Planned Parenthood Greater Memphis Region Reviews

I made an appointment online for Saturday at 1:20 pm. When I put the address in my GPS, it said I wouldn't make it before they closed at 1:00. My husband called to make sure our appointment was still valid since we were coming all the way from Hernando. When he asked if we were still ok to make it there at 1:20, the lady rudely responded by saying "obviously so since your appointment is at that time". We drove the 40 minutes to Planned Parenthood and when we arrived and starting filling out the form, the lady behind the counter said for whatever reason our appointment came through as a refill (as opposed to a new patient), and they stopped seeing people in the clinic at 1:00. I originally chose Planned Parenthood for a couple of reasons, but I will never go back here again. I'd rather spend my money at a real physician's office than this raggedy excuse for a clinic. You deserve every bad review you receive, and I hope they shut your doors down for good. Luckily, we actually half expected this treatment, so it didn't come as a surprise and we still had a nice lunch in midtown.

The nurses and staff were very nice but I literally waited 6 hours just for the nurse to see me then waited another 2 hours for the ultrasound it s ridiculous

Had to reschedule my procedure 3 times do to no Dr.s? Or other excuses not related to my issue. Called to verify appointment a day in advance for my 2nd appointment and nobody talked about any changes in law for this procedure. So,now I'm rescheduling this procedure again. SMH.

Had the absolute worse experience here!!! Don't not go here by any means. The staff failed to send my prescription to my pharmacy after an emergency problem visit with my month long menstrual cycle. My doctors appointment was on a Saturday too, this means I had to go that day and Sunday with no perscription. I called on Monday to speak with a manager "Ms.Alma" and she was the most rude, nonchalant person I've ever spoken with in my life. She had no care for their staffs mistake and when I called she tried to give me some sort of justification as appose to having the problem resolved, she then made me wait another day so that she could speak to someone else, it's now Tuesday, I still have no meds and my four week menstrual cycle is now a five week menstrual cycle

I don't plan to return after this occurrence, it really sucks because I've been go to this facility since I was in the 9th grade, I am now 23. (9 years of dedication) for nothing in return.

I also asked Ms.Alma for corporates number, she refused to have given it to me stating that she was "corporate"

Don't go here!!!!!! BOTTOM LINE! Find a real gynecologist

I would NOT recommend this place. The staff was rude the call center was much more willing to help and solve the problem unlike the staff members that are present at this location. The receptionist or lady that collects your payment tried to argue with me about a price that I was told when I initially made my appointment so I had to go over her head and speak with management smh. The day of my procedure, i waited for 6.5 hours in a cramped, small waiting space with about a dozen other girls and others were being seen who came after some of us that were waiting for several hours. All for something that only took 10 minutes. I can honestly say only 2 of the nurses there were genuine, the others were there to be noisey or had a I don t really care, I m just here for a paycheck type of attitude. Forget a sliding scale, this place should be absolutely NO charge based on how they conduct business

I mean there is absolutely no training nor professionalism in this place. I mean I was turned away and I was told that " we aint doing testing today, and this facility don't do consulting they do dat on the phone, call the 1800 number den set yo appointment..." words of Betty... yell through a glass window....

1st of all, huh??? Hello, how are you today? Would have been nice.
sorry and unprofessional.! I swear all the ghetto #folks get all the professional jobs.

They said I couldn't bring my 7 month old son in. All I was trying to do is get a STI check. When I called over the phone they said it was fine but once I got there they told me that I couldn't have him there. They really just pissed me off.

My boyfriend and I recently went there to get HIV testing and they were great. We were walk ins and got everything handled within 1 hour.

Personable and professional staff/clean facilities. Service was a little slow.

Nice, clean, spacious and quick. Service was excellent and there was a volunteer available to walk people in while there were protesters.

The $100 add on for sedation is just a valium by mouth (that wore off hours before the procedure). I was told by several employees over the phone that I would receive medication for pain during "sedation", but that wasn't true. I would have saved $100 dollars had someone been honest with me.

On a positive note, the surgical nurse was really supportive and the recovery nurse so kind and attentive.

It's not super fast your definitely going to be waiting so I recommend games and a book. Know your social security number, bring license and if insurance that to. It has a weird smell in the room like bleach, blood, and something else it's not pleasant, but you get used to the smell.

Unreliable with their open hours. Says clinic is open at 8AM waited an hour and there was still nobody there... "Great service in case of an emergency"

Worst experience of my life the staff was rude and aggressive I had to come back twice because they didn't give me my medicine properly and I was waiting for 4 hours before I was seen

The staff here are so understanding and caring. They listen to my situation and did anything they could to help, even going out of their way. They called to follow up with me and make sure everything was good with me physically and personally. I would recommend anyone to go here for their services.

When i went in for an abortion they didnt remove it all and it caused a serious infection that had almost killed me. I lost serious amounts of blood from it!!! They suck!!!

It wasn't a lot of people in the facility but it was a long wait. The people that were there was nice and honest.

Wonderful staff, quick appointment for annual exam and STI testing. Best place for all of your sexual health needs.

I got the nexplanon implant here. It's been nine months and counting now. It's a nice facility and have a wonderful staff.

The staff was nice and friendly..The facility was nice and clean, all questions and concerns were addressed.

Went there yesterday for abortion pills. The process is so long so be prepared to sit for 3 hours. 2 nurses were cool the rest was rude stuck up even over the phone. But, I won t be seeing them nomore for the rest of my life.

Updated: Everyone here has been helpful and very kind but waiting times vary. My first visit the wait time was short and I was in and out within an hour. Second visit with a full waiting room and the average wait has been 6 hrs for some people.

I had an appointment @ 2:20pm to remove an implant in my arm. I arrived early like hour and 30 minutes. I didn't get back there till 3:30 pm. The doctor was nice and the staff was okay. The waiting period is too long. Please stop showing the same movie over and over. Besides that I did get my implant removed.

DO NOT WASTE YOUR TIME!! After being told my family member needed lab results done on Monday in order to have procedure done on Wed as scheduled she made arrangements to do so. Once she arrived she was told lab work was not available and they couldn't perform procedure! This facility could've at least CALLED before she made an hour and a half drive! After missing school and work she was told to return on a later date! Staff very UNPROFESSIONAL! GET IT TOGETHER PLANNED PARENTHOOD!

I personally had a great experience with Planned Parenthood in Memphis. All of the doctors, nurses, and staff were very nice and friendly, The facilities at both locations are very clean, and I received an IUD free of charge. I have a great, great respect for what these women and men do. Thank you very much!

I went here last week for care& required two separate appointments. One at the midtown location and one at the east Memphis one and both times I went it was amazing at both places. Everyone was nice, all service was quick and efficient and the nurses and Dr made me feel so comfortable when I was scared and alone. The whole facility was clean and organized and I'm really amazed. I've heard a lot of bad things about PP so I was nervous going into it but I am very pleased with my service. So glad we have establishments like this that care about people. My only complaint is the old dude that was standing outside yelling at the patients walking in and out lol

Staff is incredibly rude, and obviously not interested in actually helping their patients. I've had an issue every time I've gone. I thought it would be the most convenient option for birth control since I go to school out of state and this is the closest planned parenthood, but it's absolutely not.

Worst service ever. Tvs blaring can't hear names called never going back again. Rude service

Update: the current phone number does not work.
I gave four stars because this clinic does what it needs to do. Birth control refills are only $10 and you can get 3 at a time so this is why I use PP.
The staff (as of late 2016) aren't as rude as the comments, but they aren't overwhelmingly nice, helpful, or very clear as to what I need to do. I have been to other PP where staff was extremely helpful, so it is disappointing that this particular establishment doesn't take more pride in itself, especially because Memphis NEEDS PP.
**I have no insurance so they were very clear with me about how much my appointments cost. My first appointment to get BC cost $85, plus one month BC($10) plus an emergency contraceptive ($5-because of appointment. Otherwise it's $25).

It was December 18 and I had 4 birth control pills left. I knew I would run out before the holidays so instead of being caught off guard I went ahead to get my prescription filled.

A short background to my needs. I have a SEVERE Medical condition and birth control helps it. Without it periods make me delusional, have extremely low blood pressure and excruciating pain (around a 8 on the hospital scale). Without these pills I can't work or even participate in normal life.

Went back to pharmacy they said the doctor can fill it. So we called the doc (I'm down to 3 now) left a message. Still doc didn't answer her calls so again called the next day (2 pills) by now I'm getting frantic. I ran out of pills.

there's still no reply and I've called and left urgent messages. My pharmacist left urgent messages and still no answers. The call center that has answered all this time can't help and only inform me that the doc has 72 hours to respond to my First message. That's the crux of my review. They have no urgent or emergency staff to help in these situations. And now they are closing for Xmas. I'm going to sit in the lobby and cry. Maybe that'll get attention.

Update

Their people called me early on the 22 and told me it was my fault I'm in this situation and they're not going to help me. Because I missed my appointment that I had no knowledge of. (I told them so) The last time I talked to my doc she said it would be permanent refills no appointment required. That I had gone through a full year supply already. I pointed out that I had been using them for at most 9 months. They didn't believe me, so I told them to look at my record. They said no. Someone lied and now I'm stuck. If anyone can help I need it.

Final Update

Went to my General Doc and she along with her team of receptionist got me the meds I needed. She was a bit annoyed (understandable I brought her a problem she had nothing to do with) she had to use some pretty big favors but OMG she my doc for life because as silly as it may sound to others she saved my life and my future. I can never repay that. Thank You Prime Urgent Medical Care in Memphis.

Very quick and efficient. I was extremely impressed with the service. From the front desk to the actual exam, staff is very professional and efficient.