The Pinewood Hotel Reviews

25th August I had the best day of my life, I GOT MARRIED. It was incredible. Amazing gathering of brilliant friends and family.

The two wedding planners, Kate and Chloe were fab, helped with everything, everything to the finest detail.
Omar who is head of catering is such a happy chap with a smile that makes you smile back, not only a nice guy but very professional in his job.

Everyone who was involved thank you, thank you so much for making our wedding day so amazingly special.
From Mr and Mrs Stevens.

It's in a nice quiet location with plenty of parking. Don't know what the rooms are like as I went to a conference.

Just like to say a huge thank you to Jaspal Amber who was the duty manager upon our visit. He gave us a lovely table that suited to all our needs. The staff were also all lovely and super helpful.
We had a mix of cream teas, main courses and deserts all of which were all yummy. The fries were the best we've tried and everything tasted fresh. Would come back again in the near future.
Thank you again Jasper Amber and all the team.

The aircon is borderline pitiful in room 26. It was so hot in our room we had to do a bit of D.I.Y by using the chair to hold back the curtains just to be able to get fresh air into the room. Our television had severe inprinted burn marks on the screen which was unfortunate as we couldn't enjoy any films because of it. There were a few other small issues with our experience but I won't go into detail.

Other than that, the staff there were exceptionally amazing and deserve significant praise from management.

Came for a wedding and to meet with kids so stopped for 3 nights.
Booked room in January as it was filling up fast with other wedding guests on the Saturday. We where put god only knows why a disabled room! There was no toilet seat cover a wet room that just flooded the whole of the bathroom requiring towels to mop it up so you could use toilet after a shower. It was dirty and very dated cracked tiles on floor and wall and stank!
The room it self was dark and still no air conditioning but you can't even open windows so we where all sweating in the humid weather, again fans where provided after asking 6 times on Saturday!
The food is good but like the drink to expensive.
The one star is for the staff who where very helpful and went out of the way to help us.
Wedding was lovely
Needless to say we won't be returning.

The food wasn't so good and when I asked for something else the staff seemed annoyed

Friendly staff room was clean and tidy comfortable bed breakfast very good with great variety

I stayed 2 weeks in this hotel.
Questionable cleanliness, fluctuating hot or hot shower temperature throughout the hotel. Really bad wifi (slow and connection cut). Smell of grease throughout the reception and rooms coming from the kitchen. If you are in the annex no smell. Friendly and helpful staff except the night receptionist who is really not friendly.
Nothing around the hotel you are in the woods on one side and at the edge of a national road. Very good breakfast to end on a positive note.

Friendly staff, lovely room and lots of parking. Will definitely stay again.

Beautiful place to hold small party for 100 ppl.
Decor is very nicely done ample car park u have a lovely fountain area with grass & tress to take pictures

Bed was pure heaven,we slept like babies,complete with nappy and dummy......only joking no dummies,staff were attentive and nothing was too much trouble

Nice place, good service, great food. Not really surprising, just you get what you expect.

As we only used a meeting room I did not really get the full feel of the hotel

Food in restaurant was very good. However, I had relatives staying here who where unimpressed with the upkeep and housekeeping in the rooms: on as number of occasions rooms were not made up by the evening and we not completely cleaned when they were eventually done.

Staff very strict you can't even talk in your room.

Bad experience with regards to food hygiene, I'd refrain from going back as we no longer have confidence in this establishment.

Had a lovely break here for a few nights last September/ October we used it as a base as we visited London. Clean, quiet little place, would stay again.

Nice Hotel but Drinks very expensive & Bed Linen not very clean

They put on a great spread at a wake I recently attended. The function room was light, airy & spacious, with multiple doors opening out onto the garden.
The staff were kind & courteous on this sad occasion, even allowing a video film of the deceased loved one to be played on the wall-mounted TV.
Lovely place for a wedding, I should imagine.

There for a work training day. Nice facilities, plenty of free parking. Lovely garden space with games and sports equipment available to use after a very nice lunch. Overall, a very nice location to hold a days training.

Very nice, staff extremely friendly, food excellent but the shower was intermittent hot then cold water but on the hole a pleasant place to stay

This hotel is in such a peaceful and natural place. The air was so clean and refreshing. We loved the rooms as well and the fact that there was so much greenery looking out from our windows. We used this as a stop over place to visit Windsor Castle the next day. The staff was very good and when we needed water to drink, they gave us a jug of cold water with lemon in it.

Staff was very helpful food was good the place was nice and clean. Will recommend

On arrival the car park was like a muddy swamp, the bathroom in my room had 2 lumps of mud on the floor and really needed cleaning. A corporate event the next day was badly catered. Worst of all I left an item in my room, my fault admittedly. Having called less than 24 hours later I was told nothing was found, in further phone calls I have been shouted at and found the staff very rude. I have since been told the cleaners "would never lie", "perhaps I never really left them" and if I don't like it to "call the police". The fact is I did leave it in the room, yet the cleaner says nothing was there.... Must have vanished by magic! The hotel is now blacklisted by my company and our events company.

Surprisingly nice hotel. Clean and well kept. Wifi was superb throughout.
Through only niggle was the parking area was a bit small, but it is set in some lovely grounds

Enjoyed my one night stay. Friendly stuff and beautiful local hotel. It's great for any occasion you may fancy doing.

It's not what I expected we payed for a executive room but it looked more like a normal room i suppose because they put a little box on shoe polish into the room that's why they call it a executive room plus their was no USB sockets

All looks good initially, but many of the fixtures & fittings are somewhat tacky when you look a little closer. Staff appear to lack organisation and training.

Stop here every time we fly out oh Heathrow good nights sleep before and after our flights

Minor issue with our family room to begin with but the staff were great in rectifying, they are very friendly and helpful. Decent rooms, could do with slight DIY alterations. Lovely food in the restaurant (especially the thai and lamb mains)

Lovely hotel, kept up to date. Particularly worth mentioning the staff who are exceptionally friendly and helpful. Josh on reception was great.

Stayed a couple of nights and attended for a wedding and likewise the wedding excellent.

Ok room size, friendly staff but best was half made when I arrived and I had no duvet cover which let the experience done. Decent location and hot breakfast

Lovely friendly place. Good sized room. Great breakfast cooked fresh.

Nice place to rest. I've been there a week for training near at seer green. The breakfast was perfect. Pizza is so good also.

For the price, you can get better elsewhere. It is old and dated. The bathroom was abysmal with the mold. I was really disappointed. Definitely won't book in again.

Booked in to find a wedding reception with a very loud band playing right underneath my room, the receptionist was helpful and did charge the room but it was still noisy until about 1.00 am.
They did change me back to the original room the following night. Breakfast was very average, but two evening meals were fine.
Needs a refurb as parts look a bit tatty. Would I stay here again? Probably not.

Only went there to visit someone in the main area, so cannot give a description of rooms.
The decor is really good. A good country hotel feeling. Not too far from main areas and the motorway.
Remember you cannot go around walking to nearby areas, you would need a car

Sadly i cannot give 5 stars the staff and restaurant were great.But sadly the room had a few areas that need attention see photos.I hope this constructive observations helps

WiFi didn't work, lift didn't work thought room would have been nicer as paid for the most expensive option

Attended function, location easy to find, car park partially unsurfaced, so can be muddy. Function room was spacious, toilets are unique..

Quiet, friendly hotel with great restaurant. Only drawback being one needs transport to get around.

On check in we were informed that breakfast would be latest half 10 we came to breakfast at 10 to then be informed by another member of staff that it was latest 9:30 and that was that, so with 2 children and a 3 hour journey ahead they More

Amazing place, fantastic staff. Great place to stay

Lovely hotel, really friendly staff, breakfast was good and a later check out than most places we stay. Nice to feel like you're in the middle of nowhere even though you are close to everything you would need :)

As mother of the Groom I would like to thank all the staff who were very professional at his wedding on Saturday. Coordinator was helpful throughout the planning and everything was in place on the day, serving staff were excellent, all our guests were equally impressed, did not hear a bad comment from anyone. Food was great. I had a lot of my family stay overnight at the hotel and they all found the rooms comfortable and those that stayed said the breakfast was excellent. Thank you all so much.

Had a good night New year's eve but bar was under staffed for the occasion

Nice venue with starlit marquee, price of drinks absoulutly rediculos (loose one *) food and entertainment good value for money, however very poor range of choice (one option carnivores and one option vegetarians loose one *) would I go again only if more food options and realistic drinks prices and will check before we book again. A good night out letdown by limited oversite on menu choice and need to maximise drinks profit to the detriment of all else.

okay venue, food was good, bar service was slow, cwnt handle bigger events,

Staff were nice, rooms nice, food took ages and was cold when arrived.

Service was good. Not the cleanest hotel I have visited. Location only accessible by car.

Stayed here on a Travel Zoo deal, dinner and breakfast were included. First impressions: thank goodness we didn t pay full price as the hotel is a little tired, especially the bedrooms and located next to main road which has lots of fast traffic. Our room smelt terrible so we kept the window open to help relieve this. Dinner was very good, surprisingly good but staff very young and they kept forgetting things. The poor manager had to take up the slack and tried to compensate. We were offered free wine in the end to soften the experience. Breakfast was good too although the bacon was cooked folded up, a strange method which left the inside rather flabby and undesirable. Other than that small detail breakfast was fine. Overall I d say don t expect too much from the decor but do try the restaurant as it s rather good.

My hushand and I celebrated at the pinewood hotel to celebrate our 30th anniversary, we hired dave Tee to do the music recommended by the hotel who did a great job, everybody was on the dance floor He does a great package with Photos which are great ,dress up props ect.
We also used Kevin to do the flowers and for chair covers also recommended again by the hotel , He also did a great job flowers were perfect.
The pinewood has a lovely function room, staff were helpful
Rooms comfortable and clean Breakfast was good
night was enjoyed by all would use again .

I've stayed here before, but never have I felt like I was staying in a 1 star hostel! The phone in the room didn't work (not a major issue, no it isn't), when I came back down to reception to report it, the receptionist already knew, so, why wasn't I informed at checking? Then I discovered there was only one light working in the bathroom, over the bath! The bathroom extractor didn't work, the toilet didn't work and the bed was so bad I'm now sat in my office in agony.

We are a family who hold lots of parties. Lovely place. Staff great. Bar prices extortionate, only down point.

Very good value. Plenty of food. 2 glasses of Prosecco..Lovely helpful staff and the Hotel is clean with beautiful grounds.

Nice view and outside space. I came here for a wedding. Food was good.

Unfortunately my experience with Pinewood Hotel was not nice. I stayed 3 nights during the period, when outside temperature was +30...+35 degrees. The Hotel claims air conditioned rooms, but the air conditioning was broken in both buildings, including conference rooms. It was so hot in the room that it was impossible to sleep, even though I have got a fan. I was also not impressed by the food from the brasserie. It was OK, but not more than that. Maximum ** rating.

Great hotel. Comfortable. The food is also very nice! Staff are very friendly.

When we arrived the receptionist was very helpful, however we were told that the phone lines didn't work so if we wanted room service we would have to either go to the deal or use our mobiles. The room was spacious but the air con was broken and we were given a fan. However the room was so hot and stuffy that we couldn't get a good night's sleep as the fan was really noisy. The breakfast was good but the grounds could do with a little tlc.

Convenient situation, lovely helpful staff, good room and reasonable price.

In need of updating. Helpful staff, but hotel itself is a bit shabby.

Booked a New Years package with Pinewood Hotel which included a room (which was complementary upgraded to my surprise) the evening ticket included an amazing 4 course meal, DJ with dancefloor and breakfast in the morning. There was an additional drinks vouchers deal which was value for money. Brilliant night and would recommend for anyone looking for a great night next year!

Food was amazing. The service was even better and the rooms where very clean. The only problem was that I was woken up at 10pm by a very loud noise that sounded like someone slamming the heavy doors next to our room and again at 6am by the same noise and couldn't go back to sleep.

If you would like a quiet lunch experience with your loved one then this is the place as likely to be quiet and surrounded by idyllic gardens for a walk in between courses. The customer service was great and attentive and food was top considering the price point. Cost 45 for two course for 2 adults including a drink each. Plenty of ample parking to boot.Thank you for reading my review and please like if you found it helpful!

Didn't tell us before checking in that they had no hot water. I get things go wrong but definitely should have told us before we paid ect

Had my Christmas party here food was cold and the following morning the breakfast was awful sausage raw in the middle ,beans and mushrooms cold and waitress was miserable. On arriving to the restaurant there was gentleman who maybe the manager swearing and being aggressive to the receptionist unacceptable

Delicious dinner in the restaurant. Great fresh cooked to order breakfast plus buffet. Comfortable room. Helpful staff. Wifi a bit iffy.

Air conditioning was not working during one of the hottest evenings of the year. Service was well intentioned. Room was nice.

A beautiful wedding venues with helpful staff *****

My company, in conjunction with a major plc, have used the Pinewood Hotel for at least 3 meetings to date and found it to be extremely good both in terms of the friendly staff, food, setting and facilities. I will certainly be using the Pinewood again. I have not used the accommodation so cannot comment on that aspect other than I do note the rates seem fair and what it does have is very good access to the M25 and M40 in that part of London.

Nice reasonably clean hotel. Do book a table for dinner to avoid a very long wait even if only half full!! Wifi in rooms pretty weak, but the rooms where nice and big.

TERRIBLE EXPERIENCE
CAUTION - NEVER STAY HERE
TOTAL INVASION OF PRIVACY
RUDE IGNORANT RACIST COUPLE OWN THE PLACE
THEY WERE SNEAKING AROUND THE ROOM WHEN WE WERENT AT THE RESORT WE SAW THEM