Sol Hilomen

Review of The Medical City

Excellent Service TMC (Main) Pasig, but i have to ...

Excellent Service TMC (Main) Pasig, but i have to bring this to the management attention ...

Time wasted! Poor service! 1:00 PM We arrived at The Medical City Waltermart Makati Branch, of course since just arrived we couldn't get there immediately so we had to wait. We've patiently waited until my husband asked the nurse 2hours later if my daughter was in the queue & she was advised 11 more times. We were just wondering about the number of lost patients and newcomers but had just entered the doctor's clinic but we were still sitting and still 11. Around 4PM I asked the nurse very nicely if we were in the queue & i was informed four more, so it was ok with us at least three then we turned. I was seated in front of the nurse station & counted those patients coming in and out of the doctor's room & after the 3rd patient & that's around 5:20 PM I was excited because I thought it was my daughters turn. Unfortunately, when I asked the nurse she said she had a follow-up check up at the morning laboratory so we were four! Wow! Who should go first, got the laboratory results 3weeks ago and also need a follow-up check up or just the morning laboratories! Grabe! What a waste of patience! My daughter had finished her antibiotic 1week ago but her colds & fever are still on and off so this supposed follow-up check up is very important to us. Policy (if any) should be cascaded to the patients / clients ahead of time & if only I knew that this satellite clinic policy would be fine then we would have left and taken my daughter to another clinic!