me all the fact differences

It is my fault for not being good at their game and not researching everything before I went to look.
If you plan to buy from here, know your facts and bring someone who can play their game if you cannot.

Service department is a dishonest joke. Service manager needs to understand what customer service is and how to be honest. You can only get so far in life or the business world with current tactics. Perhaps answering the phone would help as well. Dealer has degraded since moving to Romeoville. Better off going to Naperville!

Excellent service by everyone involved with our purchase. They work hard to get you the deal you want

Staff was very helpful, knowledgeable, and patient with all of my questions. Facility is very nice too. Free coffee, snacks and video games for the wait. Very clean.

They have quick service. Employees Welcome everyone at enterance.
I hope that the service they are providing will be high in quality. Let us see

Came him to have car serviced. While waiting my daughter, her friend and I were getting a free snack. There were 3 of us so on 1 napkin we had 3 cookies and 2 pretzels. An older service guy walked by and looked at what we had on our napkin and remarked with damn ! How rude and from now on I ll make sure to go to a different dealership!! Rude employees will ruin your business

Jon was amazing to do business with, was my first time here. I highly recommend this place. It s very nice to see they have bilingual personal.

Construction is being slow but I think is because all the permits they need to get from the city.

Today I visited them, unfortunately I did not buy the car I wanted. Because I don't have enough credit and the final price was more than I expected
Points in favor:
The person who attended me was very kind
They allow you to test drive
Points against:
I felt a little pressured to be the first time I visited a Toyota dealer, not because of the person who served me, she was very kind and helpful. Thanks Yuliana

Great people and facility. Car was finished before the stated time. I also was pleased with the selection of waiting areas. I will be returning when my car needs servicing again.

These people are bunch of crooks and they are here to rip customers off their hard earned $$$$. Folks do yourself a big favor and STAY AWAY from Romeoville Toyota or you will regret your decision just like me.

I was initially happy with my purchase but later when i went home i realized i got cheated by these thugs. I will be reporting about Romeoville Toyota to Illinois Attorney Generals office so other people don t be victim like i did.

Good service, friendly employees. Nice waiting areas
Coffee was horrible. An air pot full of grounds.

I do not go to my local Toyota service center. I travel a distance because I know John W. The service manager is honest and doesn t add any unnecessary charges. I have and would recommend to friends and family.

Great experience in helping me find a car that is suitable for me and in a good price range. And amazing customer service experience! Highly recommended for first time buyers! Ask for Jr

Extremely happy with our recent experience visiting Romeoville Toyota. What a beautifully designed new car showroom. Everyone we dealt with was professional, knowledgeable, and helpful. Greg L., our sales associate, was all of that and more! So glad we made the decision to buy from this dealership.

I had a very good experience. The salesman was very helpful with answering all questions. Loan process was quick and smooth.

Where do I start, they promote a hassle free sale , it was hassle full , they started by showing 1 offer & tried to sneak in a $10,000 upcharge by increasing the term, after catching that, you would think that they would honest up & go the fair route, they didn t, they in turn tried to push more payments on the term. After awhile, I was nearly about to walk out when they finally agreed to the original term.

They kept me waiting for the finance manager for a little over an hour.

When I got home with my vehicle, I came to find out that the oil change was 2000 miles over its time.

To say that I ll return, I don t think that I will.

Jon Narez was the salesman who we worked with. He was prepared and extremely knowledgable about the car we were interested in. He was easy going and made us feel comfortable.
Jon was friendly when I called to inquire about a certain car and made the whole experience easy.

Overall my experience was good. Kevin in the Service Department was very helpful. I will definitely be bringing my car back. Much more accommodating and kinder then Lombard Toyota. Will never go back there.

If you're looking to purchase a vehicle look no further then Romeoville Toyota. We worked with Bryson Travis he was very knowledgeable of the inventory. We told him what we were looking for and he found us the perfect SUV. After test driving it he asked us if we had any questions or concerns. He wanted to make sure we were comfortable with the purchase. We've purchased a lot of vehicles in the past but this was the smoothest transaction we've ever had.

Top notch facility with employees who care about your time spent there. Very impressed with my 2020 Corolla Purchase and the Toyota Care which gives you 2 years free maintenance on any new Toyota! Thank you Romeoville Toyota.

I wasted a couple of hours here, and was disappointed by the less than knowledgeable sales staff.

The only place I am buying a car from now on. Great service from the moment I got out of the car

Traded in a 2002 Saturn for a 2016 Camry. Alberto got to know the details of my situation and helped find the best option for me. He responded to my questions well and asked his own questions to make sure I was taken care of. From the test drive to the final signing, it was a stress free experience.

Awesome customer service and a very friendly dealership!! I will definitely buy another Toyota from them

They rushed me knowing I had an appt somewhere else, and ripped me off to the tune of $3,000 by playing with the finance numbers and using a different finance company than i asked/was prequalified with. So, now I'm $3K under water on this "new" vehicle. They are obviously dishonest and i wouldnt recommend or use them, again.

Great service experience with Charlie in service. He went above and beyond for our families Highlander. Thank you Charlie and Thank you Romeoville Toyota. You guys rock.

This place definitely deserves more than a 5 star rating!!! I had a very strict criteria to follow in finding a newer vehicle that I would not only be able to convert into a wheelchair accessible but something I could ACTUALLY afford!! I tell you I looked and looked for what seemed like forever on my own. I talked to Marissa about what I needed and I tell you my mind was blown when she called me the next day!! With the combined help of Marissa, Omar and Levi they gave me an excellent deal and worked hard to make sure I didn't miss this once in a rare moon opportunity! They did everything they could to make sure it was affordable for me monthly and covered just incase something should happen. They even gave me a great deal on my trade-in! This was a very complicated process for me and they just took the pressure right off and made me feel comfortable and confident throughout my entire experience!! Thank you guys again so very much!!

Super clean inside and out, amazing staff, you get that familiar family vibe!

DO NOT USE THEIR SERVICE DEPARTMENT! I took my vehicle in for an oil change and their service guy Mike immediately tried to up sell me on a brake fluid flush and then told me I needed a new Air and cabin filter. They clearly hadn t even looked at them as my husband had replaced them both days before. Then after two hours they told me my oil filter cap was broken and needed replacement. IT WAS CLEARLY BROKEN when they removed it. As I couldn t drive the vehicle without it I was forced to pay $76 for a replacement. Why am I paying for something they broke! When my husband called the told him it s a common problem. So much for Toyota Quality and at the end of the day it was my car so I was responsible for it. This experience was so bad that it not only soured us on this dealership, it soured us on Toyota as well.

much like Alex i came in with my son after work to buy him his first car and got treated like i could not buy anything even thou i have purchased 5 cars from the Thomas group and even purchased one a month prior..It was cold and rainy on a Saturday evening and WE watched as other customers got the vehicles they were looking at brought into the shop where it was warm and dry..I was even told by the salesman he doesn't care if we bought a car or not .The sales manager could not even take time to come talk to me so we left.I was also looking at a different vehicle and my original salesman Adam reached out so i gave them another chance after 2 hours of mostly waiting still no deal so i left yet again without a car.
the gm then sends me a generic email with what could we do so i explained what they could do to remedy it then days later a no sorry .I feel like this team does not care about there repeat customers and and customer loyalty witch is very disheartening.

Will tell you anything to get you to buy a new car and will take advantage of you if you aren t financially literate. Also slightly sexist towards women.

Arrived shortly after 7. Left with two repairs and an estimate for a $1000 repair at 11:20. They take forever. I think they prioritize oil changes, but those also seemed to take a long time too. On the plus side, everyone was nice and the beautiful waiting room had SIX comfortable chairs. (Hope you're not customer number 7). Also hope you like loud thumping music and hanging out with people who don't wear masks.