The Peninsula New York Reviews

I used to visit here a few times a year but recently I ve notice the showers aren t always as clean as they should be. Hopefully this is resolved.

Top hotel in a prime location with luxury spa (sauna and pool and roof terrace)
However, many rooms with old leaky windows and thus noise from air conditioning and traffic.
Christian from the front desk super nice and competent

PERFECT: At the corner of 5th and 55th in NYC is probably (for me anyway) the best hotel in the city. The catering (in the country of bad food) is at the top whether it is in Clement, or in the bars including rooftop with the Ning bar. The executive suite so we sleep there like a baby. Icing on the cake the SPA a haven of peace, the gym = panoramic view and the SUPERB pool = a bath in the heart of NYC! As for its rating of 5 star hotel, this establishment deserves here also the maximum rating of 5 stars.

My go to hotel in Manhattan - centrally located, quiet and peaceful. In an area that can be loud and overwhelming for non native manhattan-ties, the Peninsula provides an oasis of calm and zen. Wonderful service starts at checkin, with staff remembering return guests. Rooms are sumptuously appointed with crisp linen, large, fluffy towels and most importantly, sound proofed windows. Will continue to stay here on my trips to NY.

The hotel is amazing, great location, clean and staff is so attainable

We were in the rooftop bar which offers a breathtaking view. The building itself is definitely worth seeing!

Fantastic place. Rooftop bar the best in the city. Expensive

This hotel is clean, staff and doormen are helpful. When i travel to New York, this is my favorite hotel

Excellent location and hotel. Great customer service

Great rooms, although slightly outdated. Best hotel in NYC

Stunning! Only went to roof top bar and it was beautiful but way too pricey for 4 drinks $150.00

We stoud there for the 3rd time... Every time was fantastic!!!! The rooms, bar, spa... Perfect!!! The 1st adress to stay in NYC

Elevators don t work when fire alarms go off and it takes forever to reset the system. Got stuck on the 23rd floor. Manager snapped at me when I inquired about stairs and refused to show me at first. I asked again as I had to make a train.

Just stopped in for a drink. Beautiful place, good mid town location.

A very good choice in mid-town Manhattan Great service, wonderful spa

Great upmarket uptown up everything place! Pricey but worth a visit sometimes. Sweeping views of 5th Ave and more.

An amazingly beautiful hotel with equally as amazing, professional, and helpful staff. Everything about our experience at Peninsula was perfect the second we stepped foot onto the property - from the room to the amenities to the small touches the staff does to ensure your stay is the best it can possibly be. We got a really great deal through Expedia that we couldn't pass up and I'm so happy we didn't! Not to mention, the pool area is the perfect spot to start or end your day. A beyond five star experience I won't soon forget and I hope to stay at Peninsula NYC again soon and experience their other properties around the world.

I had a great stay at this hotel. The staff is incredibly nice and helpful and the amenities are incredible. I loved the SPA, the sunroof terrace is unbelievable and has great views of the city. I was very disappointed by to things, the first was how old my mattress was, it was changed after the first night. The second was that everyone in my group got room upgrades except for me and it was me who planned and compelled everyone to stay there.

Cleaning staff did excellent job. Stroller access was annoying. Restaurant was twice as expensive as others in area that taste similar. Staff was nice. I would prefer if they removed Mao art

Great staff, wonderful service and a very loving personal touch every time. Easily five stars.

Good white table cloth dining experience if that's your thing. I found the server a bit pretentious, but overall, good food and good service.

I ordered the squid ink pasta with shrimp and scallops. Pretty good. A bit salty.

My family ordered rack of lamb and it killed. Very tasty marinade.

Good dessert and squash soup. Part of prix fixe (pre-theatre dinner).

Restaurant also threw in an appetizer/amuse bouche, and some chocolates for dinner.

Nice overall.

The service is amazing. We went from the car to check-in to our room in about 5 minutes. They know why were here and make sure our experience is the best possible.

The roof top bar was lovely but they can't even make a decent glass of mojitos!

Lovely facility for swimming and working out. Great deck with gorgeous city views. Food is good but very overpriced. Slow table service.

Beautiful place to stay maybe even more incredible during the holidays. You must see the Christmas decorations to truly appreciate

This is a beautiful Hotel located right in the heart of Manhattan. It is a lovely building looks fantastic from outside and is beautiful on the inside too.
The staff are very friendly helpful and attentive.
Who at my shorts day I didn t have one moan or complain, I would recommend this hotel to any family and friends.

I look forward to returning to the Peninsula Hotel New York very soon thank you so much.

Very nice rooftop. Crowded but handled pretty well.

What an amazing, if expensive, breakfast. We love french toast and having had terrible french toast elsewhere in NYC, but fond memories of great french toast here a few years ago, wanted a more positive experience this time. Is a beautiful suite of dining rooms, they have changed the dining room from a beautiful, light, high ceilinged grand dining room, into a series of smaller areas with sliding partitions, and the decor is more like an old boys club. We were surrounded by mostly suited business people. It's dark but cosy and chic. The staff are amazingly efficient but quite cool - as in could be less aloof and more friendly. A great menu, which even had a 'Chinese breakfast' which one of us ordered. The plates were virtually clean by the end. Delicious and overall a wonderful experience.

Great Service Great Price we would recommend this place.

This place is absolutely beautiful I felt like royalty they treated me like a king the rooms were big nice and clean you never want to leave

I had an important client meeting and very much had an enjoyable meeting with client at the Peninsula where we met for drinks

I was in transit to LA and stayed one night at Peninsula New York. I paid 1000 dollars a night for a very old room. Even if the reception girl was kind enough to change it and give us a slightly better room, the price is unacceptable for the quality they offer.
This room was a joke! 1000 bucks for a wall view and old furniture?!
Peninsula New York needs a MAJOR RENNOVATION ASAP!
Staff service is quite good to give some credit, but so it is the case with all major places in NY.
NY is well known for great customer service.
We are now going to Peninsula Beverly Hills, hopefully a better experience!

There's a reason why this place is as legendary as it is. Pure class. Incredible standards of service. 10/10.

My niece treated me to a massage at this spa and I will say it's the Best I've ever had. These people know what they're doing. And they do it right.

ALL around excellent service. You are pampered from head to toe. Would recommend for a relaxing morning or evening

This is a great hotel!
Positives:
- The staff was polite, patient and helpful. They took the time to answer some of our questions and gave us directions.
- The rooms were very clean and quiet.

Negatives:
- Breakfast wasn t included in the price.

On October 6 2018 at 6:35 pm someone was at your hotel go over the footage and tell me all the people with a computer then tell me how he/ she hacked into my account without anyone noticing.

Great views, great Manhattan, great people. Can I say more?

Nice roof top bar ...
... but unfortunately really expensive for the drinks. But it's normal for these bars.
The view from the 22nd is nice, but the high glass side walls still keep you very enclosed.

Absolutely mesmerizing hotel, so beautiful during Christmas time

Exellent Hotel.
5 Stars

The view is spectacular and maybe just maybe makes it worth visiting. The staff was barely friendly...a little uppity and the appetizers were ok. You are definitely going here for the view, the experience and nothing more than that.

If you are looking for a luxurious getaway New York City, then this is the best place to be. Right on heart of midtown and 5th AV.
Three amazing bars and luxurious restaurants.

The Peninsula Hotel is a beautiful hotel. I enjoyed the friendliness of the staff and the willingness to help in any way they could. I would have to say the service in this hotel is superb. I also enjoyed the decor of both the room and the hotel itself. The first complaint I had was the layout of the room. The TV was positioned in a way that didn't make sense to the positioning of the bed. This wasn't terrible but it took some getting used to and some clever positioning of pillows on my behalf. The second and final complained that I had was the in room dining experience. I have stayed in many luxury hotels in my life including some of the most expensive hotels in the world. I am used to paying outlandish prices in most cases. This time take the cake. I spent $80 on an order of cookies and tea. Not to mention the fact that the cookies were subpar at best. My third and final complaint was that housekeeping woke me at 8 a.m. to see if I wanted the room cleaned. Although I am mentioning most of the negative things I will admit that my experience was still Pleasant and I could also write many positive things about this hotel. Overall I give the hotel a 4.2 out of a possible 5. I rate my experience at the hotel a 3.9 out of a possible 5.

Very relaxing and peaceful. Really recommended on my end :)

DO NOT GO HERE. My husband had his expensive watch stolen out of the locker in the locker room. The peninsula handled the situation terribly (did absolutely nothing). DO NOT GO HERE! Massage was just fine but not worth it if you re nice stuff will get stolen.

I always love coming here. I ve done the massages, mani and salt & oil treatment. In the bustle of NYC, this spa is really secluded away from the hustle of Manhattan. You have access to numerous spa services, gym, pool, terrace, etc. The amenities are fabulous, with delicious teas, snacks and the best part, relaxing room with the most comfortable beds you could ask for. After your services, showers are equipped with everything to walk out like a whole new person. May be a high price tag but treat yo self!

Great place to have a drink a enjoy the view of Manhattan

I just love this place. Every time I m there I feel like I went on mini vacation. I can spend whole day at the spa. Facility offers so many amenities. Great packages! Perfect for girls getaway, couples, Mother s Day. Thank you

I had dinner at Clement restaurant. I had the salmon which was great and well presented. The waiter was very attentive and knowledgeble of the menu.

Location is great. Walking distance to shopping, time square, and central park. Quality is everything to expect from a 5 star hotel and the staff was very welcoming.

Rooftop lounge is nice and a rarity in Midtown. They have a smoking section and sell premium cigars. Biggest issue is the wait. The lounge is small and fills up fast. Wait can easily be 1-2 hours, as they do not combine groups to utilize all the seats available.

My sister and I spent 24 hours at the hotel for a special birthday. I happen to mention to Gisele at the front desk that it was my sister s 70th birthday and we were celebrating. We spent the day out shopping and when we got home at 7 PM there was a stuffed bear holding a beautiful card wishing her a happy birthday and to enjoy our visit. Along with the birthday bear and the card was a delicious chocolate dessert and on the plate was written happy birthday in chocolate. The whole 24 hours was very special. Very well worth the price of this amazing hotel with outstanding service