The Scottsdale Plaza Resort Reviews

Rooms are roomy and with very nice accommodations. Resort property is huge with pool open 24/7 and awesome outdoor patio seating w firepits for nighttime relaxing. Highly recommend.

I enjoyed our room but it did not have a Mountain View so that was disappointing. The resort has three very nice pools and a huge hot tube in the main pool area. I was actually staying there for a wedding which is a nice venue for that as well.

Staff was very attentive, friendly and professional. The location is gorgeous. In room dining is exceptional. The service is wonderful. All of the staff at this location were extremely helpful and kind specially their manager Matt. Definitely will be back soon.

Great rooms, food was good and live music in the bar.

Went to all day conference here. Food and drinks were kept refreshed during lunch and all day. Very nice facilities with easy access.

A resort in Scottsdale that needs a bit of a facelift. Nice pool area, very clean, and great for a casual staycation or mild entertainment (baby shower, drinks with friends).

This place is awesome. As Expedia VIP members, we were treated great by Mario at the front desk upon arrival. Upgraded us to a fantastic suite with a more private pool which is so warm it's like a huge bathtub. This is a switch because occasionally I am treated like a second class citizen when I book though Expedia as opposed to directly. The room is by far the nicest room we've ever stayed in and we've done lots of traveling. Clean, cool, spacious... first class all the way.

Great resort. Really cheap rooms like.. really cheap rooms

We stayed here for a week and a half as a base camp for our activities. For a family with a lot of comings and goings it was great! Not sure I would have chosen it for a romantic getaway. The pools were great! The room service over priced but that's normal. I would stay again.

Nice place to stay. The room was huge, the beds were very comfortable, the air conditioner worked great, the towels were luxurious, and the staff was very friendly. We only stayed one night so we didn't get much of a chance to use the amenities but we did order room service and that was very good and timely as well.

My room was at the back of the resort in a suite. Excellent service and food.

Very nice, it's resort style with separate buildingg holding like 4 apartments

Awesome pool/jacuzzi side suite that's steps away from your back patio

The service there was great, Gordon from the front desk (Korean guy) moved us to a suite with a better view and was very accommodating. Would come back here again for sure

Really enjoyed our stay. Staff was great . We plan on returning.

Pool and jacuzzi were amazing. Love that they were open 24 hours. Room was very nice, bedding was awesome, shower was incredible, all staff were very friendly and helpful!

Very nice resort, very good service, is very much worth giving gratuity, very friendly staff.

Beautiful resort that is larger than it first seems. They have nice tennis courts, putting green, fantastic pool and hot tub. Overall a great experience.

Banquet for Teen Challenge was Great! Service was excellent. Food was not so good. Praise to God

This place will find a way to charge you for just about anything and they are overpriced as a rule. I was most angry about minibar charges that appeared on my bill despite me never touching the refreshments. When I questioned the charges, they refused to listen. You pay through the nose to stay here, without much actual value, and then they stand firm on unjustified charges. I see that another user has complained about the price of in-room internet. What he forgot to mention is that the Resort charges $12.95 per day PER DEVICE! If you have a tablet and a laptop, connecting both will cost you $26. Two stars, at best.

Long post but unless you want a maid to let a stranger into your room, I suggest you read on...

My husband and I stayed at this hotel over the weekend while in town for the Waste Management Phoenix Open. I received a call Sunday night at 6:15pm saying our room had been broken into by the head of security. As learning more about what happened, they told us the maid let some random guy into our room and told her she could leave, so she did. After that, this man locked the door and latched it shut. A few minutes later she went back because she left her phone and couldn t get inside. At that point he left through the patio door.

After more questions, we realize he was let into our room at 11am, we did not receive a call until 6:15pm- 7 hours later. My suitcase had been gone through and shoes were stolen. Also, conveniently there are no cameras in the area of the resort where our room was.

The next morning when we were checking out we talked with Mario, who told us that the GM named Travis would call us later that day- he never called, I had to call 2 times before he called me back. Once he called me back he offered to cover 1 night stay to cover the cost of my shoes. He did not offer anything else until I told him that was not ok, they jeopardized our safety and security. I told him he needed to cover our stay as well as the cost of my shoes($150 Nike running shoes). He agreed and issued a credit. Well here we are 3 days later, our card got charged for everything and haven t seen a credit.

Today my husband called Travis back to ask about the credit and the reimbursement of my shoes and he told my husband he has paid us enough and did more than he should have and wasn t going to give us anything additional for my shoes. Travis then turned around and called me, said the same thing so I told him I expect a call from his boss within the hour.

David(apparently President & CEO) called me, when I asked if he knew about what happened he said yes. So I walked him through all my concerns and frustrations, none of which he cared about besides the fact that they covered our say. They have still not filed a police report. Actually when I asked about it his response was I am good friends with the Scottsdale Police Department. I told him I couldn t believe they are fighting me over $150 pair of shoes that was stolen out of my room that was their fault he still held strong that they have already done more than enough. When I told him I was going to write a review his response was youre going to exploit me for $150? I also told him I couldn t believe as a President and CEO he is wasting more time fighting with me about then doing what is right, to which he responded most President s and CEO s wouldn t take your call .

I work for a CEO directly and know he would be upset that he was having to be brought in to solve the problem.

They are more concerned about money than they are their guests safety and security. I am currently working with the Scottsdale Police Department in hopes for some resolution. Do yourself a favor and do not ever stay here. Terrible customer service, terrible safety & security.

Great place. Big pools and great service and help. Great employees

Great location, room was excellent, wonderful shower, staff could not have been nicer. Pool areas, tennis, courtyard all very inviting. Only argument would be price on sundries, a bit higher than even airport prices. Otherwise fantastic location. Look forward to visiting again.

My wife and I found this place on one of the online booking sites and thought it's cheap and on Scottsdale Rd, why not. It's way better than the price would suggest. The rooms are top notch and clean and quiet. The food is excellent and the pools are super nice (I'm a Colorado guy; it's rare I see a pool in November). The staff is super friendly but not overly friendly. I highly recommend this place.

Had a corporate event here one evening. I was very impressed with the staff, and the venue was very nice.

Still a good place to go to but not as friendly as it was a few years ago.

A steam room and a backboard at the tennis court would be a couple of nice upgrades. A backboard wouldn t be very costly or require much work.

Beautiful place to stay warm. Very good and prompt service. Food were excellent.

The resort definitely feels like a vacation destination! We held a company meeting here and the staff treated us well the whole duration. The rooms, halls, fitness center and restaurants fit the high-end Scottsdale neighborhood and landscape perfectly.

I'd recommend this hotel to anyone looking for a professional or personal vacation!

I came here for a work event. Overall experience was amazing. The only thing I noticed was the staff are far too.over attentive. If was afraid that if I turned my back to drink, it would be gone by the time I turned around.

Very nice and upscale, pricey but that is expected from a place this fancy

Have stayed previously at this location and hope that Marriott would use this as their benchmark for service and cleanliness. Arrived late on Friday night prior to an early morning flight. Kristy assured me I would still be able to get a dinner and even offered to have it brought to my room if I would like. You could not ask for a friendlier and more helpful staff.

Great resort, enjoyed the M
Loved this resort. Our suite was spacious and very clean, housekeeping did a great job, loved the bedding l. We Loved having a patio and the pool area was clean and lots of chaises. Had drinks on patio listening to very good musicians. Watched games in the sports bar. Great area to go out for dinner. We are planning on coming back

Great Hotel with awesome amenities. All rooms are spacious and clean. They have live music on Friday and Saturday nights. Close to Old Town Scottsdale and Pleasant Valley.

Beautiful resort, I enjoyed my stay was there for a work conference - would definitely stay there again

I really enjoyed my stay. The complex is beautiful and well maintained. Staff was awesome. Great location.

Great place to stay. Had a few odd things going on for passover which took over a lot of the hotel. But overall a nice hotel.

Clean rooms, great property, nice staff, comfortable, quiet, lots of amenities.

Was there on business conference rooms were nice staff was very courteous and professional.

Went there for Mother's Day. Service was great, but the food offered at the buffet was not worth the price.

This place is a great escape. Rooms are big with mini fridge. Nice pool and friendly spa. Restaurant was okay. The ground are well kept. Great cactus and tennis courts

Clean & quiet rooms - good amenities & well laid out resort

Staff was friendly. Room was excellent for the cost.

This was such a nice relaxing staycation spot. The summer spa deal is amazing!! Had a couple massage with my hubby and it was truly amazing. JDs is a great spot for dinner, drinks and entertainment. The band was awesome! Highly recommend this place!!

Had a relaxing stay. Room was comfortable and clean. Enjoyed the ribs and beer at JD's Lounge. Our waiter was awesome! He was very knowledgeable about the food on the menu.

This resort exceeded my expectations. They kindly upgraded my room for me and my daughter just so we could be right next-door to my husband and two sons. This made my day for sure! The staff is wonderful, extremely helpful, and so pleasant. Also I have to add that I honestly have the best sleep I ve ever had away from home, I was very very surprised. The Pillows are so comfy! We were able to snag a summer deal that included meals and the rates were very reasonable. The food was pretty good, a little bit expensive, but that s expected at a resort. All in all my family and I will be going back. Great clean experience

Beautiful, comfortable resort. Close to tons of shopping and food. I got a reasonable rate

Loved the room, great location! And the service was sooo nice.

The staff is friendly and prompt to respond no matter what. They are a great place to hold an event. I did find there stores to be expensive and I have no knowledge of the food because of that. The have an expanse of things to do from swimming to playing on there tennis courts.

Great place to hold private events. If you are on vacation, grab a casita!

Pretty good hotel with large pool area, scenic views, and a big gym (that is outdated but worthy).

Great stay, enjoyed the resort set up. Lots of space. Food was amazing, loved the wood fired pizza. If you re looking for a place in old town Scottsdale this is it. Right on the edge so you re close enough to enjoy, but right outside so parking and sound isn t an issue. Great Camelback mt. views.
The staff was accommodating and top notch

Beautiful place nice pool for all the kids and a dj at the pool that was awesome! Will be returning and telling everybody i know!

Attended the Mothers Day Brunch. The banquet staff was very attentive and the food was excellent!

Room was very large and very comfortable. Resort is beautifully location in the heart of old town scottsdale.

Nice resort. Restuarant/bar on property. Will definitely stay there again

Very friendly staff, very comfortable rooms - the shower in our bathroom was the icing on the cake. I felt like a VIP guest and will definitely go back!

Great room, good prices, breakfast buffet was ok, they need to get a better consistency with their chefs in the morning. Grounds were beautiful except the construction going on. Had a minor issue with spiders, but was resolved quickly by hotel personnel

A premium location, super clean rooms, pet friendly and a polite staff. We are local, but needed a place to stay for just over a week. The Scottsdale Plaza was perfect for my husband and I & our small dog. We stayed in a ground level Villa Suite. The entire staff was polite and friendly- from the front desk to housekeeping to the wait staff & bartender at JD's. The room had a large living area, desk, wet bar, private patio and a separate bedroom/bathroom area. The room was clean and the beds & linens were comfy.
We loved that the bathroom vanity area was separate from the shower & toilet room. (There was no bathtub which may be a negative for someone else, but not for us.) The shower was awesome & even had soft water- a huge plus especially if you live in Az. The wet bar/kitchen had a mini fridge (no freezer), microwave & sink. The patio was spacious & private. We LOVED the water and ice "hydration stations" located just a few steps from every room. We ordered take-out from JD s several times and the food was pretty good, we LOVED the pizza !
The grounds are beautiful with large grassy areas everywhere you look- this was a huge plus for us because we don't go anywhere without our dog. Although we didn t get a chance to use one of the pools, they were clean and appeared to be party and family/kid friendly. The Scottsdale Plaza is a definite yes for me.

Nice resort in a nice location. Open, spacious feel, and friendly staff. Easy to get to and various things to do in the area, whether it's dining, shopping, sightseeing, or whatever people wanna do around Scottsdale. FYI the Irish pub bar inside though is very pricey and the food isn't too great, so I don't recommend eating there (don't worry, there's a ton of better places nearby that aren't overpriced and have much better food).