Big Sur is a great place to explore and Hyatt Highlands is situated perfectly for exploring. Located south of Carmel the hotel was beautifully landscaped. A morning fire, spa then breakfast on our patio was the perfect ending to a great trip. Staff was welcoming and accommodating
Great views and ambiance. But our unit had ants 2 days in a row.
Lovely hotel and location. Table tennis for the kids. Felt like an older clientele.
Came for breakfast and loved it. The food was amazing and the views can't be beat. AD
Beautiful views, friendly staff, and great service. Great getaway.
At the Hyatt Carmel, the views are hands down amazing. The room service is expensive but delicious. Each room has a beautiful bathroom, a sofa bed, a king sized bed, and a nice kitchenette for cooking.
Between the view and the service this place is a complete gem. If you re a Big Sur lover but want a cozy cottage to stay in complete with a deck and fireplace this is it. The bellman drives you to your room via golf cart and brings up your bags multiple flights of stairs with a smile. The shower in our room wasn t working properly and they promptly moved us to an even larger suite. It is extremely clean, warm and inviting. We will definitely be back the next time we have a calling to the central coast. 10/10!
L looking for old guy Carl Hartman splitting firewood is great and I wish I can continue I love my job and hate to see it go
I went here for my birthday. Very romantic. Romantic and beautiful ocean views. Customer service and staff are outstanding
The location was great. The room was old but clean. They didn't provide house slippers but they set up the fireplace so that all i had to do was light the paper
We have been staying here for 14 years and appreciate the historic aspect and rustic ambiance. Views and rooms with fireplace are spacious.
Great location. Hot tub overlooking the ocean. Pretty happy with this place.
Amazing ocean view, newly renovated rooms, wonderful service.
This place definitely needs to be remodeled- a bit surprised that it is that highly rated.
Went for our anniversary last year and loved it so much we are going back again this year! Our 20th! Such a beautiful and special place!
The view is spectacular, the rooms are shop worn, the places need a face lift. This is NOT up to Hyatt standards.
Nice place on this section of the California coast. Roomy, but a bit dated, timeshare.
Views are amazing. Stayed in a two-level suite with kitchen.
Rooms outdated, lot of scuff marks on furniture and service a miss (housekeeping came by twice in the morning of checkout even though we had late checkout) given the very high price. Pacific Edge restaurant views during sunset are very romantic.
Not kid friendly. Only pack n play, no real crib available. No kids menu in restaurants... But kids menu on in room dining?!?
Overall great for the views but not much else.
Love this place so quiet and beautiful. Just what we need.
This is my first time in this hotel at Carmel. The location and the views are amazing but few negative things stood out. First, the wifi was horrible, second the hotel definitely needed some updates to their carpet and maybe the bathrooms. The staff were very professional and friendly. Close enough to the center and Carmel Village but far enough to enjoy the quietness and serenity at night. The best 2 rooms to book for having the best view and closest to the water are room#s 544 & 546 in my opinion.
Great location, magnificent view from the room and the restaurant. Inroom fireplace is a nice touch.
Beautiful ocean views. Friwndly, attentive, prodessional staff. The property grounds are beautifully landscaped with color, and detail. The property is professionally maintained.
What you would expect from a Hyatt. My room had a nice view of the ocean. The fireplace with real wood was a really nice touch. Dinner there was pretty good too. The view from the restaurant is pretty nice.
Go for the view, expect to overpay. That about sums it up. We had a spacious ocean-view suite, consisting of a bedroom and living room with a sleeper sofa, which could be separated by a wood partition. The bathroom was huge, but the space was mainly taken up by a humongous Jacuzzi which we did not use. The kitchenette was a plus. However, the furnishings were dated and certainly not up to the super-premium prices charged. Service was also a bit... odd. Not bad, because housekeeping did show up quickly when we called. However, for instance, we used the sofa bed on the first night and so we were expecting to find it open and remade for the night. Instead, housekeeping had folded back the sofa, so we had to call for service to have it set up as a bed.
Overall, the view and the location more than made up for these issues, and we had a great time. However, I don't think we will pay these prices again.
Great stay. Nice view. Directly overlooking the Carmel Bay.
View was excelent and the vertical movement of the hotel up the mountain was cool.
Beautiful view and excellent, food, drinks and guest service.
Great. Nice view. But you will need to walk up and down a lot of stairs outdoors.
The hotel is very cool, but the food options are limited and overpriced for what you're getting. Also, there was a major ant problem in my room, and when I mentioned it to them, they didn't seem to really care. I just expect more from Hyatt, but the Monterey location gives much better service for a better price.
Breathtaking views, romantic setting; we were married here 13 years ago
Very nice staff. Ate at the hotel restaurant on the first night and was very impressed. Great view of the ocean and the fireplace was a nice touch.
Breathtaking place. A must stay. Beautiful and quiet. Clean and enjoyable place to stay for a couple of days.
Excellent property, amazing views. Accomodations comfortable, clean and included a stunning view. COVID protocol well followed.
We had a great week here. Beautiful lodge, restaurant and bar. Two story accommodations were perfect. Staff was super friendly. We'll definitely come back. Lots to see in the area.
Super awesome stay - we got a complimentary upgrade to a suit
My wife and I have stayed at the Highlands Inn many times, including part of our honeymoon a few decades long ago. We adore this place. Huge jacuzzi in the upstairs master. Great ocean views. Good restaurants. It's a 'must stay here' place.
The view from the room the fireplace in the room .. their reception the whole atmosphere was beautiful.
Impossible decide to stay in other hotel in this region after knowing this place. Amazing location, breathtaking views, great food & wine and incomparable service. Hyatt just did great again.
Fabulous. The staff is extremely friendly and service is their top priority. We come here often and we have never been disappointed.
Best hotel I've ever stayed at. Great service, beautiful views, and clean room.
A wonderful dinner where East meets West. If you are in Carmel, you must stop and have dinner here. Food was available for Vegetarian, Vegan, Meat Eaters and all above. Great hospitality.
Quick follow-up, the GM reached out to further discuss my experience, but after emailing him back twice, he never responded. Big shocker!!
Fair warning, this property is anything but luxury. Between the cracked sink and bathtub, hair in the shower, trash in the garbage can (from previous guests) and trash outside our window, that included being littered with several cigarette butts, this was a highly disappointing experience. Especially given the price point.
The cuisine in the restaurant was unnecessarily overpriced and was bland and flavorless.
The worst part of our stay was witnessing 3 of the male service staff hitting on two younger women while feeding them various drinks the whole time we dined. Towards the end of the night, one of the women left her friend at the table and went off with one of the waiters/table setters and we never saw them return before we left. This was truly disturbing to witness and appeared to be a moment one might see at spring break in Florida, not at a supposedly high-end resort.
Epic fail! Hyatt should be utterly embarrassed to have their name on this property. It clearly needs a major revamp in every department. The views are amazing, but not remotely worth the price tag.
Great view...their food okay...it needs improvement but customer service is awesome...and if you in great company eith that view nothing else matter ;)
Fantastic service. Everyone is extremely welcoming and courteous. The room was fantastic and had an amazing view. Loved it.
I attended a wedding at Hyatt Carmel Highlands this past weekend. The outdoor ceremony space was absolutely beautiful. The indoor recpection space was better than average, with large windows and natural wood accents. The plated dinner was good, but nothing special. The staff was very friendly and accommodating
We're able to accommodate our party earlier than our reservation. There were some issues with the order - soup didn't come with a spoon. Kids pasta was the wrong order. Liked the Benardus Pinot noir that was recommended. Dessert was also yummy.
Thank you Bryan for the feedback but I think the problem was that our hotel was currently bussy and your phone call gets picked up by our friendly p.b.x department group and may help you with you need of direct phone call to the front office, reservations department and many other thank you for the feed back.
Sincerely , Highlands Inn Hotel
Very good hotel, great location, but kitchen needs to be improved
The bar has wonderful views and we enjoyed ourselves just taking him the views and the movement of the waves.
Remarkable! Absolutely terrific views, a very special property! Can be pricey, try to book in advance, and upgrade to the best available
Always an amazingly beautiful place. So much to do, see and eat! Wish it could last longer.
very expensive but the views are GORGEOUS!
staff is very nice.
Terrible parking situation and very few usable outlets for laptops and phones.
It's always a pleasure we have been there for our anniversary almost every year for our 50 years of marriage. Always the same week of February 12th.
Amazing hotel with a great location! Staff is extremely courteous and nice
The food was amazing!
We stayed at the Tickle Pink Inn next door and ordered dinner from the Hyatt Carmel Highlands.
My favorites of our four courses: the mussels meuniere and the free range chicken. I love my mussels, but that was something special and the chicken was perfect on all levels.
Thank you for adding to our experience in such a memorable way.
Honestly, this property is a must stop. Better yet to stay for days! One of the most romantic restaurants on the coast. The waves crashing against the rocks while you sleep...swoooooon.
Excellent service, the hotel seems to be being refurbished, I stayed in one of the cottages overlooking the sea and it was a very restful stay. Restaurant is world class.
Great place to relax with ocean views, a real wood burning fire place and great service. Hyatt beds for a great night sleep. This is a happy place.
Awesome views and great stay! Know that the area's are very cold for summer and the fog can be dense. Heated pools and hot tubs. Point Logos State Park across the Street is a must!
Ate lunch at the restaurant. Incredible views and excellent food. Managed to see whales as well!
Five stars for this five star Inn. We are blessed to have a time share, and each year I fall more in love with this place. Excellent views, friendly staff, comfy lounge, wonderful restaurant. I recommend the "Jumping Jack Flash" cocktail, Then we feasted on their artisan cheeses and a charcuterie board. Look out for the roasted almonds, they are addicting.
You can't beat the location, that's for sure. My room by the pool was quaint, not upscale, but great views and I could sleep listening to the ocean. The service was great, especially the valet parking staff. The restaurant was a bit overpriced, but the food was good, not exceptional however. As a spa consultant I thought an "in-room" spa menu / service would've been a nice touch.
The view is scenic... Just saw this place from up top
Spectacular views, incredible
food, outstanding service. Our server Tony was awesome. He and his staff were professional. Lunch is the best time to take in the grand views of the Carmel Highlands and the majestic coastline.
