The Highlands Inn, Park Hyatt, Carmel Reviews

Amazing hotel with heated pool and Jacuzzis. A real treat. The restaurant is absolutely wonderful too.

I came here for my birthday. We got here 2 hours before check-in so we went to the restaurant. The food was fantastic. The clam chowder was better than anything we tried on the wharf in the past. The prices were reasonable. When we got to our room it was very nice. They upgraded us to a king suite. the fireplace was preloaded with the paper and the wood so all we had to do was light a match. That was perfect. My only complaint was the enormous size hot water heater in the closet was set on 100 degrees, barely warm to the touch and when we filled the jacuzzi tub that was big enough for both if us, it turned cold before we could even get in. I called the front desk, no answer. I called housekeeping, no answer. I push 0 on the phone to get an operator and they sent somebody up within 2 minutes. He only turned the water heater up to 125 degrees. Still not hot enough to have a warm bath by the time the tub got full enough. Other than that I would have given this place a five-star.

Beautiful hotel with stupendous viewsbut but front desk staff were rude. Very unfortunate.

Amazing location! I picked it because it was in Hyatt's highest category of hotel and I was looking for a nice weekend getaway. There's a rich, interesting history to this hotel, dating back to when it was built in 1917. It's well kept for its age, and the GM surprised us with a nice bottle of Prosecco for the anniversary we were celebrating. The only downsides were a clogged shower drain that was addressed while we were out for the day, and our 'garden view' room only had one window with only a blackout curtain that I didn't want to leave open because it would leave the entire room in full view of the pedestrian path 5 feet away. But overall, I really enjoyed my stay there.

Excellent location, and what a view. Freidnly staff, great getaway.

Nothing beats the amazing view from the dining room. Staff is super friendly and helpful. The only downside is how hilly the hotel is, makes parking and walking (especially in heels) a little difficult.

The ocean view was great but our room seemed old. It had a mini fridge sitting on the floor partially in front of the sliding glass door and just felt cramped in general. For the price we paid, I expected a lot more. We have traveled to many places and stayed in very nice and so-so nice places. Hyatt Carmel Highlands is just "ok" but the value for the money was very disappointing. Won't be going by back.

The Hyatt Carmel Highlands is a fantastic hotel. Yes, it is very expensive, but you get above and beyond the normal service of most hotels. I've stayed here only once and I wish I could go back more often. The rooms are perched on the cliffs above the Pacific Ocean and provide you with breathtaking views. The property also has hidden fire pits and lounging area, all complete with access to food and drink service. If you get the chance to stay, do it. If not, at least stop in for dinner and drinks. You will not be disappointed!