Jim was very patient, kind and understanding. I was having a few hiccups and took the time to work with me. Customer service seems to be a thing of the past but Jim demonstrated that some people still want to make people happy. And anybody that can xeal so kindly with my husband deserves an award. Thanks again for EXCELLENCE and helpiing me believe I desreve the BEST!!
As soon as I pulled they at the car door asking what they could for me.
Pat was great and so much help would recommend him for future business. Thanks Pat
Everyone is very helpful. They make you feel like your at home. Sam is the best if Your looking to purchase a Lincoln please see Sam. Service department estimated 2 hours they were done in 1 hour . I rather drive all the way to Dearborn then go to Varsity Lincoln Wixom horrible experience !
This is my 7th vehicle from Jack Demmer Lincoln and this is because my experience with them is always EXCELLENT! Nanette Vizachero is an outstanding salesperson, but most importantly a kind and thoughtful person.
Quick lane service was perfect: high quality, fast, and very reasonably priced.
NEVER AGAIN! I leased my first Lincoln ever from this dealership and the experience was less than stellar. I had the vehicle in my possession for about a week and I noticed a small dent in the hood. I contacted my salesperson and then what happens? I was asked to take the vehicle to the body shop so they can check it out. Yep, that's right! They did not pick it up, nor did they bring me a vehicle to drive. That was time out of my day to take it to the bodyshop for an issue they were responsible for.
After they determined it was an issue from the factory and nothing had occurred while the vehicle was in my possession, what happens next. Wait for it! They offer me a hood from another vehicle. Yep, not a new hood straight from the factory, a hood from another vehicle. I refused and instead asked, if I am driving a car with a dent then discount it in someway? I asked for small compensation but they insisted a hood from another car, not a new hood straight from the factory would be appropriate. Oh yes, don't let me forget about this, the manager did offer me a free oil change. Unbelievable! First and Last time I will ever purchase or lease a Ford/Lincoln product. NEVER AGAIN!
Old school - honesty and follow through on promises were the highlights. Would purchase again from Dave McLean in a heartbeat!
I have leased one car and purchased another car at Jack Demmer Lincoln. I have always found there staff helpful and informing. They do tend to use the typical car selling techniques such as "I need to talk to my manager in the back" and "Today is the last day for that price" which I grow weary of, but besides that I have never had a problem.
I have been using their service department for 8 years working with Jim Dotson, who was a wonderful service advisor. There were a couple of other more surly service advisors but they seem to have gotten rid of them and I generally avoided them and worked with Jim. Unfortunately Jim has now retired, but I am hopeful that the service level I have received in the past will continue with a new service advisor.
Oil change service was excellent and fast! Included a tire rotation and complimentary car wash which was not expected. Highly recommend Jack Demmer Lincoln for any servicing needs. Will be back.
Yahya is a Phenomenal worker thank you for all your hard work. I trust my car only in your hands.
Wonderful customer service. Thank you for an enjoyable experience!
I bought a new Lincoln Nautilus last week and love it. I could have bought my car from several dealerships I visited but the reason I decided on Jack Demmer was the salesman. I'm not a big fan of car salesmen but felt very comfortable with Charlie Wagner from the first meeting with him. I told my husband if I get a new Lincoln I think I want to buy it from him. He was not pushy, very honest, very knowledgeable, and gave us a great deal.
Had a great experience at Jack Demmer Lincoln. Racha is by the best sales person I have ever worked with. She signed me the lease very quickly, was very helpful during my lease period if I had any question and even went to the extent to help with my lease transfer... very professional! Very happy with Jack Demmer due to that reason
Brought my uncle in to browse, I had my mind up that I wanted him in a Lincoln Continental. We were introduced to Nanette, and I knew we were going home with a car today. Class, professionalism, and over 30 years of experience. She was superb! Thanks for being our person! If you're looking for a Lincoln, she's the lady to see!!!
This is a great dealership Quicklane always fast and friendly
Great customer service , Yahya was very noligable when I asked about my car
Knowledgeable and professional service Anthony s team was great
Go see Racha Hodroj at the Lincoln dealership in Dearborn! I got my amazing MKZ from there and I am beyond happy with her service and my new car!
The service was outstanding and the timing was just as outstanding. My neighbors were very impressed. The gentleman was professional and kind. 5 and some.
Thank you so much! I am spoiled!!
Donna
Great service and customer service. Highly recommend Jim! I was really impressed by his attentive nature and customer service.
Have had a few oil changes hear. No appointment they were able to fit me in and have a waiting room.
Nick Ramon drastically altered my opinion of car salesmen. My original opinion of salesmen formed in 2013 when I went to trade in a vehicle towards a new car for my husband. I told the gentleman at that time at least 4 times that I really liked trucks and would like to take one out for a test drive. He flat out ignored me. I felt rejected and dismissed; even though I was the one purchasing the vehicle for my husband. 2014 rolls around and we decide the two door Focus was a bit too small for our family so my husband started looking around at different cars. After my last experience I wanted nothing to do with the process. My husband found Nick Ramon and began the process of purchasing a 2014 Fusion. I got the call that they were ready for me to come down to sign the paperwork. During their interactions my husband explained to Nick why we didn t go back to the other dealership and what had happened to me. When I walked in Nick smiled and commented that he heard I really liked trucks, especially big ones. I laughed and said, yes I did. Then he asked the magic questions: Would you like to take one out? What color would you like? In a matter of moments Nick had dispelled my opinion of what a sales experience could be like. He let me take a brand new red truck out for a spin. I fell in love. This was the truck that I have been craving and missing since my early driving years. Our buying experience with the Fusion solidified that I would only work with Nick when it came to purchasing my vehicles. He always answers my questions without making me feel like they were a stupid question to ask. He listens to my concerns and opinions and offers suggestions on what my fit my current and future needs. Since our 2014 Fusion purchase I ve since gone on two buy to more vehicles from Nick. This year, Momma got her truck and it s glorious. We re following Nick to Jack Demmer Lincoln and will continue working with him and his team now that he is the Used Car Manager. With a personality like his and a drive for caring for his customers there s no better place to go to get that personal experience.
Got my oil changed here. Pickup was on time and the change was quick
Exceptional professionalism and service. Yahya is excellent.
Went in for a leaking tire. Josh the service manager made sure everything went well. I received the best service a customer could ask for! Since, the shuttle service was down I was given a Lincoln Corsair as a loaner vehicle. Great SUV I think i found my Fusion upgrade. I received quick notification that the repair was complete and to my surprise my vehicle was wash! Great Lincoln experience
My 15 MkZ Hybrid went in for its scheduled service and I couldn t be happier. My Zephyr is always treated like I bought it new when I actually got it CPO. Joe in service is awesome and has never let me down. I ll always be taking my Lincoln to JDL!
Always professional and accommodating! Quick Lane is just as at says. In and out fast!
A very pleasant experience...the entire staff I dealt with were very engaged and responsive...they provided wonderful information and guidance...I would highly recommend the dealership with no reservation...good service with wonderful honesty and integrity...
Joe took care of the service appointment for the car. He was very polite and made good suggestions and recommendations.
I went to another dealership to get an oil change and after waiting three hours with an appointment I left. I called Jack Demmer Quick Lane they told me to come in right away. It was the BEST SERVICE experience I had. Anthony at the service desk was friendly, and very quick to service my vehicle. I will only return to this QUICK LANE in the future.
Awesome experience from start to delivery!
Thank you to Chris (Sales Manager) for making it so easy!
Highly recommend Chris and his team!
Chris Conley was an excellent help with purchasing my first Lincoln Navigator. He still answers all of my emails and questions about things with the vehicle. Highly recommend.
Quick and convenient place for service. I ve had several oil changes and my brake pads changed here. I like that they open at 7am and offer a shuttle service. I am able to drop my car off while I work so I don t have to use my free time to have my car serviced. Everyone here is very nice and helpful too!
Top shelf customer service. Why would you go anywhere else ?
Thanks Demmer Team.
Good Job
The two gentlemen networks and quick lube is very professional sometimes I think they are owner of the company they do an excellent job of communicating and let you know exactly what's going on with your automobile very professional staff
Went in for a leaky tire. No waiting took it right in had to order the tire so they put my spare on and in about 2 hours they had it delivered, called me back and put it on. With the oil change I sat in the waiting room maybe 30min total. Nice, professional and speedy service. They are the only quick lane I use from now on.
Corey W was my Sales Professional. He gave me a great & easy experience for me picking out my new car. Corey was nothing less than expedient and efficient!
I had a great car buying experience working with the team at Jack Demmer Lincoln. Nanette was extremely helpful when it came to finding the exact Corsair that I was looking for. Despite my ideal car not being on their lot, they were able to quickly trade for the vehicle and I was able to drive it off the lot within a week of my first test drive. Also, Nanette did a great job communicating with me she gave me daily status updates on their progress, which gave me confidence they d be able to get the exact car I was looking for. Will definitely be back when it comes time for another vehicle.
Had an interesting encounter with my salesperson. I called ahead for a test drive, because I ll be turning in my Ford lease soon. The process of setting a date online and receiving a call back almost immediately was much appreciated, however I noticed subtle things about my salesperson that made me a little uncomfortable. Unsure if it was an cultural issue or it was something I looked too much into. Firstly she half shook my hand when I greeted her and when she asked for my phone number, I noticed she prepared to write a 313 number and seemed partly surprised to see had a suburban address. When I stepped away for a moment, she told the person that came with me that some people never show up on time and she was surprised that I did. When I was getting ready to leave, I asked if any Lincoln models came standard with tinted windows in the rear because I don t like people looking into my car and she said no, but would recommend tire locks. I work in Hamtramck, it s not that bad nor is the city or Detroit. Those assumptions made me uneasy and makes me question what someone has to offer me. If I see any upcoming specials or come back in for any other inquiries, hopefully I have a better experience with someone else.
Excellent experience - an absolute pleasure to work with Anthony Koterba. Extraordinary service, fair trade and wonderful warranty for certified used vehicle. Very pleased with level of ongoing customer service and professionalism. Highly regarded and recommended!
Service was excellent! Anthony was very respectful would I recommend to anyone
This was the best experience I ve had buying a vehicle. My sales associate Ron was friendly, professional and made sure all the COVID protocols were followed as well. It was a quick, easy and painless process.
Racha was extremely professional as well as knowledgeable. I never felt any pressure and found it a pleasure to obtain my Lincoln from Demmer. I will return.
I came in for a recall on my car and requested a loaner
They were awesome with providing me one
And the staff is awesome
Thanks guys
I ve been to 3 Detroit area Ford dealerships Service Centers and one was terrible and this one was amazing. You ll get my repeated business for sure.
Yahya Thabateh, my service writer and his crew couldn't have been better. Schedule, price, and quality of work make it worth driving to get here. They fixed a tire problem for me a year ago and I decided to go back for this new problem. I'm glad I did.
Great service, quick and helpful. Provided a ride to and from my workplace so it was easy to have my vehicle serviced.
Anthony and the team at Demmer Quick Lane do a fantastic job with my vehicles. They are friendly and truly concerned about making sure they provide the best service.
They have a wonderful staff, and a local shuttle van that takes me back to work, and picks me up when my car is ready. How awesome is that!
Sales person Dave McLean helped me as i was heading out of town and stayed in communication with me as I was gone. Letting me know where I was in the process and when i got back in town was able close the deal in a short amount of time.
The service advisors were kind, courteous, and helpful. Although the service performed took longer than expected, it was done accurate and my vehicle is running great. Hats off to LJ, he is a kind gentleman.
1-22-2020: I noticed a bubble on my tire, and took my car to Jack Demmer Dearborn (Quick Lane); unfortunately the bubble was due to hitting too many pot holes. My tire was replaced & they washed my car as well. Great service & wonderful staff. Thank you for making a bad day turn out well.
Awesome dealership that provides excellent customer service.
Find me a better dealership, you can't. The staff at Jack Demmer are on a whole different level when it comes to service and staff and always greet you will a smile unlike some other places that feel like why did you come here.
I love my new Corsair! Corey was great, found me the color I wanted with all the equipment I wanted!
We were very pleased with the sales professionalwho handled our new car purchase and she went out of her way to complete our transaction in such a timely manner. We felt no pressure unlike other dealership experiences.
The best dealership as far as rolling out the red carpet to potential new buyers. New car sales consultant Barry Price is the best. I will definitely buy my next vehicle from them. The new 2016 Lincoln MKX is very sharp.
We received a terrific vehicle, and folks at Jack Demmer paid attention to what we were looking for. It was a good experience.
Thank you Ken, you was very professional and patient to us!!! Good car - good price!!!
Great service great people and they employees treat the customers as family. I get my escape service there all the time
Very happy excellent service Nanette was great , She went out of her way to make sure I was very happy She was very helpful, very informative she was very good at what she does thank you Nanette.
L.j. parker your service advisor he gave us very very good service he needs a raise. The service that was done on February 11 2020 was excellent we think you for LJ parker being great service advisor
I needed a replacement battery for my key fob. I showed up at Jack Demmer early and Joe helped me out immediately. It was an excellent experience! I will be back.
We bought used 4 days ago and so far we re very satisfied!
Terrible used car sales. My son paid top dollar for a car which was out the door pricing. Then he finds out that he needed to come up with an extra $250 for title transfer when he went to get it licensed. Used car sales Mgr said he would send him out a check for the difference. That has been 2 weeks ago. I called last week and he told he it should have been cut and mailed same day about 2 wks ago. Just why does a dealership have to jerk you around for a couple hundred dollars on a $23k sale? I plan on going up to the dealership next week to get in his face. I will be filming it for a viral on youtube and the local media. I will be finding where Jack Demmer lives and camping out in his front yard also. I am sick of people trying to always rip you off. Stay away from any of the Demmer dealerships. You will regret it because of the liers and thieves that work there.
I took my car there few days ago at 7am. My customer service rep was Joe. Awesome guy and very polite. He explained to me that they was very busy and he would try and finish my car today. I received a call from Joe at 2:30pm he informed me that my car was ready for pickup. This dealership ROC's.
did a great job for me rep was very nice an easy to talk too plus got everything took care of thanks mr. c walker
I love this dealership... though I own a Ford they always take care of me. Everyone is courteous and timely whenever I have gone there.
Even something as simple as an oil change is smooth with their shuttling me to my office and then picking me up when it s done. They are great!
Excellent service great people all around Anthony was very helpful and was able to help me with everything I needed
Barry from Jack Demmer Lincoln is a very professional person to deal with. He does not pressure you at all and his only goal is to make sure you leave a satisfied customer no matter if you buy a vehicle or not! If you are you looking for some place to go for the ultimate car buying experience then Barry / Jack Demmer is the palce to go!
The Dealership was excellent and thanks for washing the vehicle the recall was taken care of and the Navagation upgrade.
I got my oil changed, it was fast and easy and I got a free car wash too! Amer was very courteous when he dropped my car off!
Always a good experience at Demmer as well as Quick Lane. I would highly recommend them to anyone.
The service, patience, kindness, and hard work that was shown to me by the amazing manager Chris, as well as Racha has been nothing less than incredible. I could not be more pleased and I look forward to being apart of Lincoln for years to come! Thank you so very much for everything that was done to get me into this world class beauty of a truck!
Great experience! Racha was amazing & made my new lease experience quick and easy! Thank you so much!
Best oil change location in the business, and they also provide other work.
I've been doing business at Demmer Ford & Lincoln for many years! My latest purchase was just as smooth as all the rest. My Salesperson, Rick Adkins is friendly, knowledgeable and always gets things done right. I always feel welcome and valued as a long-time customer. Go see Rick Adkins if you want a great experience and a great vehicle!! Jerry Paison
It was my first time going through the process of leasing a vehicle and Nanette made it so easy. My mom had leased a car through Nanette and recommended I go to her. It was quick,simple and she was so great to work with! Thanks, Nan!
Always a good experience. Convenient with shuttle to get to work. Good hours of operation as well
Car buying experience was great! Samer was very helpful and was a great resource to getting the car I wanted. I will definitely be back for my next car.
Fast service and expert advice. I'm a single mom and whenevee I need service they're always there for me.
Great Customer Service...Love working Nanette at Jack Demmer Lincoln
Great people, quick turnaround times and fair pricing.
Extremely happy with the level of professionalism and quality of customer service I received from Racha. She s friendly, knowledgeable, patient and treated me like family. Take it from me, If your in the market for a new Lincoln, Racha s your go to sales consultant!
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