The only one of the things that are not the intended recipient of this email address and I will be able to talk to you as soon as possible to get the best price online for free and and I will be able to talk about it.
Friendly staff, very helpful about where to go as touristd
Nice outdoor lounge to grab a couple of drinks with access from the beach. Decent prices for champaign.
During Covid I took my first trip to Miami Beach with my husband to celebrate our anniversary. Upon arrival I was happy that we choose the Ritz Carlton South Beach even though it was much more expensive then other nearby hotels of similar quality. Upon check out they charged us $15 for M&Ms that we didn t purchase from the minibar, and two days later they charged us $203 more for additional minibar items. When I called and emailed Mariia in account she never responded to my call or email. I am extremely disappointed that I selected the Ritz Carlton as I expected exceptional service and now I ve been fraudulently charged for minibar items that I did not make, I have not been able to resolve the matter with the hotel, and I can not reach anyone that will help me. The Ritz also charged us a $45 resort fee, in addition to the $300 lounging fee, plus taxes, and we order room service. The total bill that I agreed to was $422, then they charged me $203 days later. The minibar folio was not even attached to my room number.
Located next to the beach with great views, the Ritz Carlton is a wonderful place to hang out for drinks.
How does this place have such a high rating? The service is poor, the room size for the price is tiny, the music at the pool makes you feel old and slumpy, and did I say the service is poor? Maybe we just had a bad experience, but we requested early check-in at 3pm and our room was not available until 5:30. When we went to ask what was taking so long at 5 we saw people getting rooms right and left. Umm.. What? We had no special or fancy room to cause a delay so I'm not sure what the hold up was, but I can be patient. However, when you are rude when I try and ask what caused the delay, it's not acceptable to snap back at me and get upset. Don't waste your money.
If you can afford it, it's the best Miami has to offer.
Hated it! 2 of my luggage stolen! Not up to the Ritz Carlton's world class standards at all!
Stayed in Sep of 2013. Loved it. Great Hotel with nice clean rooms and great service.
Food is overpriced. Amazing ocean view and best location in South Beach Miami.
Will recommend.
Centrally located on the beach .... and what a beach !!!!
I was here with family to check out the hotel and I wasn't disappointed. The hotel is very well maintained.
Best service. Great location in the heart of south beach. You can't get better than this!
I used to go when I was a child , amazing place , the staff is so great ! Angie from the ritz kid is amazing !! Would recommend
If you come in to visit South Miami Beach there's no other place like staying at Ritz-Carlton come in feel the different.
Good food not so good service, looks they were short on personal even that was almost empty.
Very nice and friendly spot. Great for a quick restroom pitstop.
I always enjoy staying at the Ritz it's a home away from home. The spa food and service is phenomenal can't get any better in comfort or luxury hotel.
Wonderful restaurant, staff was friendly and helpful. Great location and ambiance. The pool area was beautiful and the lights at night were impressive.
It is a dream hotel facing the sea with a pool overlooking the ocean that dazzles. Highly recommended.
Sorry Ritz. Try harder. While the service here was great (Jenna at the front desk and Daniel the bellman are two standouts), the rooms are old. They're not *bad*, mind you; they're just not good: small, uninspired, bland, literally beige. Nice pool. Club lounge and club service is good. One restaurant is called "Di Lido" and despite knowing better, every time you see the words printed your mind will translate it into "dildo"; I think this actually awards an entire star. The whole place needs a facelift. Doesn't physically reflect the Ritz brand experience. South Beach hotels are generally pretty bad, and there are any number of better places for less or the same money.
The staff was happy to assist with everything I needed.
Directly on the beach!! Very nice staff and nice restaurant/bar area. The view of the ocean is amazing. Bunch of shops send other restaurants within walking distance.
It s a exquisite and luxurious place. However with the amount of money I paid I expected staff to be more helpful.
We were here for 3 nights to get to know Miami before we flew to Anguilla. While Miami was nothing too special, the staff at the Ritz-Carlton made this stay an absolute delight. Club room was great, large enough for the two of us, we had a partial ocean view and a little balcony with a set of chairs and a table. If I tell you what annoyed me the most was that the shower could have a bit more pressure you can get a gist of how positive the whole experience was. A special shout out to Mike in the Club Lounge who went out of his way to figure out a slight miscommunication with our booking; he gave fantastic service in a super friendly way that definitely left us with a smile and the will to come back here.
The staff here are great! The facility is, too; however, there are downsides. While the price is expected to be high, the room was not completely clean upon arrival (ex: jello cups and others trash left behind). The wall outlets did not all work, with some even loose and inoperable. While their proximity to the beach is ideal, that doesn't mean the quality of the rooms should lessen.
The best hotel I have ever been to in South Beach. The rooms are luxurious, well worth the price. Now it is a resort hotel so be prepared to pay for it, with you having to pay for the amenities. They have everything you could possibly want there, restaurants, pool, and bar. You are well attended to while you are there with towel service and excellent customer service. This is the go-to place in South Beach if you want to have a nice relaxing vacation with only a few blocks away from the party scene or from excellent eats.
Umbrellas at the beach were very well kept and attendants were very polite
liked all without exception! beautiful tents and sun beds on the ocean, perfect service right on the beach. very good location, near ocean drive and all the nightlife of Miami at hand, but at the same time the hotel is quiet and comfortable
It was me and my son first time in Miami Beach and we had a blast from beginning to end the staff makes you feel like your family and the rooms are marvelous we will be back in September I will be spending my birthday there with them I love this hotel.
Excellent customer service go out of their way to accommodate your every request
Excellent customer service and everything very nice if I could not give it 5 stars if not 100 stars very nice and a beautiful view
Great staff! The pool! The brunch!
The friendliness of ALL staff members.
The service is lovely, and the staff is very courteous and helpful!
A very short walk from the airport. Small hotel but they covered everything. Thought they had a restaurant but had a cafe. No place to go for dinner close by. A pain when you are only overnight and catching an early morning flight. However the hotel was much better than I expected.
Hotel is an oasis in South Beach , the food in the pool area was delicious, service was first class , Mark at the restaurant was fantastic. Thanks
From the greeting to room service to housekeeping, everyone is fantastic! The room is very clean and I couldn't be happier celebrating my bachelorette at The Ritz!
Sad to hear they are making their employees come to work on Friday September 8, 2017. God Bless the employees who will be worried to death about their family's well being instead of being with their loved ones. SHAME and karma to corporate
Not impressed, stayed there a few times, expected more. Love the Ritz in Key Biscayne not far from South Beach
This is the worst hotel I ve ever been in my whole life, to make the long story short, we went there from Dallas that weekend that Miami closed the beaches and the touristic areas, and The Ritz Carlton didn t make our time in there comfortable for us, they gave us the wrong room, and make us feel very bad the whole time we were there. They don t care about the cultures diversity and guests opinions, they ask us to stopped playing our music, and nowhere had sings or rules that can explain us that, they didn t gave us a contract and not even sent us an email with the hotel rules. What an ashamed we won t never come back and we won t suggest this hotel to nobody never, pretty bad.
