The Medical City Review

Worst private hospital I've been to. So, it will take an hour before you go back. 4pm is my sister's urgent area. Before 12mn we have adjusted for admission. We waited and took 6am before returning and when the doctor said that she was going to go. 7am come back to the nurses to say that they are getting upset because they did it and changed it 7:30 we are still waiting. I'm writing this review right now 7:37 am. From 12mn paid for the room that no one benefits instead of a comfortable and quiet place, we get rest more we're just tired of being killed.

If you need quality medical care this is the place to go. Staffs are friendly. Good food options at their canteen. My granpa had his bypass here and more or less than 20 years later. He is still alive and kicking! Thanks to one of their veterans Dr. Ramos who did the surgery. World Class. We are never dissapointed with their service.

Slow service. Even when the patient is under excruciating pain, they leisurely stroll along the hallway to get some medication. Not to mention during a massive amount of doctors entered our room, inepecting the patient, some younger doctors laugh in the back. If it wasn't for our desperation, we wouldn't have stayed here in the first place.

One of Metro Manila's premiere hospitals. Walking inside the lobby alone makes you feel better already, considering how modern and spacious the place is.

It's been my go to hospital since a couple of years ago. They have great staff, nurses and doctors. They also have a nice, modern and well designed facilities.

One of the premiere hospitals in the country. The Medical City has the state of the art medical facilities and most insurance providers are accepted. Note that if you are coming from EDSA, the left turn in front of Meralco gate 2 is closed from 7AM to 10AM, and again at 4PM to 7PM, every weekdays.

Their queue system in Intellicare Medical System needs to improve A LOT. When I got in they were calling for A110, my number was A111. They called my number after 45 minutes, having called first more than 10 people that came after me. I asked the ladies nicely twice and was just told to wait and sit down. Very inefficient system, and staff was not helpful. 2 of them were playing mobile games or texting or what not while only 2 worked . The other after playing mobile games went to a doctor's room to eat.

Had to stay here once. Good medical staff. Nice clean rooms, facilities and surroundings. Spacious parking. Lots of food options around.

I just had my procedure done tonight under Dr. Ramy Roxas (Colorectal Surgeon) and Dr. Elke Sauz (Anesthesiologist). I cannot be more satisfied and reassured. This has been my second procedure within 3 years and in a way, happy to see familiar faces who also remembered me. Wow!

I want to thank everyone for their hard work, including but not limited to the OR team and the RR staff: Angela, Dr. KD, Dr. Chan, Dr. Henson; Nurse Rhian from Ambulatory who was patient enough not to mind my blood drawing queasiness, APEC staff, et al. I may have failed to ask for the other nurses' and doctors' names but I'll never forget their faces and the care I was afforded.

Please extend my regards to your wonderful people, they made me feel at ease throughout the procedure. It may just be a job for some, but their dedication to working long hours and tending to their patients with the same amount of optimism and customer service from day in to day out is very commendable.

Thank you very much!

Many times my operator drops on transferring to other department. Do not you think there's no phone talking to you? Emergency matters are called the hussle. Worst than public hospital's service.

Nobody is answering my phone calls . tried all the departments they have

Super disappointing hospital. Very poor customer service and when you ask concierge and nurses, they dont know the answer to your basic question/inquiry and you will just be endorsed to someone who also not knowledgeable. Lastly, sonologists in Women s Health are all trainees which makes you not confident on what they re doing. Also in women s healthy, They dont have an efficient process too on patients registration so patients will really wait for so long. Releasing of transvaginal results will be minimum 2 hours!!!! So disappointing with Medical City

This is the comfort place of our family ever. Since then we trusted TMC for the care that we needs. It provides care, respect, symphaty, and love for their clients/patient.

medical city achilles esguearr and p esguerra and p.i. esguerra and abroad and nationwide

Very helpful staff. State of the art medical facility and very competent doctors and nurses work here. Clean and cozy place for all your medical needs

They charge very high for the poor quality of service. The facility is good and new. The management though. BE WARNED I WILL NEVER HAVE ANYTHING DONE HERE AGAIN. YES, EVEN EMERGENCY! PATIENT PARTNER? YES YOU REALLY NEED TO BE PAITENT WHEN YOU GO HERE. GOOD LUCK GUYS!

So far it is okay for me in their facilities as the doctors are often late to my scheduled checkup.

ER department, Im still giving you 1 star. And thank you for not accepting me as Emergency Case!!!

We paid over 30,000 pesos for an Executive Checkup. You would think they would at least treat us with executive customer service. My husband left his receipt in the PH so I need a duplicate. It is unbelievable all they are requiring to get a copy of the receipt! We ve been emailing back and forth for 2 days now using the email address that THEY HAVE ON FILE! It s not like some random email we are using. We have had multiple checkups in the past and they won t send a receipt as if they are punishing us for losing it! Not only that, but the Customer Service Specialist (I will leave unnamed), is the only one who has emailed me. I haven t even received a reply from Records or Accounting.
I m switching to St Luke s!!!

I understand that you can't easily disclose a potential patient's information without significant proof, and that you time is precious, but at least spare some understanding and hospitality to people who are looking for someone important that may have been in your premises all along, without having to hang up on them so hastily.

My sister was admitted twice and on both occassions, very late admission process. 6-10 hours is the waiting time before transferring to the room. Please do something about this.

It takes a lot of internships before you get charged in E.R it's ok to take 10 to 15 mins to wait for 30 mins without having a good summer kalorkei

The emergency room service is incredibly slow! For an expensive hospital, this place is grossly understaffed and inefficient! It's unbelievable! I've tried other services and consultations and they're generally better. The ER is poorly managed!

No problem with the staff themselves, they tried their hardest to attend to everyone. Of course, we needed to wave multiple times to prompt reassessment or assistance.

The shift changes didn't have proper turn over. The doctors needed to start again, not knowing what the diagnosis was. These delays matter in emergencies.

Never had to write a review about a hospital or clinic before because the waiting and the shortcomings were still somehow tolerable. But this is just unacceptable!

Good service..better prepare for insurance to spend less

Currently here at Pedia - ER. Services is very good on time the staff and doctors are very accomodating. Doctors explained the results of the lab test very clear. As of 5:07pm, the doctor said my daughter is already for discharge. Time check 6:40pm, still waiting for discharge from accounting. (Same experience from the reviewers).

Very good medical care with high standards. BUT administration and communication especially regarding international patients is a pure nightmare - we were imprisoned in the hospital for 2 complete days due to the inability of the administrative department to clear billing with the insurance company. Doctors and nurses are GREAT - Administration is TERRIBLE.

HEALTH is WEALTH

We cannot predict when sickness will strike but it is comforting to know that there are hospitals where patients are well taken cared of and, even considered as partners.

The Medical City is a tertiary care hospital in the Philippines where its health care complex serves some 40,000 in-patients and 400,000 out-patients annually. TMC has a medical staff of over 1,000 physicians complemented by 2,200 workers engaged in allied medical, administrative and support services

For assistance, you may call 988-1000.

#MillionaireMakerMoment

My review for medical city is based on my visits over 10 years.
I believe most of the problems are coming from the management because the staff are friendly and knowledgeable in general and willing to help but there is only so much they can do . Everything in general is very slow in medical city . Sometimes it will takes hours for you to be able to get one admission paper .
Most of the private doctors will not visit you on time and you need to wait in front of their clinic for a long time .
Not to mention that for you to get inside the elevator you need to stay in a long line .
For me the worst part is the parking they have a one of a kind approach . When you use the hospital parking ,aside from the parking ticket they give you another piece of paper to have it sign by the department you are visiting if not need to get another paper and have it signed any department you go and give it back to the cashier if not you will. There are better hospitals in manila for sure I suggest you do a bit of research and see if you can go somewhere ealse

We had to get our own private nurse because the nursing staff were too inept to take care of my dad who had colorectal cancer. He got bed sores in the six weeks he was there.

Accommodating staffs, nurses and doctors.. During my confinement, they alwyas visit me to check if i needed something and make sure that i am alright.

Private doctors never mention the details about PROFESSIONAL FEE, and never provide us OR (since they don't want to pay TAX even though they want to rip me off). If you're a foreigner from a more developed country this country, Private doctors are all way too greedy and I'd say it'd much better to buy flight tickets to Malaysia your cure to my illness. I don't recommend you to visit this hospital.

I want to be admitted to the hospital because the room rate is high. Professional Fees and other foreigners can also be charged extravagant prices. I do not issue even if I request an official receipt. Because they do not want to pay taxes. Although the room is expensive and dirty, I have the impression that it is a mere business institution.
If you have a small child, you may be able to look at your feet often because of anxiety, but if you are not urgent, it may still be cheaper to buy a ticket for Malaysia and go to the hospital. Whether it is a medical institution or not, humans in this country are all greed.

Good hospital.with good facilities. I had surgery here and my stay was good and the nurses attending me were ok. Admitting service was fast and efficient.

My visit here at medical city ortigas emergency is sort of dissatisfying, i sent myself over to the hospital.and yet the nurse attend to me said, i have to wait for 2 to 3 hours, is this now the protocol? They make their patient, feeling disgusted waiting. Compare to makati med when i visit there the staff attend me immediately and i was then endorse to the right department for check up. Here at TMC you need to be in a long queue...patawarin ng dios sa comment ko.

5 star to Medical City Wellness
1 star to emergency room pedia - you have to be very patient waiting for long hours. They will initially check you but after that you have to wait more than an hour to go to the next step. Worst I am just waiting for the release paper. I am not satisfied with the doctor so I have to go to another hospital.

Can not call them - no one picks up. In addition, they wouldn't see my wife's mother because they could not get a paper signed in time to review a biopsy. Even after we expressed concerns for rushing- results were released and they waited 5 days to share them (as dated on the test result) There is no sense of urgency here and its an accurate representation of a poorly ran medical system.

My Dad died in this hospital. He underwent hemodialysis in this place and the nurses were very uncaring, the doctors doing the rounds were only there for show, when asked how my Dad was doing, they would just repeat what we already knew, they could not even provide details on his current state. My Dad even developed an infection during the dialysis, the nurses assigned in the dialysis unit were poorly trained, I don't think they were qualified at all. There was no sign of caring, no compassion, not for the patient or for our family. The staff processing the bills even committed errors, I had to check the bills repeatedly, recalculate them and show the staff where their calculations went wrong. It was such an frustrating experience. If you're looking for a hemodialysis centre where your loved one would be cared for, go and look somewhere else. This place is not about helping or caring for patients. The medical staff knows nothing about the hospital's core values.

A ruthless hospital that tries to be sick whether it is a sick person when it is understood that it is a foreigner (or if he looks like he has a lot of money)
It's a shit wait, so if you go to a hospital, you'll get worse

Service is not good for you to goverment nasty un nurse the costly you have to pay the nurse

Good atmosphere and facilities. And most importantly, their services are now better than last year. Doctors and nurses in Radiology area are much more accommodating and patient friendly compare to emergency department.

To get your laboratory results, they invite you to call their laboratory landline number which is just a joke... You will just wait there forever.
If by any chance someone pick up the phone, they will directly redirect you to another number... which will start the process again...
To add more fun, you might also be simply cut off after some time...
For an hospital like The Medical City Ortigas, this awful service is a shame!!!!

Went to the.ER, i have to wait 4 hrs just to be checked up. But tried understanding their policy since they prioritize those with urgent needs. Then after, 2 more hours for the blood cbc and xray results. Then using value care as my health card means waiting again. Im still here.....waiting....been an hour already.....slowest hospital. Be forwarned!

Not recommended!
My wife and my mother-in-law got a horrible experience from one of the allergologist of this hospital. My wife felt that they were being belittled by the doctor's approach to them. I don't think that being a low profile patient should be treated like an idiot. I believe that being a doctor he/she should not make any discriminations to patients wether they belong in a low class or in a high class society. My mother-in-law was really in an state were she felt "nanliit" and makes her confidence in a low level, because she was being approached in a terror way of the said doctor, she is a senior citizen that's why there are questions that may not be properly answered by her, thus it is the responsibility of a doctor to ask in a nice way and make her patience long since not all her questions will be met by the patient's answer by her expectations. And one more thing, the said doctor came in late about an hour and still, got the nerve to be impolite.
Medical city please be reminded that we, the low class patients have also the right to be treated/approached in a proper way, since we are also paying your expensive consultations. We will not seek medical consultations in your hospital if we can't pay it like your high class patients.

Our family has had a long relationship with Medical City. My daughter is even born in this hospital. I have high confidence in the competence of their medical staff.

One thing that I have noticed though is that the new Pedia ER has not as well managed as the older one. The beds and rooms are not regularly cleaned as soon as a patient is discharged. They also seem to monitor patients less often.

In general though the hospital is good.

Was very frustrated with security. My car has a PWD sticker. I dropped off my patient at the lobby and parked afterwards. Tried to park at the basement at the designated PWD parking. The security stopped me from parking telling me I can't park because my patient was not with me. I pointed to my sticker. He said I need the patient with me to park. Very frustrating when he pointed me to another slot. I checked the other car parked in another PWD slot. No PWD sticker! I told the security that PWD stickers shouldn't be used anymore since they are now useless.

Doctors are always late. 2 or 3 hours late. They are never on time for their appointments. Elevators are a nightmare. Normally have to wait like 30 minutes before you get anywhere.

Staff are good however, doctor's have different findings. 2 doctors assisted me and yet they have different results don't know which one is correct So Incompetent! They dont want me to be admitted though I'm freaking tired. They made me wait for two hours. Will never go back to this hospital! They do unneccesary lab test just to get money fron the patient. Cr as well isvery bad , lack of maintenance . I thought this hospital is good because its big and famous so I chose it but I was wrong. Super wrong!

There is a conscious effort to remind you of patients' rights, compared to about 6 months ago, and I appreciate that. The worst thing next to not getting the healthcare you need is not understanding the kind of healthcare given to you and how you're billed. The doctors are more communicative and nurses more attentive than most hospitals.

High-tech facilities, and it doesn't feel that you're in a hospital.

ER takes so long to diagnose you, been here for more than 6 hours now. The next shift has already taken over and now were back from the start of questioning.

Excellent Service TMC (Main) Pasig, but i have to bring this to the management attention ...

Time wasted! Poor service! 1:00 PM We arrived at The Medical City Waltermart Makati Branch, of course since just arrived we couldn't get there immediately so we had to wait. We've patiently waited until my husband asked the nurse 2hours later if my daughter was in the queue & she was advised 11 more times. We were just wondering about the number of lost patients and newcomers but had just entered the doctor's clinic but we were still sitting and still 11. Around 4PM I asked the nurse very nicely if we were in the queue & i was informed four more, so it was ok with us at least three then we turned. I was seated in front of the nurse station & counted those patients coming in and out of the doctor's room & after the 3rd patient & that's around 5:20 PM I was excited because I thought it was my daughters turn. Unfortunately, when I asked the nurse she said she had a follow-up check up at the morning laboratory so we were four! Wow! Who should go first, got the laboratory results 3weeks ago and also need a follow-up check up or just the morning laboratories! Grabe! What a waste of patience! My daughter had finished her antibiotic 1week ago but her colds & fever are still on and off so this supposed follow-up check up is very important to us. Policy (if any) should be cascaded to the patients / clients ahead of time & if only I knew that this satellite clinic policy would be fine then we would have left and taken my daughter to another clinic!

The main lobby will give you a feeling of being in a resort or hotel lobby. The newly open Central Park will be an extra treat, an amenity area that will give patients and visitors the feeling of being at home in their own garden. Doctors More

Don't go here if your in the rush!!!
Even simple check up will take you a half of eternity before they let you go! No sense of urgency

The doctors and nurses (ER) really do their jobs respectively.

Healthcare and hospitalizarion services in the Philippines are still far from other countries. You are dying but you are still waiting and what pisses me off is while waiting for these vultures of medical sales rep would suddenly come in to bother doctors taking the time alloted for patients waiting for an hour or two. This is a bad system eh. In other countries no sales reps can be inserted. They should be contacted at the purchasing or back office. Plus here the doctors in the USA are hospital employees so that's 9 to 5 jobs. I don't understand anymore if it is a culture or rotten systema. No matter how nice the hospital may be if the hotel is still a hotel if patients are not getting their monies worth, then this is purely a business that only wins one side. Got a win-win situation. We all benefit from quality service.

I went to their Emergency last October at 9am because I was suffering from on and fever for four days. They immediately check my condition and took a blood sample. The worst thing is they made me wait until 3pm just to get the CBC result that was already released at 11am.
KUNG HINDI PA KO NANGULIT, HINDI KO PA MAKUKUHA.

Another situation, my Mother went their for an eye check up. She was referred to several doctors and was prescribed A LOT of Meds.
For her follow up check up, same things happened, different doctors. PINAGPASA PASAHAN SIYA.
Worst case they changed one of the prescribed Meds and argue why the other doctor prescribe too much meds.

Sana naman maayos yung system. Yung pasyente pa magkakandahirap maghanap ng doctor. Buti po sana kung bata pa yung patient. Anyway , regardless of age be responsible guys.

Please be accurate, eye meds are not cheap.

Need to change your customer service staff (Taking care of Email) They are very slow to response and not helpful.

This is a solid hospital, great facilities, employees are generally nice & kind, the hospital also has many food, drinks & convenience stores surrounding it.

4 stars because some of their logistical work could be done better, and also not a big fan of the EMTs, they need a little more training.

My father was a cancer patient in this hospital and I thought we got one of best treatment for cancer but they failed to treat my father. Nawalan ako ng bilib sa mga oncologist dito. 1 star for that.

They have state of the art medical equipment. However the area is in a heavy traffic

Complete Health facilities and ancillary services are available in here

This is happening right at this moment i am typing this review. My mother is in critical condition due to breast cancer and wanted to just go home (as her physician recommended it is too late, she is weak and in her final stage) She is not doing well and in pain and her REQUEST IS JUST TO GO HOME. My sisters are waiting for the ambulance to take her home because she is very weak. It took them so long that my family just decided to take her home. I couldn't believe they will let a patient, my mother, who is critically ill to wait that long just to go home.
I am very disgusted with how the process and treatment with a critically ill patient. Do not bring your family in this hospital!

They value their patients. My family and relatives always opt to be confined here and do check-ups here because the place provides excellent service.

Just pretending and show. Extremely expensive. They force you to have unnecessary test just to pay. A collection of private doctors that I strongly doubt of their proffessional skills (at least whom I was involved). Emergency cases can't be handled efficiently.

good ambiance all the staff are very approachng and nice

Nice place to sleep while waiting for you to be called by your doctor in about 7 hours.

Medical Records Officer & Staff are courteous, friendly & nice. Fast & Efficient Service. Worry free when getting medical records you need. Mabuhay kayo.

The healthcare services is good but the wait just for accounting is extremely long. It took almost 2 hours for them to just provide the bill. There were some necessary paperwork that needs to be provided but nobody told us. We had to call just to find out. You have to take your time at billing just to pay for it. Slowest hospital I've been to. Avoid if you can.

Arrived at ER at 9:18pm due to chest pain, when ECG was normal, they seemed became lax already. Doctor was able to check me past 10pm, so I waited in the waiting area for more than an hour. So, doctor checked me and advised I need to undergo blood extraction. Blood extraction was facilitated past 11pm, an hour after the doctor's check. Then, the results took 2 hours. Then recharge took time too. All in all, I spent 5 hours in the ER mostly just waiting. I know they need to attend to other patients with more urgent needs, but 5 hours of mostly just waiting is too much! This is the slowest hospital ever!

Aircon is very weak in the waiting areas of the building, and that their elevator system does not improve queueing

My mother got admitted in this hospital and was initially diagnosed with TB . Was confined in ICU and treated with strong lung medication for TB. Needless to say she should have had at least biopsy taken before aggressive wrong pulmonary medication. Since she did'n't get good response to med after three weeks in ICU, they took X-ray of the lung and foundl liquid starting to form on the bottom of the lung cavity. They extracted the fluid and found to be cancerous. On the forth week my mom died.

She was strong when she was admitted and if she was properly diagnosed she could have had lobectomy which is removal of the affected area and may have lived up to now.

We have the resources to cover operation if necessary but poor judgement of the the medical staff including doctors makes a big difference whether you will survive in this hospital or not considering the fees are high. St Luke's would have been better choice, US affiliates are brought here, I wish I had known that. Don't make same mistakes we did.

Ambulatory services are very slow. Charging area is not enough for the number of people coming in. Please do something.

Just charging at the Radiology department takes ages. You should think about the patients who had to fast for procedures.

Top of the line facilities not sure with the service

Psych ward is run by narcissists.

Over-priced hygienic hospital littered with rules designed to make you wait for hours to be provided with brown rice. It gets more dangerous after that.

Doctors can lie about hospital policies. Hospital policies can keep you from getting examined by the Wellness Center so that the psych ward administrators can give you the wrong diagnosis. If you have money, you will be discharged prematurely, if you don't have money - you have to physically escape (impossible in a psych ward but doable for other operations). The worse part? Makati Med and Saint Luke's are worse because this is the only hospital in the capital area to really care about mental health environment. That's not saying a lot when their paid International shills promote such fears as staff wanting to deprive you of proper bed posture because hospital policy investigators rate them based on if you are handed "a" pillow.

I had a very relaxing moment during my confinement..All the staff are very accommodating, had a friendly nurses and doctors... They always visit me to ensure if i am alright.Got my first surgery and Iam fully aware because they set my expectation and explained to me in simple way that I can underdtand what to be done.Nice City view...but need some sound proof . Overall great job and Thank you for taking care of me..

APT per out-patient is around 5 hours. So frustrating. Some doctors opt to finish all queued patients before they prescribe medicines per patient. Too many hours are wasted. Hope they can apply Lean Six Sigma principle to improve their services. If they improve their processing time, I'll definitely give a higher score.

My mom is a regulr here and I have no complaints with this hospital. Truly world-class service and the best doctors.

Very poor service! They ask you to wait 1-2 hours for a urine exam but then they make you wait 6 hours! Very poor service for the price they charge you. I hope this hospital changes soon. Don't come to this place.

Going to the hospital is never a fun time. Medical City however is the best I have experienced in Manila. Chose over St. Luke's BGC and Makati Med. Professional staff. Well run institution.

Worst. You set an appointment, you wait for the doctor for 2 hours. Nurses at the psychiatry department are the worst. Snobbish, liars, do not have a bit of empathy to the patients they deal with. Unorganized. Emergency not treated as emergency. Worst hospital ever.

Everything is so slow. Need more urgency. People are waiting in vain for services sky rocketedly priced. So frustrated.

Doctor gave a discharge instruction that is intended for another patient. There was a long queue before being served and waited long for approval of health card before tests are done.