The Ritz-Carlton Grand Cayman Review

The view, the hotel, the food, the staff, everything was amazing. I definitely plan on going back with the family. This time I was there on business.

Very sad for the brand and its customer service. The lack of response time to a new RFP is horrific --- I guess they don't want new business. SAD!

Amazing service and had a blast. Wonderful place to vacation.

The Ritz-Carlton Grand Cayman was magnificent. Their employees are so delightful. No matter where you are or what you are doing, you will be greeted or assisted with a smile. I realize that when you stay at a Ritz, the expectations are high but truly the staff goes way over and above. Every meal was fantastic, the hotel and landscape was meticulously kept. I usually like to try new places but I may have to break that habit and come back here!

Incredible hotel. Great service, great space, great beach. Food was very tasty and central location to access the rest of the island. Highly recommend.

A stellar retreat and everything you'd expect from the Ritz Carlton. While a large property, you have direct beach access and two pools. While the beach pool is usually busy with families, kids and floats, the other is quieter and pool attendants are always nearby and ready to help. The property is on 7 mile beach which offer perfect white sand, beach chairs, cabanas and access to other hotels. The Ritz has numerous restaurants...the sushi restaurant is great and offers fresh wasabi and cooked items, the Italian restaurant offers good food and pizzas and the beach restaurant offers perfect frozen drinks and pool-side service. The service is excellent and people always willing to help in any way. The hotel rooms are comfortable with access to Netflix in-room. A great getaway where expectations are always met.

The service and staff are impeccable. Love the turn down service in the rooms.... the hotel itself is extremely beautiful. The rooms are amazing. Great water sports. A must must stay.

Here for the Cayman Cookout in the Culinary Studio. This place has truly figured out how to make this fun for food lovers.

Stayed here for a week and still didn't do half of the things here

This place is not worth the money. Could have easily stayed at the Kimpton or Westin and gotten similar amenities for far less. Additionally, do not sign up for any travel packages through the hotel as the Ritz completely upcharges the already gaudy packages. Upon exiting, we were unaware that we had registered for a package through the hotel, and despite staying for a full week the hotel wouldn t remove the charges of 300.00 despite us staying and spending well over 5k. Sorry, but that is incredibly poor service and not worth it.

Fabulous place to stay for a nice, relaxing getaway for couples and families with kids. Yes, it is a kids friendly and safe resort. They are EXTREMELY accommodating, supper clean and top notch service. I liked that they clean your room twice a day. The resort is situated in the center of the 7 mile beach and provides the best view of the ocean, perfect wind patterns for their inclusive water sports. The Grand Caymen Islands in general is a pure gem of mother nature with the cleanest and clearest blue ocean and its clean white sands!

Nice place but we can't give it a fair full review since we only visited and were not hotel guests yet. To be continue on our next visit.

Best hotel in the Caribbean. Staff couldn't be more accommodating and pleasant. Third time back and planning our next visit already.

Very nice. Excellent service all the way from the executive driver, to check in and a personal tour by the manager .... Made us feel very welcome

Beautiful hotel....food at banquet hosted there was delicious!

Our stay here was wonderful. The people that work here go above and beyond to be accommodating, especially the breakfast staff/manager at their restaurant Seven. The rooms are nice, beds are very comfortable, and it s quiet. The beach is spectacular and our family loves the water sports that are included with your stay. We can t wait to go back!

Place is amazing!!!Staff very professional and accommodating

Beautiful resort and a great beach. The food is pricy, but you are at the Ritz in Cayman... The gym and fitness center is nice and classes are included. Also, most beach activities are included in your resort fee.

Only one day in, but such a beautiful facility. Wonderful staff!!!

The finest brunch in all the land. I enjoyed every morsel.

I been here in Ritz-Carlton hotel before since for last year!

All 5 stars on both visits. This is my wife's dream location. Absolute outstanding
service as normal.

They were all very nice and very attentive. We really enjoyed our stay with them.

The Sunday brunch at Seven is my happy place! Pool and spa are just as fantastic

It's still the Ritz of course, but it looks a bit dated, restaurants (esp the sushi place) need a refresh on their menus and the service overall needs some fine tuning. We had a great time, but for a place of this purported caliber (and price) you notice when there are continual small misses on service which was the norm during our stay.

Just stayed for a week. Staff and rooms were great. Bring cold towels, popsicles, and chilled coffee to you on the beach.

Top tier hotel for any vacation. The pool area is great and absolutely huge. I also liked the Italian lunch spot that is on the other side of the property from the beach.

This is a fantastic place , they really care about there guests.

Impeccable service, excellent food, great location.

Ritz carlton Grand Cayman was an excellent experience. All staff was polite and very willing to be helpful.
We, especially love the staff in the club lounge. Food was excellent.

Fancy, amazing, elegant and more best place ever. Staff was excellent rooms were clean . So much to do just in that building. I recommend Andiamo and 7 for eating. They were great with my allergies.
BEST VACATION EVER

Best Ritz in the world. Service was 5 stars and the hotel was clean. They do your room two times a day and everyone knows you by name.

The staff are very attentive and strive to make your stay as enjoyable as possible.

I stayed at the Ritz GC the first week of March for a family vacation. My experience was honestly average AT BEST which is surprising considering the service that RC is known for. Three stars may honestly be generous.

Here is a list of some of what went wrong:
-My first night the alarm clock in the room must have been set by the previous guest - it woke both my husband and I up along with our 9 month old daughter. Never a great start!
- Our room not serviced by 2 pm on at least 1 occasion - the same was true of our other party (there was no sign on the door for privacy) - not acceptable
-We were harassed by iguanas at Andiamo - my 2 nieces were literally screaming because they kept approaching the table - despite repeated requests and an empty restaurant we were not moved to another table further from the wildlife
-Emails sent to the concierge with general hotel email in cc resulted in literally no response
-We had to request a pool umbrella to get my 9 month old shade maybe 4 different times one day and it took over 45 mins for it to arrive despite plenty of staff milling around
- Multiple levators were broken
-When I called to confirm our return car to the airport the concierge said they'd call back and literally never did
-Trash on the beach

Since the trip I took the standard survey that they send you- my responses must have flagged as the quality coordinator for RC GC reached out. I offered to speak with her because hopefully that would improve the experience for others and maybe unsurprisingly at this point she has blown off our scheduled call on 2 occasions.

Here is what was good:
- Beach is beautiful - we had no trouble getting chairs
- Service at 7 especially our waiter from france was amazing
- Thanks to the nice pool area woman with short blonde hair for finally bringing our umbrella (on multiple occasions you made our stay better)
- Laundry service was affordable, timely, and excellent
A good hotel for traveling with small kids - between two rooms we had 3 kids under the age of 5

Such a lovely property with beautiful views of the ocean!

Nice place but the huge iguanas...uhhhmmm, the nasty mess, everywhere, not so much.

Was such an amazing experience!! Enjoy everything about this place! Definitely coming back

It's a Ritz Carlton: excellent service, accommodations and food. This hotel has a slightly quirky layout but works well. Great beach front and facilities.

I had the most fantastic week here. The grounds, accommodations, services, and amenities are both comprehensive and superlative. More importantly, though, the staff and level of service they provide is beyond measure; you are frequently and consistently made to feel that no detail has been or will be overlooked. I enjoyed the beach and ocean; water sports like kayaking and stand-up paddle boarding; one day in an Oasis Cabana, which is well worth it; drinks, snacks, and quick meals from and at Bar Jack; Sunday brunch at Seven; a Tasting Menu at Blue, which was fantastic; July 4th (locally known as "Constitution Day") celebrations including fireworks; and departed from the resort grounds for a Jet Ski tour with stops for Snorkeling and Sting Ray City as well as renting a Scooter for one day to explore the full Island. I would highly recommend not only Grand Cayman in general but the Ritz-Carlton specifically as the unquestionable place to stay.

The beach is incredible. Clear, warm, gentle water; soft sand; plenty of chairs. It's truly a great vacation destination. Guests of the hotel have complimentary access to non-motorized water activities (stand-up paddle boards, wind surfing, water trikes, etc), and they bring around plenty of beverage options too. The pool is also gorgeous, and the rooms and facilities are clean and show no real sign of wear even though the hotel is over a decade old. The neighborhood is safe and the staff is friendly. Strongly recommend.

There is a reason they are the number 1 spot to stay. Best views.

Overall, resort is very nice and service is good. Given the size of the resort, it didn't feel like we received the indivual attention other luxery resorts provide. Also, the additional $75 a night resort fee seems a bit high, though the use of their water sport equipment and valet parking partially offsets that cost. Rooms are nice and clean, but could use a refresh. Highly recommend upgrading to the ocean side, otherwise you will not have an ocean view and the walk to the beach from your room will be about at least 15-20 minutes.

Had dinner at the Periwinkle Restaurant, one of the restaurants in the Ritz-Carlton. One of the most delightful meal I've had on the island. The service and staff were excellent and courteous, the setting was luxurious, tropical and clean, and the food was fresh, delicious and fairly healthy. A bit pricey, but not overly so in comparison to other restaurants, especially given the high standard they set!

beautiful place, great menu. Wife s steak came out ok. Mine came out wrong, sent it back and then came out again wrong. Cooked another steak only to be disappointed. Not about the money but but I left hungry and defeated. They did take the steak off and the sides but still sucks when it s your anniversary.

Excellent Fitness Center and Basketball Court. The golf course next door is over priced and very difficult. Be prepared to lose about 18 balls. The balls will cost you an arm and a leg.

Best resort we've ever visited! Absolutely loved it!

Very nice, place to stay when visiting grand Cayman

They need an adult only pool. The service was great and the food was wonderful at every restaurant we tried. The resort is nice, but it's big and crowded. Our room was too far removed from the ocean, an ocean view room would have made a big difference. Overall experience was good.

Beautiful hotel and gorgeous aquamarine blue water, beach is beautiful sand is soft and you can see the corral in the sand whitish pink in color soft on your feet !
Food expensive and service was great !
Drinks very expensive!! Lots of restaurants in the town center very good ! Would highly recommend!

Amazing! Staff both exceptionally friendly and accommodating

Great location, excellent stuff, lot's to see and do to even around the hotel, and being aware that you are 'just' on a small island

A great destination in Cayman. Restaurants are top notch and as usual the ritz is setting the bar for luxury vacations

Great location, right on the beach. Lots of amenities, great restaurants. Don't ever have to leave the property if you don't want to.

BarJack - good food, OK drinks, very polite attentive staff

It was excellent.The beauty of the place leaves me breathless.Have to go back

We just returned from a week at this lovely property and have nothing but fantastic things to say! The service, staff, amenities and grounds were all best in class. No attention to detail is left undone. The accommodations for young children are superb. We rarely encountered a staff member who did not greet us and ask if there was anything we needed. Special shout outs to Dwight @ the waterpark; Travis @ the waterpark; Kevin @ the ocean tower pool. We cannot say enough good things about the Club Lounge - the food, drink and most importantly, staff were amazing. We met many wonderful people who provided amazing service (Christian, Shirley, Joe, Nepali) but left a part of our hearts with Miss Luz and Miss Joie; we can't wait to come back and visit. What a fantastic place to spend a week!

Great staff! And a beautiful room over looking the pool and ocean!

Some of the rooms facing the grounds are not luxuriously appointed relative to other RC properties.

Hyatt
The Farm

The ONLY reason our stay at this resort is getting two stars is because the beach and water are wonderful. Otherwise, if you enjoy paying more for pandering service (where the details that matter are forgotten, but they always try (struggle?!) to remember your last name), then you'll enjoy overpaying for this experience.
Subpar food, aggravating--and unnecessary--calls from staff inquiring incessantly about service, and a so-so atmosphere await you if you'd like to pay for it.
Maybe I'm biased--we had a stellar stay at a resort in Hawaii--and maybe I'm expecting too much, but, I mean, it's the Ritz, right?! Isn't that what they're supposed to be all about?
Nice people on staff--nothing personal; I'm positive the problem is the management, and overall, this resort misses the mark.

This place is definitely one of my new favs. There is nothing missing from this amazing resort. The food, amenities, staff was top notch. The price is high but just about right for the level and quality of service and goods.

Lovely, but dinged me at every opportunity, with lots of hidden costs and fees.