The Saint Paul Hotel

The Saint Paul Hotel Reviews

Reviews 1287
4.6
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They offered laundry for $25, but charged me over ...

They offered laundry for $25, but charged me over $90 because they sent it out for dry cleaning without my permission. (It was undergarments that are normal machine wash).

It was unreasonably difficult to attempt to work his issue out, but they assured me it would be taken care of, however I found that I was charged for the unapproved dry cleaning bill anyway.

A group of friends and I went to the St Paul Hotel...

A group of friends and I went to the St Paul Hotel for the Sunday brunch. The brunch was around $25. There was not a great selection of items, but the selections that they had were incredibly delicious! Every single thing we tasted was very tasty!! I highly recommend this brunch!!

Beautiful hotel with very clean rooms. Perfect for...

Beautiful hotel with very clean rooms. Perfect for a business trip or a couple's romantic trip. But definitely not a hotel for families. The staff was perfect and very very professional. The food is very expensive with no cheap options.

Now, first of all I haven't stayed here - YET. But...

Now, first of all I haven't stayed here - YET. But I did want to give a shout out to their sales manager Mary Jo. She toured clients of mine - a bride and groom - and was FABULOUS. We were on the younger side at the time and she wasn't disrespectful nor did she talk down to us - which I've seen happen to younger couples many times before. I really enjoyed the sales process with her! She was easy to communicate with and energetic about the space and wedding day dream she was selling. Truly a pleasure working with you Mary!

I went to the St. Paul Hotel to pick up a gift car...

I went to the St. Paul Hotel to pick up a gift card, and loved even that little experience. The guy who helped me, John, was hilarious and so nice. It's a beautiful place with fantastic service. I've also attended their tea with my mom and my sister, and that was fabulous! Such a fun girl's outing. Someday I'll try out the rooms.

We we're only here for one night but we enjoyed ou...

We we're only here for one night but we enjoyed our stay. Every member of the staff was friendly and helpful. Even when you call you get great customer service. The quality of customer service in this country has gone downhill, but not here. The bellhops were fantastic. We set out walk to dinner after dark and the bellhop suggested the safest route. After some discussion we took a cab. The restaurant here is also very good. We will definitely be staying here every time we are in the Saint Paul area. Well done.

I have never been so judged walking into a hotel t...

I have never been so judged walking into a hotel to check in before. The glares from staff were obvious and unneeded. All we came here for was to enjoy our birthday weekend, not be made to feel like trash for coming to a place like this. Never coming back to this place again if this is how they treat people who aren't in suits and dresses. Only plus side? Close to the science museum.

The Saint Paul hotel is excellent! Great service g...

The Saint Paul hotel is excellent! Great service great location friendly staff. Rooms are clean and well stocked. Such an honor to stay in this historic hotel with excellent views. The Saint Paul hotel is the BEST!

Went to The Saint Paul Hotel for brunch and it was...

Went to The Saint Paul Hotel for brunch and it was outstanding. I recommend making reservations ahead of time. Parking is available in a ramp that is less than a block away. The service was great and out waiter was extremely nice. However, it was the food that stood out. All of it was made fresh, including the desert table. The price per plate for brunch was expensive, but I would return since it was a great experience

Very nice hotel with great hospitality. Friendly s...

Very nice hotel with great hospitality. Friendly staff members. Rooms are neat with decent size. Delicious breakfast options at the hotel restaurant. Recommend for groups. Have parking options for 20$ per night. Have one of the best restaurants in town. Close to many good restaurants and bars.

Went for restaurant week, service was great but fo...

Went for restaurant week, service was great but food was mediocre at best. Steak was raw, sent it back to get it cooked to medium, came back after a quick sear, still raw. Lava cake and Caesar salad were fantastic, but again, 100% not worth the price, unless you go just for the lava cake. Save money and go somewhere else for dinner, imo.

Paid a higher price for a "parking package" but th...

Paid a higher price for a "parking package" but they still added a $27 valet fee to the bill. They removed it when we pointed it out but it feels like they're playing at something. And the valet parking is more have than service, it took me than 30 minutes to get our car out.

We ate at the restaurant within the hotel. The fo...

We ate at the restaurant within the hotel. The food was great, the service was wonderful and it wild be a pleasure to return! My in laws were staying there. The room seemed lovely and the view was outstanding!

My husband and I booked a room for the night as we...

My husband and I booked a room for the night as we were in town for an event outside of the hotel. We simply dressed and slept in the room and ate dinner at the Grill.

First, the front desk staff was polite, the lobby was pretty, and the room was fresh and clean.

We went ahead and ate dinner at the Grill even in spite of being very rudely "hissed" at by the hostess for not having a reservation but then immediately seated. (Apparently there were open tables rendering a reservation unnecessary?) The food was average for that caliber of dining. The waitress was good.

The water never got warm enough for a shower, and we were awoken at 6 am to the sound of our bill being slipped under the door with a couple of unwarranted extra charges. This sent a very unwelcoming message. Thankfully they did reverse the extra charges.

Overall, our stay was not bad, but it wasn't great.

Our event outside the hotel was lovely. We enjoyed our travel and time in St. Paul, but we were not that impressed with the hotel experience. We are just not the uppity type.

Beautiful location, and the art is so stunning! Yo...

Beautiful location, and the art is so stunning! You are obviously paying for an experience, so I understand that there is a higher price, but since it is so close to everything Downtown St. Paul, you are more willing to overlook how much everything costs. Lovely location.

Excellent customer service, fantastic food, very w...

Excellent customer service, fantastic food, very welcoming environment. Loved how close it was to pretty much anything you could want to do. All in all an over-the-top, fantastic experience.

We planned a last minute vacation to Minneapolis. ...

We planned a last minute vacation to Minneapolis. While Orbitz showed this hotel as booked we went in their website and got a great room in this historic hotel. Walked to breakfast and supper and nearby attractions. Definitely plan on valet parking. Staff was very friendly and the desk clerk, Brian, and I share a hobby of collecting farm toys! The housekeepers even made the bed with our daughters blanket and put her animal with the pillows! We will stay here again when in the Cities.

The Saint Paul Hotel

The Saint Paul Hotel

4.6