Fantastic 3 course meal deal, was absolutely huge though, I ended up cutting mine to 2 courses as couldn't handle pudding. Blond haired barmaid on the bottom bar, was excellent as well. Not sure on her name but didn't sound Nothern.
Just had lunch here and the food was exquisite. Beautifully cooked and presented. Staff was very friendly and helpful
Why invest so much in the decor and not the food?
The menu is very misleading ie tripled cooked chips, they were frozen chips that had been deep fried. The 28 day mature steak was awful. The garlic and coriander prawns were just prawns (no flavour).
If we wasn t so hungry we would ve sent it back and walked out.
Staff were very friendly but inefficient. Bad management not bad staff in my opinion.
Go to weather spoons, it s cheaper and exactly the same.
Went for a meal last evening 2/11/2019
The decor the atmosphere on the welcome were all very good but and here s the but we arrived at 7:15 pm And was warmly greeted and shown to our table nobody asked us if we would like to order any drinks and after 10 to 15 minutes we attracted one of the staff The drinks arrived about 20 minutes later and we ordered our starters at the same time the starters arrived about 30 minutes later and we re okay but it took 55 for the main course to arrive and when it did it was okay but for the money We expected a bit better and at one point we were going to pay for the drinks on the starter and leave but a member of staff came to us and apologise for the delay I know they were busy but 55 minutes between courses for pub food just doesn t cut it I felt sorry for the staff they were overworked and were doing their best would I go back most probably not
Enjoyed a very tasty well presented meal in pleasant surroundings, well worth a visit.
Meal was what I would describe as ok but was very let down by the service wouldn't rush back
The atmosphere is excellent the food all though a chain is good. There can be a wait for food because it is popular just a matter of picking the right time bar service can be sporadic again depends on the time. All in all very well managed good staff but can be busy
food very good ...excellent management ....excellent younger servers but some of the older staff need retraining in customer service
Good Country Pub. Good Food. Reasonably Priced. Recommended
Recent refurb is very smart, polite staff. Looks the business.
Nice place to enjoy a meal , thanks to staff member Carey , service was good, friendly and welcoming atmosphere was nice, food good
Saturday night food was lovely but staff very uncoordinated. Long waits for drinks. Wrong order delivered to us. Meant for next table. Long wait for plates to be cleared.
Great food, welcoming atmosphere and lovely friendly staff.
Food very nice although the plates did not appear to have been preheated before the food was placed on them
Staff very pleasant
Bit over priced average pub food tbh.. was decent though
Good food and a couple of good beers in pleasant surroundings
Beautiful interior. Great food. Lots to choose from on the menu. Will definitely be going there again. Had a wonderful evening.
No bar snacks menu, for lunch time ! Not impressed with mains fish and chips, sorry
Staff were wonderful. Food was good. Would definitely recommend
Excellent lunch . All very tasty and a at a very good price.
Really nice food and reasonably priced. All within a lovely building.
Great food. Quite busy so a bit of a waiting time. But all round good food and service.
Went there for bank holiday, the food was delicious and staff were fantastic.
We came here for our office Christmas do. We made sure we pre ordered all the food. As a result, the service was impeccable and the food was really good too. The staff were extremely helpful and friendly. A great selection of wines and beers, and also alcohol free beer selection is good too!
Food mediocre, 40 minute wait for pudding that we never got! But was given a refund on the price of the puddings. Very disappointed with the whole experience.
A great valued lunch menu 2 our 3 courses. The staff were really pleasant
Very nice setting and visually stunning since the refuerb. Cracking pint of Greenking's IPA which is always a positive.
Unfortunately the food was nothing special considering the price. Very small portions, even though I do expect this when out but for my partner to mention it its got to be small.
Had pre-ordered our food as requested when booking the table. Only when the food was being served and the waitress came up with 2 chicken dinners did we find out the beef was off. 1st excuse from waitress "we've run out" after pointing out we'd pre-ordered the manager explained the beef was sub standard and had to be returned. That's OK but one of the was either lying or just making up excuses.
General service we felt was poor. The kids desert's arriving after most of the adults had already finished eating theirs.
The overall quality of the food was OK but just OK I've had just as good from other restaurants at a fraction of the price.
Excellent public house....love this place...would be even better if you could book rooms to stay over ?
Excellent food and amazing service from Georgia. Absolutely fabulous. Thank you.
Service and food fantastic. Following all covid procedures.
Went for food and drink I had fish and chips that was fine wife had hunters chicken which came it was cold but they replaced the whole meal with a new one which was ok
Beautiful food always ! especially the roast dinners staff are all lovely and attentive .cosy warm atmosphere
Very pleased with the choice clean and well presented. All the staff were very welcoming from walking through the door, throughout our meal and leaving. Great food and will be returning. Its a credit to all that works there.
thank you.
Nicely presented and tasty food in a nice environment. Staff friendly and helpful.
Lovely food in cosy surroundings. Brilliant helpful staff. Made to feel welcome.
Excellent food clean and safe environment friendly staff
Excellent steak and ale pie washed down with a pint of ale. Mmm, lovely stuff.
I had the fish and chips, both were very good. The let down was the peas, which where either over cooked or old.
Service was ok, however I had to go up to the counter to request the bill as no one returned to the table after the good was served.
A really nice surprise, the new Keys is lovely. The decor has been tastefully upgraded. The food was good and the service was friendly & good too. We will definately be back.
Superb. Good food and excellent service. Held a very happy 25th Wedding Anniversary event there.
4 of us visited service quite slow. 1 meal not as hot as expected but eat able.
I was here at a family funeral lunch, the food was good, atmosphere lovely and good facilities too
Staff member was very rude as soon as we walked in. Walked straight back out again.
Went on a Saturday evening it was busy as expected. But our group of 8 ordered drinks before the food. Food arrived but no drinks also they forgot one of the mains for pur group. Food was good and place was nice.
Very nice roast dinner, good service and beautiful interior
Really disappointed this visit to the Keys.we've been here quite a lot in the past but not for a few months .went with some visiting family and none of our meals were satisfactory. Myself and my daughter ordered the chicken bacon and mushroom pie .both came burnt and hard and smothered in gravy (probably to mask the pie no doubt).my daughter in law ordered a side of sweet potato wedges .the portion amounted to 5 wedges (small ) .my son ordered chicken wrapped in bacon .the portion was minute and the bacon looked old and unappetising. As well as this the waiting time before the starters and then the main meals were about 30 minutes .very very disappointing. If it's under new management or new chef this needs sorting sooner rather than later .3rd rate food at overpriced cost.
What can I say.... it has all the components of a fab eating house without the attention to detail. The food just didn t hold up to the price. My family and I ate there today (Sunday). We had a mixture of dishes including fish and chips, roast beef, roast Gammon, and steak. The beef was fine and the gammon beautiful however the roast potatoes were cooked so much there was no potato left in them, the Yorkshire puddings were so hard when trying to cut into it a few of us knocked half the veg off our plates all over the table, they had to be eaten like a crisp, and it sounded like a crisp too...I couldn t eat mine. Don t bother with the crackling as it was like eating a salty twig and barley chewable. My husband had a steak with a huge fatty vein running through it which he had difficulty eating around and it was very very very well done and not what he asked for. The veg was dry.... not sure how that was achieved!! The fish was made to look huge but it turned out it was mostly batter, some people might like that. The service was a tad slow but we enjoyed the time we had to enjoy our meals and chat. The desserts were fine too. The lead waitress was lovely however very overworked. She spent most of her time chasing up the other staff who have a few training needs. The young girl collecting our plates didn t ask how our meals were so I made sure I told her about my issues. She went to tell the chef and that s the last we heard about it. She even forgot to clear half the plates or she was avoiding us not sure which but she had no reason to avoid us as I was very nice about the issues. The most concerning thing was that we noticed the lead waitress was unable to use her arm. We asked her about it and she mentioned she had slipped in the kitchen. She couldn t ball her fingers up and I asked if I could look at her arm. There was a huge bruise going up her arm and her wrist looked a little out of shape. She clearly needed to go to A& E however said she couldn t because it was too busy and the staff would not cope. It was 4pm and her shift did not finish until 7pm. I feel so so sorry for her as she was lovely and clearly in pain and I am hoping that she was able to find a way to get away early and get treatment for her arm. Perhaps spending time teaching the staff the basics would have made all the difference. I don t think i will be in a hurry to go back. There are other pubs in the area that offer everything they do with better trained staff and better quality food. Maybe the chef was having a bad day or maybe they were short staffed however as we didn t receive any feedback from the complaint we are unable to give them the benefit of doubt.
Still waiting we have been here 1 hour and 15 minutes and still waiting for our main course
Love the refit and great that dogs allowed and the dog feeding station is a nice touch
Staff were attentive without interfering, nice food and pleasant sorroundings. Good sized car park with disabled access marked near the door Toilets nice and clean and well stocked.
Went to the cross keys Thursday night for a meal. Heard through the grape vine that the pub had undergone a make over. I was pleasantly surprised on the transformation.
Purchased two drinks at the bar that I thought were a bit expensive. Sat down at our table and read the menu that intrigued me with the restaurant Quality meals on offer. We both ordered starter and mains.
Summary: restaurant atmosphere, expensive restaurant prices and potential restaurant food that was a disappointing pub grub.
However the staff were the very friendly and the pub would make s great stop for a drink and a socialise. Disappointing food experience tho.
Food superb. Would recommend the Steak & Ale pie. Friendly atmosphere. We will be back.
Great. Dogs welcome in bar area and outside,on a good day weatherwise. Food good along with the atmosphere.
Fantastic food, friendly staff and reasonable prices. I Will 100% come back to eat here again.
Nice setting but had the Sunday roast and it was thrown together thin ffs were missing and took a long time to come out. For the price I expected more . To be honest we should have gone to Toby carvery
Fantastic meal home cooked and delish will definitely be back, couldn't find fault with anything, staff very helpful and friendly, warm and relaxing atmosphere.
Stopped in on a return journey from catering an event down south and the quality of the food was varied. My partner felt their sweet potato and leek crumble (not sure exactly what this dish was?) was watery and lacking in seasoning while the waiter misheard my friend and bought us haddock when he had ordered ham, egg and chips. On the positive side however, the sweet potato wedges side were both crispy and soft and seasoned beautifully, my own Caesar salad was rather good, the dressing having a good sharpness, and the chicken being nicely charred, if slightly dry.
The decor was light and airy, and most importantly, the waiters put up with the fact that my friends and I must have looked like crumbly hippies rolling into their rather nicely presented establishment. The prices were good for the area and the food served.
All in all, the experience was good enough that I would consider a second visit, to.maybe try a few more bits.
Manager turned us away lying saying the oven was broke which it wasnt and refused entry. After travelling 30 mins to get there aswell. Infuriating.
First and last time at The Keys.
If it were not that the interior decoration is very nice, and the waiters do their best to manage the service decently, this bad restaurant-pub would have deserved zero stars.
For GBP 12, however, I was served the worst Caesar Salad of my life, which, inexplicably, comes covered with anchovies in vinegar, as well as 3 strips of chicken and not well-defined sauce.
My jaws are still writhing, and taste buds ask for revenge!
I finished with a glass of wine and a coffee, leaving on the spot the beauty of 26.70 GBP spent in the worst possible way.
First and last time at The Keys !!
PS: Friends and relatives of the owners should be ashamed for making up fake reviews!
Great food and great service jjorja was first class
Absolutely fabulous, great service nothing was to much trouble, really first class food, good selection of beers and wine, well worth a visit.
