The hotel is great as expected in 5 star resort an...

The hotel is great as expected in 5 star resort and from this brand. Facilities, beach and long shore line of the island is amazing; and proximity from the city is very convenient. However the staff at Reception is another story.. I m totally blown away as to how inept they are at sorting the mistake they made by charging me double for the room charges upon check out. I realize that there was double charges after checking from my bank. After many calls I made I still don t get any clear response and not even an email of assurance that I will get my money back. On my 3 rd call I requested the duty manager to email me since he was too busy to answer my calls but nothing. I don t know how else I can get someone to pay attention to my request when nobody is even responding. They don t even give email address of the right person whom I can communicate regarding this mess they made in the first place...