The Trafalgar Hotel Reviews

We had a fantastic stay at the Trafalgar St. James. The hotel is THE best place to stay if you want to enjoy a central location in London, and on top of that, staff and facilities were outstanding. Bruno, Sofia, Eniko, Marta, Diogo and every single member of the staff were always willing to help and that led to us to have a marvellous stay. You can expect the best service and attitude from everyone working there. Speaking of the hotel, rooms are gorgeous and The Rooftop is a must visit if you are in town and want a great view of the city. Overall, a great place to stay in London.

Hotel is lovely and provides excellent service. The rooftop bar is fab, but get there early to grab seats with the best views. Highly recommend. If I could suggest one thing it would be that they add a few vegan options to the menus.

Vista bar on rooftop!!! what a views but if you want to drink here you need to pre-book. If you just want the view state it clearly and they amazing enough to let you in to enjoy and even take a photo of you if you ask.

Very nice and cozy lobby bar. One of the longest bar counters I have ever seen

After staying here this past week, this is my new favorite hotel in London. It s in a great location - walkable to many places and there is a train station very close by as well. The room was very nice and the staff is very helpful and friendly. I would highly recommend!

The views are EGGsellent. And I m not YOLKing!

#peeeeyeeewww

Luxury hotel. Central....not sure its worth what they charge. Great service etc

Great hotel with a great interior design. The staff is very friendly and we got an excellent service throughout our stay. Hats off to the concierge who recognised us when we walked in to remind us we had received a package. It s those minor things that give a personal touch and make this place more than amazing. The other star during our stay was the breakfast! It would not be a lie when I say that I was looking forward to breakfast every morning (get the pancakes!). The one minor point was that the dinner at the restaurant downstairs paled in comparison to the breakfast. If the dinner would get the same attention as the breakfast this would be a complete knock out of the park.

An impeccable hotel. The staff were so professional and welcoming. They really do try to make your stay the best possible. From reception to the concierge, all were gracious and helpful. The room (we had a Trafalgar Suite) was magnificent. Spacious, with the attention to detail I've not seen in many other places. The lovely macarons awaiting us in the room was a very nice touch. So inviting and comfortable. My only complaint is with the restaurant on the roof. During our stay, the main dining room downstairs was closed for remodeling, so the only dining option was the rooftop lounge. It was miserable. Service there was atrocious, to the point I wanted to just leave and go someplace else. The staff were ambivalent and condescending, the food mediocre, and the prices outrageous. Even the breakfast buffet, included in our stay, was ruined by terrible service. This was so discordant from the service provided by the hotel staff. I would most definitely stay at the Trafalgar St. James, but I would not dine at the rooftop lounge again.

The hotel has a number of great features but I guess many other hotels should have and already have them as well, mutatis mutandis. However The Trafalgar Hotel's location is something that cannot be recreated. Visiting the Rooftop Vista bar reveals the advantages of the location at full length.

Famous by its history public place, hosting Nelson Column with four big lions (joy for climbers and photo makers), very nice fountain and the British Museum. People from all over the world love it, also because many cultural events take place there often enough. It is "the cultural heart of London" (same as the Parliament Square with the Houses of Parliament is its "political heart"), so come, see and hear it beating!

Very nice hotel..Some swanky rooms...Nice helpful staff..

Awesome hotel !!! Love the Art Deco vibe ... awesome amenities and mini bar is free :) !!! Love it

Good experience at this hotel.

The corridor access to the rooms deserve a light a little more present.

The general decor of the hotel is a bit too modern for my taste.

The staff is up to date, ie very good to excellent.

Unbelievably bad service from The Trafalgar. Trying to change a room date. Numerous calls and emails to no avail. Avoid at all costs. Hospitality on its knees yet service so poor form certain hotels.

Location location location. This is right in the centre of London. If you have only a few days to explore central London, this place gets you to the palace and Chinatown within mins of walking. Expensive hotel with a big brand name. Explore the different room options. Every room is setup differently.

This is a sad example of how a beautiful property can be ruined by terrible hospitality! As an ex Hotel Manager (for 10 years) and a Hilton Honors member for the last 17 years, I was treated like absolute garbage.

I had a serious emergency where I had to move up my reservation one day, and that evening tried to extend for one night to make up for it. The Reservations/Revenue manager had the least empathy of any hotel employee I have met in 20 years, she personally DENIED me of speaking with the General Manager, even after several attempts. Incredibly, they (her? the GM?) told Hilton Honors flat out lies, saying they had offered me a discount to stay and that our dispute had been successfully resolved. The evening manager tried to help extending my reservation but upon being unsuccessful he told me "don't worry, we will fix it tomorrow, you are not going anywhere", only for the next day for the Reservations Manager to tell me to go find another place to stay. This experience will make me leave Hilton Honors after almost 18 years. I have tried to speak with higher ups and it seems impossible. Hospitality is a word that is obviously not understood in this property, perhaps company anymore.

Nice People welcome me as a guest in a charming living place in London

Nice brasserie deco at the restaurant and fast service. The soup was brilliant. The hotel is well located and the room are larger than in much of the hotel of the same category as well as soundproofed. The bathroom is modern with italian shower.

Really nice view from rooftop bar and a lot of nice drinks and beers

Great location, great views, very few English speaking staff. Kind of expensive for what you get but it is in the heart of Westminster so that's par for the course.

This hotel is one of its kind. Staff are nice and layout of hotel is well designed. This hotel has been renovated recently to the curio brand by hilton. I can see that it has improved excellently and has more character and puts to light more history of london.

The rooms a spacious and furniture matches. Refreshments are provided also at no extra cost.

Whether its the character or the rooms and the hilton brand. Or even the special touches such as the umbrellas offered when it rains. You will have a good stay here.

Just the most fantastic roof top in London. Classy not crowded with wonderful polite staff...plus the food is simple and delicious!

Do NOT book this hotel on the basis of the rooftop bar. It is very nice but booked for private events most nights with no accomodation for hotel guests. The one star rating is too low for the hotel in general, but I wanted to draw attention to the unfortunate lack of access to the rooftop for hotel guest. We stayed six nights and on at least four the rooftop was not available to us. Otherwise, our stay was nice.

Great location staff clean amazing loved it only draw back which was a sign of the times we would have loved a cocktail on the roof terrace but substatial meal needed and we had already dinned out for wifes birthday.
Would have hoped as residents the facilties are already available without eating as outside?

The outside of hotel was under construction so we were unable to look out windows. Rooms were a little dated, I had ordered romantic gifts to be present in our room at check in but they did not show up until late evening

I picked The Trafalgar Hotel because of its location. The location is AMAZING if you are staying in London and want to go sightseeing. The hotel itself is right off of Trafalgar square on a corner. Springs Gardens, the road where the door is on, is a small one way street that can be a pain to get to or blocked by delivery vehicles. It is easier to tell your taxi or mini cab to just drop you off at Trafalgar Square. Everything about this hotel is about location, location, location.

The location is excellent and this is what you pay for. The rest of the hotel is just... Good. Not even Very Good. If you stay on a high floor you'll stay up all night because of the rooftop bar. The bed was the hardest bed I have ever slept on in my entire life. There was no give. My wife joked that we should sleep on the floor because it would be softer. The rooms were small. I stayed at a Best Western in Sunbury off the M3 and had a more comfortable bed and same size room. Our room over looked the middle of the adjoining office buildings on to a trash and storage bin area. When the person in the room next to us took a shower the old pipes sounded like someone was strangling a dog next door.

The staff was nice but did nothing over and above, acknowledge my Hilton Honors status, make small talk, or do anything to warrant a very good rating. They were just... good. We were due to check out on a Thursday and ask if we could have a late checkout. The request was denied due to hotel being "completely booked". These things happen. Oh well...

The service at the bar in the main lobby area was amazing. I never had an empty glass and the waitresses were friendly and nice. Bottom line: You are paying for the location. Which is awesome. Don't expect a $300+ USD night experience similar to NYC or other hotels though.

A really great location with fantastic views. Had to review whilst still here and guess what, they can provide sun tan lotion if you are follicle challenged like myself. What a team

The view from the rooftop is quite spectacular.

So my first advice if you are going on a weekday is not to go on Thursday or Friday evening as there would be no space on the rooftop bar. We got there around 7:30 and had to wait till 9pm to be able to get space upstairs. However you can make a booking ahead of time to save you the hassle.

Expect to spend at least 15 pounds on one drink though. It's also very easy to locate from charing cross underground station.

Good rooms and perfect location. Bathroom lacks floor heating though. F&B offerings are very good. Nice cocktails offerings also. Good value for money.

Great location, helpful staff, beautiful and spacious accommodations.

Good hotel. Nice and clean and well located.
Security makes it problematic and visiting other floors. Was a little annoying.
Reception does not follow up if they have promised to come up with e.g. Toilet paper. Must mash several times. Otherwise very good and nice service.

2nd visit and a third planned for November. Absolutely the perfect place to stay in Central London. The views from the roof top bar are breathtaking. The staff are all excellent. Love this hotel.

I have to be honest ... Very nice hotel but ...
Ok, I'm honest, I've never been there, but it gives 5 stars because I'm bored.
However from the photos it looks very nice hahaha

Fab location to relax with a drink up at the roof top bar terrace and watch London pass you by.

Nice venue, but some of the staff really left something to be desired. The bar staff were charming, the waiting staff, no so much.

Chic and stylish. Great cocktails with fantastic views

There was no hot water for about 2 hours in the morning but the staff is extraordinarily nice and polite, very clean and beautiful dekorated rooms!! Lovely like London itself

Went to the rooftop bar here and had a great night. Fantastic views overlooking Trafalgar Square and London. Nice selection of bar food and the staff are very friendly.

The rooftop is a must-see in your lifetime! Absolutely stunning. The food, the cocktails, even the coffee were perfect to a tee. Would wholeheartedly recommend!

Great location with nice rooms. Very expensive however and only 1 small bottled larger to chose from at the bar which is pretty poor for a Hotel that charges what they charge. Breakfast was pretty good and staff friendly.

Loved it. We were lucky enough to get a room with street views that overlooked the square.
The rooms have been nicely redecorated and it was lovely and quiet.

Definitely will come back.

Fantastic. Great location, nice rooms, friendly staff. There is a fully stocked mini-bar in the room, and it's 100% complimentary. They restock it every day. This is a small but significant touch, which really set the stay over the top for me.

Next door is a nice pub called The Admirality; great place to grab a beer and some traditional British food. Museums and Buckingham Palace are a 5 minute walk away. Underground station is just across the square from the hotel. The location is really excellent.

Best location ever! very confortable rooms and beds. Good service and again.. location location location! close to restaurants, shopping, the palace, etc!

Unfriendly staff, rooms were dirty and service in general was awful. Save the disappointment and book elsewhere!

Very nice place, good cocktails. But really shameful quantity in view of the price.

Great hotel. Great location, rooms were lovely and food was really nice.

Lovely hotel with a roof terrace at the top, part of which overlooks Trafalgar Square, the other section overlooks St. James' Park.

Central location. Generally nice accommodations. Ongoing issues with air conditioning that were not handled after several days of issues.

Amazing location! Friendly staff and service.

Would defo stay here again.

Great cocktails and great views from the bar at the top of the hotel

One of the better hotels I ever was. The bar is expensive but really went out of their way to get us a brownie and a drink late at night. Neither of which was on the limited menu.

The rooms are very old and the pictures online are accurate but must keep in mind, most of the furniture is old and bed frame is actually made out of wood. My friends had a problem with their showe because everytime they shower, water will start leaking through and would wet the entire washroom floor because the hotel did not create a safe shower. My shower would fill up every 5min so I would have to stop the water before the water overflows. Must repeat the hotel is very old so the rooms dont have anything you would see in todays society. The outlets have very low voltage so my friend and I had to take turns on using the outlet and internet is horrible in your own room literally in your own room. Best wifi is lobby and in front of the elevators.
Overall, they have very nice staff and they promote "being green" by giving you a 5euro off voucher everytime you dont let housekeeping into your room. Then you can ONLY spend it downstairs in the lobby which has very exspensive food but little portions. Sad part that the food at the downstairs bar serves the food if you have rom service. Also, the bar upstairs serves better food than the hotel. But location is excellent! You are right across a pub, Charing cross station, short walking distance to Piccadilly Circus, and near many "house"(such as Canada house, Uganda house, etc) to find restuarants you must walk a fair 1-2 blocks for a restaurant. The restaurant I loved going and was close by was this italian pizza and pasta restaurant called Frankys and Bennys which has the best pizza in the world and good family deals! Another one was in Piccadilly, which is a 3min walk from the hotel, a ramen fusion restaurant Shoryu had it on the 2nd day of my vacation, made me feel like I was home. These two are my favourites throughout my trip.

Rooftop bar is apparently too small for two extra people - or perhaps they just didn't like the look of us.

The hotel is located in the most excellent staff recommended price accordingly

Poor views & very average service but not quite rude.

Favourite hotel in London, only problem is it can be hard to find, it doesn t look like a hotel inside or out. Location is excellent right in Trafalgar Square and from our base at the trafalgar we literally walked through history, to Westminster Abbey, to Tower Bridge and Big Ben, to go further afield the tube station is literally across the street!....it s all right there. Rooms are relatively small but very well designed and comfortable. Restaurant is good and the staff are helpful and friendly.

Terrible car broke down in front, but not willing to help at all. Only if I was a customer. Only money talks to these places.

Good eggs benedict, nice coffee and lovely orange juice.

I'm still wearing their disposable slippers a year and a bit later. Also, nice view from top.

Fabulous location, staff, room and facilities.
I have stayed in a lot of hotels but this is by far the very best.