Jim Dirsa

Review of The Harr Motor Group

I never leave negative reviews but my experience w...

I never leave negative reviews but my experience was so bad I felt obligated to do so for the first time.On 4/4/2018 I bought a 2015 jeep grand Cherokee from HARR. I wanted to add a back up camera so on sat 4/7, as I was getting a sticker, I inquired about getting a back up camera added. I got a price for parts and install but needed a price on having the bezel painted. Service and parts dept said paint dept was closed but service would call me back Monday with a price. I never got a call back Monday 4/9 so I called them and spoke to service dept, after I left a message with no reply earlier that day, and they said they would call me back that day with the price. No call back again. On Tuesday I called the parts manager that gave me the price for parts and install and explained I still received no price for painting bezel. He said they were busy but would get me a price and call back today so I could reschedule the appointment they made for 4/13. Still no call back. Apparently they only care about sales and NOT service. I WILL NEVER BUY A CAR FROM HARR AGAIN! Service after the sale was terrible! If I could give zero stars I would. To boot I found same vehicle with less miles with more options, back up camera and power seats included, for 1800.00 less. My mistake I should have shopped around more before buying this at the "perfect harr price"! Also the oil change sticker read 57000 miles on the window sticker but truck had 61000 miles so I inquired if oil change was done or due. They said " Oh they must have forgot to change the sticker but I will check. Forgot to change the sticker? More like forgot to change the oil! Don't think there were 4000 miles added for "test drives" in less than 3 months. Surprise surprise no call backs a week later. If you want good service after the sale shop around. Not to mention I could get the same camera kit from the same distributor for 70.00 less but was told there would be no warranty if I did. Why can I get the same camera from the same distributor cheaper than a dealership? STRANGE! I will be calling to talk to a manager tomorrow if they can find one. NOT WAITING FOR ANOTHER "CALL BACK"