The Pancake Parlour, Melbourne Reviews

I always have a fantastic time here, they help to cater to my rare intolerance and never make a fuss about us making changes to our order (before there made), the food is always good and served with a smile even during rush hour. a large area always clean with lots of space and seating, many times we've come by in a large group without giving notice and still managed to find seats for all of us (even if not together), a personal favorite for my friends are the student menu and kranskys, i order off the menu and opt for a fruit salad as i cant eat much on the menu due to sucrose intolerance. the serves are lovely people

Very bad experience with one of the waiters. The attitude and rude behavior towards guests and towards the restaurant manager was very unprofessional.

I am appalled with the service at pancake parlour, my comrades and I were craving pancakes on a Saturday morning we ordered and the pancakes were decent and everything was fine up until we went to pay. Mind you it was roughly 10am on a Saturday morning and the establishment was practically EMPTY, I could've sworn I saw a tumbleweed pass through the restaurant. We asked to split the bill and the response was "sorry we don't split bills during peak periods" I turned to the female and stated harshly that the establishment was empty and that their would be no reason not to split the bill. I was about to ask for the manager when my comrades kindly stopped me in my tracks fearing what I may have done.

I've been to the Pancake Parlour in Melbourne CBD twice . I liked the place. Although it's a bit pricey, you can spend once in a while to eat what you like right?! They have a variety of pancakes and other savouries. I'll definitely visit again to try other different pancakes.

Good food, though thick and eggy, and drink was fine but unexperience staff, teach them to be more aware! They dont ask if your a member like werribee and highpoint always do and scan your account and food as required before payment and then dont want to refund or scan your account after you pay. Say theres nothing they can do even though its her fault for not double checking and doing her job thoroughly, she goes to ask someone else, thinks its okay to get visibly mad at you and shake their head as their going to ask someone else. Tested them on purpose and im afraid they dont cut the bill. Go to other pancake parlours and support better staff.
Happened today 15/5 between 11am and 12:30pm so you can teach staff who i wont name since i have respect and asked her to please refund and everything else kindly however she got visible attitude and should be embarresed. Between those times how to be better staff, I should feel like i got offered all options instead of having to point it out before i finished payment like "hey you didnt scan my membership and this special voucher" Either way, they make it out that your annoying and their not in any way reliable when most places ask to scan your membership. So i am not going to support this restaurant and my family and friends know and their going to tell everyone they know to avoid this restaurant

Good breakfast nice people ...would highly recommend

It was very busy and there seemed to be a staff shortage but the strawberry pancakes were delicious. I'm definitely coming back to try the Bavarian apple hotcakes.

Thanks panky p for some hankin spankin pankies yeehaw

Great place for Pancakes. There is good variety of pancakes and drinks.

Despite being very overpriced, I have a soft spot in my heart for Pancake Parlour. It reminds me of America. And it has plenty of vegan options (which have only gotten more delicious). On my first visit, I tried the vegan crepes which were just alright. But I returned to find they ve swapped to normal vegan pancakes which are much better. Their soy coffee isn t half bad and the vegan chocolate malt is good (and only $5!)

First time going to pancake parlour Melbourne central station and omg food was to die for fast and friendly service. Will definitely be back for more

Staff here are friendly and awesome. I will, shamefully, admit that I have wandered into the establishment tipsy quite a few times. The staff are used to it and share a couple of giggles with you as you fumble with words in your druken state. The food is top notch, just what you expect from pancake parlour. Quality desserts, pancakes, and beverages. The place is clean, there's a bathroom available that's also well kept, and the wait for your food is not long. Love it here.

Open till midnight Sunday till Thursday
Open till 2am weekends

Always good food.

Often the premise is old, outdated and rarely refurbished.same for this location

The female manager was extremely rude to a new waitress!

Food was lovely, waitress was great, but food and drink arrival took ages. 20 minutes for the drinks, 45 minutes for the delicious pancakes, during which we ordered a lemonade, which took another 25 minutes. On check out waited 10 minutes, because of some problem with touch phone payments of other customers.

Excellent and speedy service! Absolutely loved that I was able to order a pancake stack after midnight!
Would dine again/10

My friend came here to eat today, and had a very unpleasant experience. Her waiter was completely inexperienced and overcharged her for her meal. His customer service was also terrible, and he did not know which food was vegetarian. When asked whether a dish has meat in it, he simply shrugged and said he did not know. Very disappointed after hearing these things from my friend, and will definitely not be eating here in the future.

Something of an Australian icon, this pancake parlour in Melbourne central is conveniently located on the third floor of the mall and is open late. While most known for its sweet offerings, there are actually many savoury meal options, some involving pancakes creatively accompanied with savoury sauces and sides. While it used to be quite cheap, the Pancake Parlour is now a bit more expensive but does offer vegan options with many of its popular signature desserts like the short/long stacks. Promotions offer good value and their new winter parlour option has some succulent sweet combinations at prices that change depending on the outside temperature. Check it out.

Fantastic breakfast food and drinks, the staff were super friendly. Try the Chocolate Royal

Not really worth for the money. But they are having promotional items which are worth the price. Food is delicious. Amount is not that enough.

Yummy fluffy pancakes. So many selections, definitely a nice place to have pancake anytime u like!

Checked out Pancake Parlour for the first time, wanting to take advantage of their $5 deal on Friday (2 $5 pancake options plus $5 fries). Wait staff were super nice and there's literally no strings attached so we only spent $10 for lunch for 2 people which was a good deal. Inside is nicely themed and clean. The food itself was so mediocre that I am genuinely shocked anyone might pay $23.9 for these pancakes. Nothing wrong with it just not great on any level (flavour, visuals, size...). The other one which came with bolognaise was even more disappointing.

Go for the Friday deal to check it out but otherwise definitely not worth it when surrounded by so many other cheap, delicious options in Melbourne CBD.

I love pancakes but who wouldn't.

This place was below average with the food quality.

Blue berry pancake breakfast eggs were watery, bacon was OK.

Regular pancakes are boring, tasteless and dull.

Plus a bill for $45 for a average breakfast and pancakes is not worth it.

I took a farmer's breakfast but I regretted it, it was good, not more. And too fat and oily for me, maybe I've taken the wrong dish.

Great place to dine in, we had a mistake in our order and the manager dealt with it professionally. Absolutely we will revisit the Pancake Parlour .

Food was good but they were majorly under staffed the day we went cause they though social isolation would actually take hold in Victoria hahah

It's a little overpriced for what are quite basic pancakes.

The pancakes and drinks were amazing. Got seated at a booth which was nice. Left feeling full and extra sweet. Even got some candy for a nice farewell gift. Will return for sure

They have cockroaches. When we let the seater know he didnt seem surprised. This cant be good for all of the other businesses in the mall.

Delicious food, lovely staff, super quick to get served even at really busy times.

Was really Tasty, But they ran out of strawberrys and asked me If blueberries instead Would be Fine. I agreed, But the blueberries tasted weird Thats why i only can Give 4*. But everything beside that was Great
Ps: the hot chocolate was delicious !

A MOUSE!!

My Family and I visited the Pancake Parlour - Melbourne Central. When arriving it took quite a while to be seated. After being seated with Menus we had to wait a while to order maybe 15 minutes. Once our order was finally taken 3 other staff members tried to take out order. Clearly there wasn t any communication between staff. While waiting for our food there was some commotion at a table nearby. We soon realised there was a MOUSE running around the floor....not a nice thought while dining. Our food was good, small servings. When leaving to pay, it took ages for us to be able to pay. A queue of people were waiting to pay with no service.

Charging surcharge in public holidays is bad business and horrible accounting

Pretty tasty pancakes with a huge number of options. Kinda like IHOP.

Pancake parlous serves great pancakes. N they give free flow maple syrup.

Still one of the best places to get your pancake fix. They do both savoury and sweet pancakes. They also have other desserts like banana split and sundaes. We came because of the winter promo where their sweet pancakes price is determined by the temperature outside. The Jubille is excellent! The chocolate pancake is moist and the toppings complimented the whole dish. Be careful for the promo each dish you ordered you must have 1 member. The overall experience was dampened by lack of staff on the floor which makes it hard to order food and even refilling water.
Food - 8
Service - 4
Vibe - 9
Price - $$$

A classic, must visit place when you visit Melbourne

I only ordered the three stack of pancakes which came with a few choice's , on the side for $21. I chose syrup and ice cream. So good. But the variety of food there is not limited to pancakes. Parmigiana was on the menu and so much more. At reasonable prices.

Friday deals got us hooked since they also got vegetarian & vegan options

Really good place to visit, they have lots of options on their menu. Just a little bit pricy but good for a treat!!

A bit expensive, but a decent sized meal. Good atmosphere for the family.

The food is good and affordable (especially if you are a student). Service is courteous and usually pretty quick.

We went there 2 weeks ago and saw a mouse running around!!!
Was very disgusting during dinner and even worse when we told them they offered no apologies and only 10% discount!!
Eventually they agreed to cut off the whole bill while being sour about it. We saw the mouse again and again and they ignored us when we pointed it out to them...

Quick service and very lovely employees. They misheard my order but they were quick to fix it and were very apologetic 10/10

Overpriced. Long wait for service. Errors in order.

rats were running around underneath our table... still had to pay for our food. was good food but was hoping for compensation

Good food and great service. The maple syrup is excellent. We even bought a bottle to take home.

Nice atmosphere and good food. A little expensive but the serving sizes are large which mostly makes up for it.

Dont know if it waa just ours but pancakes were extremely dry. Find elsewhere for desert. Surely theres better places that charges ~$20 for pancakes.

First staff member we saw about a table was very blunt and not friendly, coffee was cold, food took for ever to come and was okay but not worth the money. Asked 3 different staff members for a glass of tap water over the space of half an hour and when it never arrived ended up going to get them to fill up my bottle before we left.

Staff friendly enough but not really looking to provide great customer service just a service.
Banana split turned up without a banana and wasn't that great anyway.
Other pancakes we got weren't that great and a place like this could do much better if they tried but not worth the money.

Very dusty along the sides of booths, friendly staff although did make a mistake when taking my order
But I did prefer the old Burke st store

I've been a couple of times. First time I didn't get what I asked for, but I didn't mind, the food was good but a little overpriced. The second time I was decided to try the dish I wasn't able the previous visit. My surprise was that half the dish was salad which is not included in the description of the dish (disappointed at that point). I thought I wasn't going to ruin my breakfast, so let's enjoy it. Worst was my surprise when I tried the salad and it had Cucumber which I don't tolerate.

Well in summary, food is decent, a little overpriced to my opinion and not a good experience getting a plate which had 50% of something that is not included in the menu description and that I can't even eat.

Restaurant environment can be messy at times but food is delicious, staff are friendly and enthralled by their workplace. And they have three plier toilet paper! Who can argue with that??

A few of my colleagues and I decided to go to Pancake Parlour for breakfast, BIGGEST MISTAKE. My regular stack pancakes were absolutely appalling and had a crunchy texture. They also appeared to be burnt, which is astonishing as pancakes are so bloody easy to cook. What a waste of $16. Please do not order drinks here as the "regular" sized iced chocolates and coffees are about as small as the brain of the woman who served us. This nasty employee appeared to be Asian, and continuously gave us mean looks. She had no patience when taking our orders. When it came to paying, she wouldn't allow us to split the bill, as she asserted that she "doesn't split bills during peak periods". Mind you, it wasn't even 10am yet and the restaurant was literally empty. This is by far one of the worst experienced my colleagues and I have ever had. Pancake Parlour, if you're reading this, please train your staff properly and teach them some respect.

Melbourne staple, childhood memories.
Tasty food

Friendly and prompt staff, absolutely delicious food and drinks. Reasonable prices as well.

Second time here and it's my second disappointment (I came here only because my daughter chose this place for a birthday meal). It wasn't busy at all by 5 pm, the menu was already on the table but we had to wait for the service for a while. We were given the Value menu only after asking for it, so one should know in advance what the menu options are. The waitress forgot about forks and knives. I ordered Tabriz crepe with bacon that I was not able to find. The dish arrived small and tepid (fast service huh) and even in the Value menu 16$ is a killer overprice (compare with 23.5$ in a full menu!) Big big disappointment...

Today when we ordered we requested drinks first, before the meal .The meals came first and and with no cutlery- we had to request some, so less than impressed today.

It was one of the best pancakes I've had in a very long time. Good ambiance too.

Expensive but I love it! Get the toblerone cocktail, you will thank me!!! Tables are sticky as all hell but the food is crazy good

They did let us split the bill but a few mistakes with the orders, maybe we had a new waitress? FYI they don't make double espressos.

I regularly visit here and they're consistently great, for big family gatherings or just a nice dinner for 2.
The staff are always nice, food is delicious and seating is comfortable. I personally love being seated in the booths.
I think the only downsides are it is sometimes quite loud - tough for conversation. It's also not very cheap. While you do get a reasonably large serving of food, you can expect to pay $70+ for 2 people if you get mains and drinks.
You'll definitely leave with a full and happy tum. I recommend!

Great food with reasonable prices. I love the diner like feel. I always have breaky here at least one morning when I m in Melbourne. Hands down favourite pancakes in town!

Both the sweet and salty buds were very much satisfied.

Pancake parlour Bourke Street.
So sad to see the old Bourke Street store gone...looking forward to seeing the new one in Docklands....but it is in docklands :(

Brought my sisters here after a long day out and was very pleased at the service. The chocolate special is to die for!

Terrible experience. Just plain two pancakes with icecream at $12.90. Iced coffee without ice and sugar. In addition to it, we ordered milkshake but paid for Rocky Moutain malt. I don't want to visit there to have pancakes any more.