Rich Lambert

Review of The Douglas Hotel Arran Ltd

The actual on ground staff are lovely and professi...

The actual on ground staff are lovely and professional a pleasure to be looked after by them. The management a little greedy. I recently brought guests to Brodick for my wedding. We put up many of our guests in the Douglas and from that came meals and bar tabs. I originally approached the Douglas six months before (in January 2019) to see if we could get a wedding party reduction, they refused. We still took many rooms in the Douglas (around 9 I think) as it was convenient to the ferry terminal and some of our guests did not come to Arran with a car. Some of our party (3 rooms) had to leave early due to impending ferry cancellations, initially told we would get a credit for unused time, then subsequently told no credits were available as the rooms were either booked on Expedia or the parties checked out too late. Interestingly .. we heard while passing reception that once our guests had checked out the rooms were made available for new bookings.. We took around 9 rooms that weekend and as I said before had meals and bar tabs. The hotel, to celebrate our marriage, posted a small card with a duck on it in our room congratulating us. Ground staff 5*; management 2/3*