After my accident, they took charge of my claim from start to finish. Impeccable service from both Belair Direct and the body shop ProColor from Victoriaville. Congratulations to the whole team
Excellent service, fast, clear information and very friendly agent
Although I called 5 minutes before closing time, the person took the time to answer my questions, make the requested changes to my file and left me a phone message the next day (at my request) for complete the requested information.
I did not like the application very much, which is problematic even with a powerful phone.
courteous and professional officer, very advantageous price compared several other insurers. I recommend for a quote !!
Despite some concerns of youth belairdirect always offered me impeccable service with a price that I have not yet beaten with other thanks belair
He had charged me the wrong amount. I called and corrected the situation without any problem. I received a very good service and they listened to my needs. It gives me the taste to renew next year with them.
Learn from an insurance broker (M.J-f Lapointe) 4 months after our auto + home insurance subscription that our contract has been terminated because of my legal record of more than 5 years. My wife had already declared everything. VERY ordinary, why not have done your checks before granting us the insurance? Are insurance brokers not all in their business like the one we talked about? Does it often happen that you give this kind of experience to your customers?
very good service i will be recommending direct belair
Polite, empathetic and very human agent. Very good offer! :) Thank you
check the police who forgive the pay and actually pay more than all
They have unparalleled customer service. I love this company!
I called for a home quote and received very poor service. The insurance product I needed was not available and the insurance agent replied very sharply that I would not find this product with any other company. She was very stupid, and gave me bad information. I do not recommend. I found my ideal coverage with 2 other insurance companies.
Bad customer experience, I was nevertheless not responsible for the car accident, let alone the treatment received. Conflicting situation between an auto parts breaker, by '' it seems you '' .. an error of the garage employee. The latter would have made a mistake in his assessment, and a co-operative insurer to satisfy me fully, as a customer. The insurer refused to change the bumpy hood of my car, while the garage appraiser mandated by my insurer had confirmed to me to have to change my hood by a new one. Result: I felt disrespected, caught in the discordant history, conflict between the decisions of the two instances, additional delays, misunderstandings, it was for me very unpleasant to live.
appeal for a change of address and verification of an unfounded increase. Conclusion 2nd augustation well ben jpense that we will ensure
Very understanding people. And understanding I recommend them to you
Quick and courteous call. Excellent competitive price
Terrible service the 24 hour emergency line does not exist. Multiple rooms that were not booked properly car rental not booked. Worst service i have ever had. Our company will be moving away from using direct travel
Very disappointed with the after sales service. Problems with automeritis. Last week: Telephone call: "The specialist is busy: call back tomorrow". Reminder: Unable to reach him. Monday: Reminder: leave your phone number, it will call you back. No news. Tuesday: Reminder: he will call you back and Wednesday, no news yet. Conclusion ???
I had an accident during the first week of construction and outside the province as well. Everything was settled quickly. I had a rental car for the rest of my trip and back to Quebec. They reimbursed all my invoices related to the accident (car bench, taxis, etc.) without asking any questions. Super good service with all the agents I spoke to!
In my humble opinion, belairdirect is a company that offers homeowners and renters of vehicles, quality insurance services at affordable prices unbeatable.
in addition to excellent prices, advisors are always courteous, knowledgeable and quick.
remarkable work and special attention of all employees following a big disaster. I recommend the company to all
very happy with the service and their very competent advisers. A big thank you.
Very good service, with the regulatory precautions of the Covid-19, its excellent food and especially its delicious cappuccino !!
had the insurance for 1 year, 1 way ,20 year old car, no accidents no nothing, they raise the price 15% for no reason, i call to ask them what's wrong, they tell me some bs about how new cars are bla bla bla, i cancelled the contract immediately!
Full service for residential but limited for commercial customers.
After having been insured for home and auto for 4 months, I received a call telling me that I will no longer be insured because of my spouse's legal record when the auto insurance is only in my name. I would have preferred to have it told me at the time of subscription. Especially since I had already given them the necessary information. Very disapointed
Difficult communication with the employee. long time to communicate despite it was 3h am.
No complaints. Fast, courteous and straightforward. Thank you Belairdirect!
Great car insurance with fair price and quick services on the phone. You actually don't need anything more than that from a car insurance. I'm a person who take good care of its car so I need an insurance that rewards good driver and even if I'm a new driver it already stat to pay off.
Prompt and courteous service, excellent complaints procedure.
It's very helpful app I can control my driving way and I can save some money with it
I believe that this company has understood that if you want to keep your customers, it is necessary that when a claim is made, that it is settled quickly. I am very satisfied and happy. Thank you to all of your team.
Last year with you !!! My trailer, the 2 motorcycles, the 4 wheels, cars and trade !!! Yesterday again I had a refusal from you to insure my house because I have 2 American Bullys of 3 years old with all their obedience courses, non-aggressiveness paper up to date, neck closed on all sides NEVER had a claim, No criminal record , A1 credit and yet you refused me again and again for my home so for my part my dogs are part of my family and if we are too irresponsible given the breed of my dogs you do not deserve ALL my other things to be insured with you !!! So go to MultiRisque from January !!! It's been 3 years since I paid $ 2300 per year for my home and I just halved by accepting my 2 BULLYS
Excellent service, efficient and quality. Competitive price.
Wonderful service and great rates. I think peoples should consider Beldirect.
Apparently, my car accident and the fact that my car stopping working after the accident is a ''coincidence'' and not covered.
As I wanted to check the costs of competitors in auto insurance and BETTER. THANK YOU! and especially BRAVO! You make me HAPPY ... Recently, you offered to reduce the monthly premium for my auto insurance, because of the "PANDEMIC" I filled out the form easily and you reduced my premium. I can tell you that other insurers have not done so. BIG THANKS!
Their agents who are trying to build an insurance offer that suits our need are doing this job conciously roofing with the thought that our time is worth the money, so make it easier to complete the interview.
Courteous, fast and efficient advisor. I recommend direct belair
Good price and very good service from Levistky agent thanks!
Complaint made recently, very respectful, courteous and professional and quick on the phone. Having also used the chat service, the professionalism is the same. The call returns were made as promised and all the checks so that the repair of my vehicle was done without a hitch and close to my home. A big + in my opinion, the repair carried out is guaranteed for life as long as I remain the owner of the vehicle :)! I did not have to pay a deductible since the damage was due to a hit and run!
Please contact me because I need help to put a program on my cel and I am not able because I am asked a password for my Belair account and I do not think I have one!
Excellent service, courteous and respectful. Great service.
Very satisfied with the services received for more than 10 years ... on complaint or other.
I needed to urgently provide an apartment for the next day and I found in Belairdirect a person really listening. The case was concluded in a few minutes. I am very satisfied.
I am very satisfied with the speed of settlement obtained during the loss of my temporary shelter (Shelter canvas garage).
I have been a loyal client of Belair Direct for almost 20 years but am now shopping for another provider due to the insane way they approach their car insurance. I am 50 years old and recently moved from Longueil to Sutton in the country and have the same 4 door sedan Subaru (with a 100% clean drivers record my entire life) BUT my insurance with them went up from $75 to $110 per month when I changed address and when I asked for an explanation they said it was because "we charge more if you don't live in the same address for a long time". I had lived in my Longueil address for over 20 years and this is my only move out of the suburbs and into the country. Makes no sense and other providers have offered lower rate (not introductory either). Try different car insurance providers and don't go with these Belaire guys because they make no sense what so ever!
Very good competitive prices and courtesy from agents
Excellent service. Web chat. All my questions were answered quickly, and it allowed me to keep doing my things at home at the same time. Courteous, personalized service.
Very happy with the service I received, it is a person with humanity in his voice who answered me.
