The St Regis Saadiyat Island Resort

The St Regis Saadiyat Island Resort Reviews

Reviews 816
4.6
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From the moment myself and my son checked in until...

From the moment myself and my son checked in until we left it was a wonderful experience. Every member of staff we had contact with was polite and knowledgeable of the Hotel and Abu Dhabi. And just like General Mcarthur when he had to evacuate the Phillipines he uttered the words I shall return, so will I.

Spacious hotel. A very attentive, competent staff ...

Spacious hotel. A very attentive, competent staff with a very high level of service. Impeccable cleanliness. Many personal spaces for adults and children alike.
You could enjoy the sunset around a famous cocktail at the Budha Bar.

Amazing location, has one of the best beaches in U...

Amazing location, has one of the best beaches in UAE. It consist of 7 buildings hotel apartments, 2 buildings hotels, 34 luxurious villas and some of the finest restaurants as well huge banquet hall for events. Beautiful landscape. Best place for relaxing. 10 minutes drive from UAE capital Abu Dhabi.

Very good

Room wasn t ready well after check out and service...

Room wasn t ready well after check out and service at upstairs lunch area was painfully slow. Reception area wasn t clear so guests were having to negotiate where it was Ana who was in line next. Wonderful service but seemed uncoordinated and under staffed.

Nice

Definitely the definition of royalty, every step o...

Definitely the definition of royalty, every step of the way feels like a different world. The view is stunning and the beach is quiet. It's an ideal location for a relaxing break away from the city. The staff are prompt and friendly leading towards that comfortable experience.

The hotel is great as expected in 5 star resort an...

The hotel is great as expected in 5 star resort and from this brand. Facilities, beach and long shore line of the island is amazing; and proximity from the city is very convenient. However the staff at Reception is another story.. I m totally blown away as to how inept they are at sorting the mistake they made by charging me double for the room charges upon check out. I realize that there was double charges after checking from my bank. After many calls I made I still don t get any clear response and not even an email of assurance that I will get my money back. On my 3 rd call I requested the duty manager to email me since he was too busy to answer my calls but nothing. I don t know how else I can get someone to pay attention to my request when nobody is even responding. They don t even give email address of the right person whom I can communicate regarding this mess they made in the first place...

Good

St Regis is nothing short of spectacular! Amazing ...

St Regis is nothing short of spectacular! Amazing service especially from butlers Gary and Cyril. The room was magnificent. I had a delicious breakfast one morning in my room. It is a splurge but everyone at St Regis makes it so worthwhile!

One of the worst customer services i have ever exp...

One of the worst customer services i have ever experienced. I wanted to book a room and been trying to call them from 11:30am till 6:30pm. They either keep transferring or no one answers their phones. This is ridiculous. I wanted to have a special night with my wife and needed to provide them with instructions. No way i won't spend my dime on this hotel

Nice

Exceeds absolutely the ideas of any kind! So lovin...

Exceeds absolutely the ideas of any kind! So loving great employees! Big compliment to the staff! Be it the butler service, the gatekeeper, the waiters, the security staff or the poolside staff! Everything is just great!
A big thank you for everything!
Can I recommend to all (even with children) only !!!

The St Regis Saadiyat Island Resort

The St Regis Saadiyat Island Resort

4.6