The Fairmont Orchid Reviews

Nice resort, well kept. I enjoyed my stay here. The rooms were well kept and the staff was always kind. The buffet breakfast was tasty as well.

Staff was so friendly, rooms were clean and large. Two showers in the bathroom was a welcome surprise. The only reason I am not rating 5 stars is because 2 of their restaurants repeatedly served me food that was marked gluten free, I was assured was gluten free but I was so ill for 4 days I know it was not gluten free. There is also very little to do on the resort.

The Fairmont Orchid is a truly beautiful venue. It has a gorgeous private beach and snorkeling cove, and lots of other stuff to do. The dining is amazing, so many delicious options. The Spa Without Walls is probably the most amazing feature of this resort. I can't wait to come back!

Beautiful grounds, tons of fish in the swimming hole

Excellent hotel
Vip

We were here for our honeymoon and absolutely loved it.
Service, location and hotel are amazing.

The Fairmont is a great place to relax. Very attentive staff made the stay quite enjoyable. A stop by the spa is a must. Ronja is an expert at the Lomi Lomi massage. #bestmassageever

It was nice! We only visited the beach cove portion, but what we saw was beautiful!

Absolutely outstanding hotel. Turtles galore on the private beach. Staff is incredibly friendly and informative (shout-out to Jose at the Hale Kai bar who was great company). You really don't even need to leave the place, but you're within an hour or two drive of some unforgettable sites and experiences. Came here for a honeymoon and couldn't imagine a better place to spend it.

Came for dinner at Binchoton and was blown away by the fantastic service! The food is family style but wonderful in flavor. The comprehensive drink menu has something for everyone and the signature cocktails are a must have. I will definitely come here again and tell me friends and coworkers. When you're here, you feel like part of the family.

A beautifully manicured resort with a great pool, great snorkeling beach, and a service-focused atmosphere. Great for kids, too!

This place is great! Service is top notch and onsite restaurants serve great food. The all you can eat sushi paired with all you can drink Sake is delicious and can get out of hand in the best way.

It is great for couples as there is overtones of romance through the resort.

This is not a beach resort so get ready for pool and hammocks both of which are great.

Lastly, there is a shuttle to the shops that runs 24hrs. There is not a lot of night life but good surfing 15 min away by foot.

Beautiful place. Dropped by for dinner at Brown's but may stay there in the future. Impressive style and appears to be well managed. Staff is very friendly.

Beautiful beachfront property, excellent service... let me repeat, EXCELLENT service. Restaurants on the grounds are adequate, but nothing unique. Pool and beach access are great. Comfy Lanai/balcony. Wifi on the slow side.

Beautiful resort,my husband and I had an amazing time.

Very nice hotel overall. But we booked through Costco and the room they have us upon check-in had two dead cockroaches and stains on the wall near the ac and stains on the bottom of bed skirt (and some sort of puddle on the floor just under the bed where the stained bed skirt was). So we brought this to the attention of the manager and had him come to see it. I wondered if we were given this ground floor room because we had booked through Costco (and had a discount for the room). the hotel manager was very sorry and we were given a room on 4th floor with better view ...same size room and very clean. We also noted that the hotel boasted about how eco friendly they were but upon closer inspection we noticed some things that weren't so eco friendly. For example, we didn't see aluminium or glass recycling on property. In fact we watched one woman stop her friend from tossing an aluminium can in the garbage and redirected her to the recycling station about 50 feet away but as they approached they didn't see any option for aluminum cans so they just threw it in the garbage. When we asked a staff person about this she said, "yeah I know. There are some but only in some areas." This was strange to us because it makes sense to have recycling for all items at each place you have garbage cans...especially if you're going to boast about being eco friendly. We saw the whole property but never saw these stations fit plastic and aluminum recycling. Given that we really look for those things but could not find it we suspect that the average person never saw them if they do in fact actually exist on that property. We were also disappointed that the on site restaurant (Browns) used honey from Austria rather than the local honey from Big Island Bees (Hawaiian Apiaries) which we had toured just a few days prior.

A piece of heaven on earth! Elegant and graceful without being ostentatious. We were planning on checking out other luxury properties nearby for our future reference, but we've decided that Fairmont Orchid was our "go-to" place for the future visits to the Big Island. Our whole family has been suffering from the post-vacation blues as Fairmont Orchird spoiled us. Bravo for a job well done!!!

Was only there briefly for an overnight stay, did not get to take in the amenities. Room was gorgeous though.

Nice room garden views are decent but overlook the next set of condo resorts, not much garden to speak of. Staff is very courteous, drinks from the bar are not strong. Casual vibe.

Unique setting surrounded by lava rock fields. Beautiful gardens filled with tropical flowers and decorative waterfalls.

Really good food at BBH. Great service form all employees.

Good rooms, solid service, great spa, beautiful beach, decent restaurants and okay location due to general distance from most neat things on the island.

Really wished there was more included with the resort fee. Take advantage of the water activities since it's included. The pool was alright, but charging to use the floaties and things was lame.

The room was very spacious and had both a bathtub and shower. Room safe included as well. There was a balcony, but it didn't have a good view for my room. The included toiletries were nice as well.

The water pressure was great everywhere EXCEPT the toilet. The flushing in the toilet was very weak and you'd have to flush twice sometimes.

Service was excellent and everyone was nice. The restaurants inside were on the pricier side.

A favorite place for rest and relaxation on the big island.

This hotel was marvelous. Our company sponsored a trip and with a full house we were provided the best customer service .... thanks

The Fairmont hosted an excellent event for North Hawaii hospice Lantern Festival. After the event was over we continue to have excellent service at the bar and especially by the bartender on duty that night, Angell.

Very nice property, albeit a tad expensive. Face it, Hawaii is nothing but expensive. If you want to do all sort of activities while living it up, then this is one of the places you can just throw money at and relax and enjoy. Bonus, it has great food options that you will definitely relish. 5/5!

This is a beautiful property with an amazing staff.

Absolutely beautiful here. Enjoy an amazing view of the sunset while eating the most delicious diner.

A first class resort from top to bottom, everything taken care of, very professional..

A really great place to stay. Clean tidy rooms, very friendly staff and good prices. A joy spending our honeymoon there.

Hotel itself and location perfect . But WiFi is very inconsistent and drops out regularly. Also restaurant staff aren't up to scratch in the mormings

It s a beautiful place. The staff keep the property very clean. The staff is very polite and attentive. You have access to the gym and pool area 24/7, which is awesome. The only negative thing I can say is that my husband and son received a lei upon arrival, but I did not.

Spectacular resort hotel with excellent family friendly pools.

Paradise, even the scenery drive to the resort is beautiful. They did a great job of lining the road through lava rocks. Enjoy free 1 hour snorkeling gears and snorkel at the private beach. (Don't think they actually count the time tho) Watch sea turtle basking warm summer air at night. Breakfast buffet is $35 per person including the omelet station. Be prepared to drive 30 min either direction if you're ready to try food other than at the hotel's. Great place to stay in Big Island.

Great setting, of course, but everything (food, service et al) is very average

Beautiful grounds, mesmerizing sunsets, turtles resting on the beach at night and swimming during the day. A touch pricy, but worth it. Been twice.

I went here for a wedding and it was great. The view, the food, and service was 5 stars

Excellent service and attention to detail. Restaurants on-site has good service but the food itself is lack-luster.

The hotel was wonderful, honu (green sea turtles) bask on their Rock Beach and there is a sand beach a 3minute walk away. The pool was fairly quiet and restful. Food from Browns deli was reasonably priced (for resort prices) and delicious. The hotel gave us over 60% off an upgraded room on the gold floor which was fantastic. Room service was also priced reasonably and the food quality was good. Overall the room cost is higher than many of the surrounding resorts, but the additional costs are sometimes even modest compared to those same resorts.

Large rooms....nice ocean views. Service is good, restaurants on property are good. The beach is on a small lagoon that has excellent snorkeling and lots of green sea turtles (honu) live there. All in all we've had a good experience.

Had to pay for a refrigerator. Room did not have microwave. Had to call the front desk every day for towels plus linen.

Great hotel. Great location on the private beach with turtles. Very good service, nice breakfast, spacious rooms with large bathroom.
Whoever likes it quietly should ask for a room in the direction of the golf course.

It is located on a secluded beach so you can relax quietly. There are areas where you can enjoy snorkeling lightly. It is a little disadvantage that it is attached directly to the golf course. The advantage of being quiet is that it may be a little bit boring and boring.

This hotel is absolutely incredible. The gardens are beautiful and consist of many waterfalls, the hotel has a gorgeous view of the ocean and the sunset, the restaurants are spectacular and the service is amazing. I feel that this hotel goes above and beyond to make sure their guests are comfortable and well taken care of!

Heaven on earth
Location by the beach, send the turtles is unique.
The service is at the 5* level.
Perhaps the restaurants could be better, given the price

Gold floor is the way to go. Gorgeous views, friendly staff.

This place does not disappoint. You WILL enjoy your time here

A wonderful staycation here, we loved the pool and easy access to ocean snorkeling. Great beach lounging too!

It was great. We went to Norios and their service was great. Food was okay. A lot of the sushi that was supposed to be warm or hot came out closer to cold which was disappointing.

The room is very very expensive.
Even for this price, nothing is free on the site.

Beautiful property, fantastic rooms, excellent service. Would definitely come back to stay here again. The beach here wasn't our speed, but a lot of the hotels don't even have beach access and this is so close to Hapuna, which is the best beach on the island.

Absolutely beautiful. Shout out to Carolina, Reservations Manager. Staff is FANTASTIC. Pool perfect, beach beautiful.

Only complaint...very overpriced food. 55.00 for a rib eye steak...just the steak. 11.00 for potato, same for a veggie. That's a bit much, my opinion.

Room CLEAN and I mean clean. Entire property smells heavenly. Everyone has a commitment to excellence. Everyone extraordinarily kind and helpful. So glad we stayed there.

While staying at Maura Lani Resort, I went out for a meal only for one day. The shuttle service allows the two hotels to travel freely. In comparison, I felt that the atmosphere was somewhat higher in this hotel. Moreover, the pool is larger here and it is excellent. It was a pity that the waiter who took charge of our table at the restaurant I used was not very friendly. Although I did not enter the room, I wrote in various ways, but overall it is a hotel that feels equal to Maura Lani Resort. I think that you should stay for the person who has a favorite plan and an accommodation plan.

Excellent service. We had fish and it was well prepared. Try to go before it gets dark to enjoy the view. It was pricey, so check the menu before going.

Attended the Start Gazing on the beach only. Fascinating. Beautiful grounds.

Truly a step above most hotels with a fabulous beach for snorkeling and good restaurants.

Beautiful destination, incredible staff, amazing food and activities. I love being able to practice yoga, paddle board, kayak, snorkel and go on outrigger sunrise adventures. I would recommend staying here!

Expensive as expected, but a beautiful place. Great breakfast buffet

We had an absolutely wonderful time here. The view is amazing. The swim beach is top notch. At night the green turtles come to shore and the Manta Ray's flip their wings out of the water. Highly recommend!

Very beautiful beach n resort. Very friendly staff. I loved stay here.

Over priced for resort. No inexpensive food. Drinks at the poolside are outlandishly expensive.

Truly remarkable hotel. Wish I could have stayed longer.

Fairmont Orchid is a beautiful property with spacious rooms. We ended up with a partial ocean view that had a nice view of the ocean and the Koi pond. Service was excellent, and they made it easy to request maintenance, through text messaging. All the staff, from check in front staff to housekeeping never neglected to greet us. Overall, a great stay!

Perfect from A to Z. Kindness, professionalism etc... OUR STAY WAS SO MAGIC. The place is awesome and you have a little private beach that is awesome for snorkeling. GREAT STAY.

I only stayed for a night. I was with a music group performing at two shows. The rooms were spacious. The front desk was clear with the directions on how to get to the rooms. Within the evening I was gone, the room (bathroom and beds) had been remade. However brief, I enjoyed my stay.

Nice place located in a beautiful beach. We have stayed at the Four Seasons before but I can definitely can come back for a third time to this resort; it seems a bit more relaxing.
The staff helping on the Gold level floor are super friendly... especially Chris!

Great hotel. Fair resort prices. Good enough location for the big island. Bus available to nearby shops.

Fairmont Orchid

Pros:
Staff are lovely and happy to help
Rooms are spacious with beautiful views. Rooms come with bath tub shower and normal shower
Plenty of restaurants nearby

Cons:
I can t explain it but the vibe of this place is dead. It s as though everyone is half asleep. The staff are moping around not as up beat as the Fairmont in Maui, there s no music in the lobby, it was kind of sad. Especially when we arrived,it wasn t anything magical.
The rooms weren t clean at arrival, I found hair all over the floors and in the showers

Beautiful property! Loved the massage by the water, with the crashing waves!

We have stayed there several times and love it. We like the lagoon and the cabana

Double sinks in bathroom, two queen size beds. Enough room for 3-4 ppl. Nice beach and swimming pool. Breakfast buffet is moderate.

Feels like a boutique hotel. Crowded pool, small bay with excellent snorkeling and chance to see honu! Coolest part is the bay at night when they shine a bright light and the magnificent mantas come swimming by.

Be sure to ask for their hospitality rooms to use to freshen up if you have a late flight! Must call front desk by 6 am on the day of check-out to reserve.