The Douglas Hotel Arran Ltd Reviews

Stayed at the Douglas 3 times now and it's always a great stay, the staff are always very helpful and the food/drinks selcction is great - especially with that sea view from the bar!

Not cheap, possibly overpriced but it is nice and rooms were excellent

Great place to eat in a relaxed atmosphere. Staff are lively and it's dog friendly. Lovely decor too.

Didn't stay in the hotel, but we had bar meals at The Douglas on three evenings. Good quality food and very tasty. Fairly rapid service.

Fantastic boutique hotel in a great location. Friendly staff and a great breakfast.

Quality hotel in lovely sourroundings near to Brodick Pier. Excellent food and great choice of drinks. A wee bit pricey but dont let that put you off.

Lovely meal after walking the Glen Rosa trail with a couple of beers too. Great fast service and our dog was welcome in the bar area. Brill!

Very good place for bar lunch. Weather permitting you can eat outside on the deck with wonderful view of Arran mountains. Be warned that popularity may mean customers have to wait a few minutes for your meal. Quality of food is very good with much use made of local produce.

We found the Douglas to be exceptional in every way. Attention to detail carried over from the superb meals to the well appointed rooms to the friendly staff. We could not have asked for a more comfortable satiating stay.

Poor hospitality! Incompetent staff with the wrong attitude towards service. Absolute lack of courtesy and respect to the customer. Empty brasserie but they could not serve dinner! We have not spent anymore time or money at this establishment. Not recommended!

Very good food, also in the bistro. Draft beer. Large selection of whiskey, of course also from the Arran Distillery. Cocktails, wine.
Very friendly staff. It is possible to sit outside.

Lovely food, relaxed but smart atmosphere. Live music afterwards. Really enjoyed the Arran twist on the Espresso Martini.

The actual on ground staff are lovely and professional a pleasure to be looked after by them. The management a little greedy. I recently brought guests to Brodick for my wedding. We put up many of our guests in the Douglas and from that came meals and bar tabs. I originally approached the Douglas six months before (in January 2019) to see if we could get a wedding party reduction, they refused. We still took many rooms in the Douglas (around 9 I think) as it was convenient to the ferry terminal and some of our guests did not come to Arran with a car. Some of our party (3 rooms) had to leave early due to impending ferry cancellations, initially told we would get a credit for unused time, then subsequently told no credits were available as the rooms were either booked on Expedia or the parties checked out too late. Interestingly .. we heard while passing reception that once our guests had checked out the rooms were made available for new bookings.. We took around 9 rooms that weekend and as I said before had meals and bar tabs. The hotel, to celebrate our marriage, posted a small card with a duck on it in our room congratulating us. Ground staff 5*; management 2/3*

Traditional bar with views over the water, decently priced meals

Staff not overly friendly. The food was unfortunately very predictable ( large blackboard, lots of choices, in my opinion normally means reduced quality and the food becomes just another deliverable) never the less it was hot and filled a hungry, empty stomach. It just doesn't sit well once eaten. Large crowds may not have helped with regards to the staff friendliness, but perhaps I am looking to deep!

Lovely staff, rooms and location. Kids were welcome despite it definitely not being a kid focused hotel like Auchrannie. Breakfast was lovely, good bar food (didn't eat in the restaurant) and where decided to go back later this month it was so relaxing.

Friendly staff and excellent service. Brilliant food and staff were very good with kids

Very nice hotel with great atmosphere, located next to the ferry port. Includes restaurant and pub, these were however, a bit crowded.

Good meal, big deal made of Covid. No mussels despite key feature of menu.

Fantastic Hotel with a perfect location close to the ferry port. The meal we had in the restaurant was excellent!

Lovely setting over looking Brodick Bay, extensive menu and dog friendly, we'll be back.

High standard of decor, food and drinks selection. Genuine, friendly and helpful staff. Let me use their phone after I drowned mine.

Love this hotel myself and my partner have used the Douglas the past few years when visiting Arran. Nice rooms and food would definitely recommend staying here.

excellent selection of food and drink in a lovely location

Fabulous hotel high standard rooms and restaurant, great location friendly efficient staff

Only had a drink in the bar. Lovely views of Brodick Bay.

I would stay here any time I am on the island, which I hope is often. Very nice decor and great restaurant and bar

Niche hotel, understated elegance and calming decor. Ideal for couples. Food is excellent. Service is good. The welcome is warm. A short walk to the ferry terminal. Recommended and I hope to visit again in the future.

Great food and drinks. Lovely service. Ideal for families, and great that the bar area is dog friendly.

It looks like a reasonable hotel and is certainly a decent bar with food. We didn't try the dedicated restaurant. The bar menu was varied but, like most of the island, a little over-priced

Excellant accomadation and dinning are from allacarte to bar meals 10

Worse hotel ever food discussing staff rude avoided at all cost

We had dinner in the Bistro. Good variety on the menu. Thoroughly enjoyed it.

I wish I stayed longer at this hotel. It's great if you have kids.

Spacious, clean rooms, quiet (we stayed towards the back). Nice breakfast and good dinner. Efficient service.

Lovely hotel, friendly staff, great rooms and a brilliant location..

I have attended my best friends wedding and veeb a bridesmaid, service and food the lot are amazing great preformance on night one from memeber of staff. overall amazing service

Great, spacious room and nice breakfast - for a really good price.

Room was beautiful everything you could need. Food was amazing and the staff were so nice, made you feel at home. Can't wait to return.

I couldn't fault our stay at this lovely hotel. The room, food and customer service were all lovely. I would highly recommend a stay.

Nice cocktails, enjoyed the Rock Rosa gin and tonic!

Really smart bar/hotel/restaurant in an excellent location.

Beautiful setting with a gorgeous dining room but the food was just ok, the menu read better than it tasted. Great spot for a drink though.

We stopped for a meal before we caught the ferry back to the mainland
My wife ordered salmon and I had medium sized mussels
My wife's meal was very nice and the service and restaurant were very nice.
Unfortunately my mussels were off
I was gagging after eating the 5th one
I then investigated and found 7 closed ones and a couple of mushy ones
I raised it with the waiter who was a lovely chap and very apologetic
He offered to replace them but I had been put off and felt sick!

Nice plate of salmon with lovely draft beer but the service wasn t at same level as the rest of most places here....shame!

Really nice place, atmosphere very relaxed, staff helpful, lots of good drinks available at the bar

Beautiful hotel, went in for a dinner. We had our dog with us so went to the bar, where they serve food. Staff very friendly (to people and dogs alike). Bar had a jar full of doggy biscuits for free. Food very good, will come back next time we're in Arran again.

Great wee place, staff friendly and good selection tons of beers/ whiskeys. Looks like it's not long been done up. Impressive menu selection, didn't stay over this time but considering for the summer.

Went to the bar for meals twice during our short stay on Arran. Fantastic service and great food. Efficient service too.

Cracking view of the bay and goatfell from the terrace. If you're waiting for the ferry you'll have a good view of it coming in so you'll have plenty of time to leg it over.

Nice, friendly staff. Plenty of seating outside to enjoy the views on a sunny day.

Really solid choice when you're overnighting on the Isle of Arran. We loved how close they are to the ferry and how delicious the food was. Perhaps the only thing we would have loved to see more of, was parking! It got a bit crowded and we had to park, with the hotel's permission, in the handicap spot.

Lovely views of Brodick and the coast and pleasant interior

Popped in for lunch, Quality food and service, recommended.

Had a great overnight stay for a last minute night on Arran. Great staff, nice breakfast

Bit on the pricey side but a great place to sit and watch the ferry come in with a drink.

Just took part in the Douglas Dook, a hundred odd other lunatics gather at the Douglas, sign indemnity forms that you might die and if so, it's your own fault for being a maniac, then strip down to our trunks and dive in the sea! What an awesome start to the New Year! Couldn't recommend it enough!

Nice place for a pint after a day in the hills. Food looked and smelt amazing but didn't get a chance to try.

Drinks are reasonably priced, as is the food. Food was very very tasty, however main course portions were more like a large starter. Regrettably disappointing

Very good covid hygiene, pleasant surroundings, good service and food

Great service, even offered up extra space when it was busy

Visited there are stranded because ferry cancelled. Staff were run off their feet but worked quickly and tirelessly to help an influx of customer. Had a lovely curry for dinner. Would highly recommend.

Lovely hotel with amazing views. Nice food but expensive. What you expect on an Island.

Staff very pleasant, no food taken maybe next time.

Amazing food and a very convenient location. Decor is beautiful, staff are lovely. Nitpicky but shower pressure was weak and quite a strong price.

The hotel is directly across from the ferry terminal in Brodick so no need for a car. Remember to book the bistro for dinner add it gets busy quick. We stayed in the room at the top of the hotel with the balcony. It was a lovely big room and huge bathroom. We had a great stay. The staff are so friendly and attentive. There was live music in the bar and a quiet residents lounge will be recommending it to everyone going to Arran.

Fine. Had drinks while waiting for ferry, possibly a little overpriced, but to be expected in prine location. Very clean public toilets.

Beautifully restored and upgraded iconic Arran hotel.Coffee great.

The Douglas bistro is a pet friendly bar/restaurant.
There are big tables and comfortable seats with a low warm lighting.
We ordered the shared camembert to start. This was roasted perfectly and the cheese itself was good however was slightly salty but went well with the cranberry chutney.
We then proceeded to order the trio of Salmon and the halloumi fries. The trio of salmon came with a refreshing citrus mayo and crispy caper sauce. The salmon was by far the tastiest of all the things we had ordered.
The halloumi fries arrived sprinkled with pine nuts and ginger dressing which set off the against the halloumi cheese.
Lastly the chicken burger of the day. Lemon grass, thyme and honey with a side of sea salt chips. This portion was not the biggest and the brioche bun was a little crisp, however the chicken was perfectly seasoned and was seared to lock in the flavours but still juicy and tender in the inside.