3 years ago
I love this zoo, always have. However on our group...
I love this zoo, always have. However on our group visit today we encountered a problem.
I am a service dog handler, as are most of the people I go with as a group. This was our second group visit to the zoo, I have gone on at least 2 previous occasions with my own service dog, the first time while he was still in training.
The difference with this visit was: they finally educated their staff on asking the 2 legal questions(is this a service animal required because of a disability? And what work or tasks has this animal been trained to perform?) it was wonderful to hear, as most businesses don t even ask those questions, which can lead to people bringing their pets or emotional support animals into places they don t belong under the guise of service animal.
The issue we had, was them trying to deny a service dog in training. This dog has been to the zoo at least 3 times prior to today, and they let the team in because they ve been there before which is all fine and dandy, but denying a service animal in training access is a state offense. The state of Missouri grants service dogs in training, being trained by their handler, the exact same rights given to service dogs by federal law. It does not have to be a dog in training through an organization in Missouri, that is Kansas law. Overall I was pleased with their education on service animals this time, but their lack of knowledge on service animals in training was absolutely appalling. Their attempt to deny caused a medical issue, to which said dog in training immediately responded to and did his job, right in front of the people trying to deny him. I truly hope the zoo will work on education in regards to service animals in training, especially after hearing from the discriminated handlers attorney and/or lawyers.