The Castle Inn Hotel Reviews

Love this Hotel, great staff. Good clean rooms and great views

Great overnight stay, food was first class and leisure facilities are good. Great location near Bassenthwaite lake, cant wait to go back again

Reception greetings 5/5 Hiccup room on cleanliness 1/5 Upgraded 5/5 Breakfast perfect inc vegetarian 5/5 Nicky breakfast service exceptional her warmth to guests particular young families deserving employee of the year award. Would return with my own family next time. Thank you.

we had a great stay in the hotel,all staff were very helpful and breakfast was really good with plenty of choice,we had a great big family room wich was ideal with 2 kids,i would definitely stay here again,we didnt eat in the hotel but all the food looked good,we will book again....thankyou

Great experience and excellent food and service.

Room could have been better with a safe to secure belongings.

But overall, excellent stay.

We attended for a family meal for an anniversary. We do this every year. We booked a table for 12, staff were friendly and helpful. We all had a variety of the Sunday lunch menu. I wasn't keen on my chicken as it said it had chrizo but it didn't seem too. Food was fine for the price. We used the leisure facilities too which are nice. Big shame the hot tub doesn't work though! Would go back.

The service was excellent, room exceptionally comfortable and facilities great. We are a family of 2 adults, a 2 year old and a 1 year old, and the staff couldn't do enough to be of assistance to us. We dined at the informal bar in the evening and the food was of a very high standard; my husband would particularly recommend the fajita sizzlers, and I had the cod which was delicious. Our older daughter had the sausages which were actually a little too high quality for a youngsters palate (a little on the peppery side for her!). The only let down was the breakfast in the morning. For the full cooked I anticipated the same quality sausages from the night before, however sadly the one on the breakfast plate was of the cheap meat-paste variety, and not at all good. The portion size was meagre, bacon tasteless, and my husband's Eggs Benedict seemed to be topped with a bland beurre blanc rather than a zesty Hollandaise. This four star hotel was definitely let down by it's parting meal, and on reflection we are unlikely to return.

Nice hotel with good sized bedroom and bathroom. Lovely gardens with plenty of places to sit out. We enjoyed the food in both the restaurant and bar. Helpful and friendly staff. Sound proofing between rooms could be better.

Room and food were very good but general service could have been a little more professional. Main issue was the loud buzz on the room at night that didn't stop until 8am and ruined any sleep likely to be had. When I reported this there was little interest or ownership and the problem passed to the shift manager and then the maintenance manager. Poor poor service.

First I must say that Rachel was great. What a sweetheart. Unfortunately that was the only part of my brief stay I enjoyed. The internet was down my whole stay, which for an international traveler that isn't good. Second my room was outdated and left much to be desired. My door lock managed to stop unlocking and subsequently locked me out. 4 room keys, 3 staff and about 30+ minutes I was let back in. Breakfast was disappointing with runny eggs. Gym was good. Definitely upsetting that my only night in this beautiful countryside was spent at this contrastingly present hotel.

Beautiful hotel with lovely staff. Make you feel very welcome. Would recommend to other

Excellent facilities, stunning location and exceptional staff. A perfect stay.

The hotel is situated in stunning scenery and very easy to get too. Just a few miles of the a590. Service is good at the hotel, although a little expensive.the rooms were nice but the beds I found uncomfortable. Rubber bath and shower mats really need to be considered by the owners, two people from our party nearly hurt Thier selves from slipping in the shower. But over all I had an enjoyable stay. Would stay again...

Having stayed here a few years back and had a great time we chose to stop off here for lunch when passing through the area. Unfortunately the service was appalling! We stood at the bar for at least 5 minutes with the staff wandering in and out before being served and eventually ordered 2 sandwiches. Over 40 minutes later (there was 1 other table) we were served the sandwiches with 1 portion of chips and had to wait a further 15 minutes for more chips. Needless to say we were less than impressed, half the chips were raw and the sandwiches weren't great either wouldn't waste your time going here for lunch sadly disappointed

Nice location, friendly staff, lovely food, great atmosphere

The menu looked looked good but food was mediocre and over priced. All table service and the waiting staff were excellent.

Went for afternoon tea. Bread was a little stale otherwise all lovely.

Had room deep cleaned as per my earlier request. Nice breakfast and leisure facilities for my self and the family to enjoy.

Not worth the money. Staff need a lesson in customer services too

Really enjoyed my visit to this hotel. The room was of a good size and very clean. Facilities we're modern for the most part and we'll maintained. The services offered by the hotel are of a very good standard. There is a swimming pool, More

Lovelly place, with fantastic staff the food was really nice and the Gin was pretty good aswell

Very disappointed not what we expected for the price very arrogant manager

Just home from a fantastic 3night stay the hotel was beautiful staff were amazing we'll definatley be coming back

Great staff. Friendly atmosphere. Nothing to much trouble. Good location. Food is also first class. Pool and spa are a bonus as well. Very well looked after very clean and tidy. We had the four poster room which was bigger than our downstairs at home!!
Upgraded by the very friendly and professional reception guy, he is a credit to the hotel !! Nowadays customer service has to be good to gain repeat business which is essential in this very competitive market. Highly recommend the Castle Inn Hotel. We will most certainly return in the future. Well done!

Had a look at menu. Not impressed. Decided to give it a miss. The atmosphere lacked character

Stopped for a quick drink on a hot day. Left very much poorer

Good food, large comfortable rooms, limited real ales in the bar, just one when we stayed there April 2018. Friendly efficient staff. Photo shows view from hotel.

Nice hotel good room and breakfast if a bit pricey. Bar area a bit life less! The Gin distillery and the Sun Inn nearby are both good for food!

A very nice, cosy and friendly place with great customer service, excellent bar, good foods and rooms to stay over...

Popped in for lunch, really good food. Service quite slow but apart from that it was grand.

Beautiful hotel which was immaculately clean, only interacted with two staff members but they were very pleasant, tea, coffee and water available throughout the conference, food good. Already planning to return for afternoon tea.

The third Best Western we stayed at this week which was the most expensive but least impressive. Room was tired and not overly impressed by breakfast.

Stayed here a few years ago. Nice hotel in a great location. Poor internet speeds however but who cares about the internet when in the lakes

It was the best room I have ever stayed in. The staff were friendly and helpful. The food was good

Very bad service. Inconsistent with the servings waiting times between starters and mains was unacceptable and not good value for money. Needs updating to keep up with competitors.

The hotel and its staff are great. The cooked breakfast let it down. Also the crockery is overdue for a revamp. The hotel is a short distance from Keswick but in a beautiful place. I would stay again but bed only

Beautiful scenic hotel quiet friendly professional staff food delicious definatelywould go back

Location was beautiful, staff helpful and attentive, parking good, just a bit warm in the main room!

Single quilt is too small. The cover drapes down the side of the bed. But the quilt doesn't. Big hotel, food ok

Awful stay, old and run down, musty smell throughout the hotel. Very uncomfortable bed. Room was infested with flies and the odd wasp. Beer tasted like the pipes hadn't been cleaned for 6 months, Terrible food. Staff were pleasant. Book in the pheasant down the road, more expensive but lovely place, nice food, lovely beer and atmosphere

The restaurant staff were a bit slow and didn't actually come to our table we had to come to them despite them seeing and seating us. The burgers were very tasty and a good portion but was very pricey considering it was a burger in a hotel restaurant. Food quality was good but price and service could be better

Hotel did not give full details that they were of limited use or no use of service provided poor advice and service most important heating in room didn t work no bar service etc would not recommend to say again

Great afternoon tea, with use of leisure facilities, a bonus.

Nice enough if a bit off the beaten track. Leisure okay but needs a bit of work done which is due soon.

Room was on first impressions nice on leaving my wife stripped the bed and the mattress protector was covered in stains and heavily covered in black mould, this was reported to reception and the receptionist said send in a email with pics and a report. I did and have not yet received any feedback. I have phoned several times to speak to a manager and reception are making excuses for him. I have several photos of the mattress protector and will share if anyone wants to look.
On the down side, my wife has COPD and the mold as infected her breathing and as now been prescribed steroids and antibiotics
OVERALL EXPERIENCE I WILL NOT BE RETURNING

Great food, great facilities. Needs some maintenance work done though

Rooms tired and well worn. Food in restaurant very poor . Staff in uninterested. The whole hotel in need if complete refurbishment.

Delightful hotel situated 7 miles out of Keswick. Garden gorgeous, hotel well looked after. Breakfast was delicious although service was a tad slow at times. Evening meals were good but hot food is only served from 6;30 onwards although sandwiches are available throughout the day. Lovely part of the country. We stayed on the hottest day on record and the fan did not cut it. No air conditioning and the hot water sometimes ran cool when taking a shower. We had a marvellous break.

Nice hotel breakfast was fantastic as we're the waiting staff the room are a little outdated good location for the lakes

Great little find. Good food. Nice and clean and very pleasant staff. Will return.

Relaxing stay in the Castle Inn hotel in a great location surrounded by the stunning scenery of lakeland. Polite, friendly and efficient staff.

Excellent location, lovely food, pool was very nice, friendly and extremely helpful staff. Would definitely visit again and highly recommend great value for money

A gorgeous hotel, wonderful staff sumptuous food and lovely rooms. Highly recommend it.

Stayed 2nights staff good menu rubbish more like 2 star.the rest ok we paid best prices got rubbish worst western very very poor.

Stopped overnight in late December. Not many residents but those who were there all seemed to have small, but heavy, children in Family rooms above ours, despite the staff helping with a room change within minutes of checking in due to noises of stamping feet and squeals. Not good after a 5 hour drive! That said nice setting and great for walkers.

Food very good in tavern, Staff very helpful and friendly, Breakfast really good and great location would defiantly go again

Really friendly staff, excellent Sunday dinner, used the leisure facilities as part of a deal and the hot tub was out of action.

Great family stay. Lovely family room. Had lovely swim and steam in steam room. Great breakfast. Friendly staff. Lovely setting.

A clean and friendly hotel with excellent facilities. Good food and very helpful staff. Very good value for money for a hotel in such a bueatiful location.

Glass of wine for me and a bowl of water for my dogs. Bit posh for me in my walking boots. Staff friendly. Lovely scenery but roads very busy.

Lovely rooms, good pool.spa and mini gym. Bar menu very good, portions larger than you would expect. Restaurant menu lacking somehow and restaurant empty in favour of the bar....that should tell them something. Breakfast....mediocre. dry scrambled eggs, dry mushrooms, had to ask for natural yoghurt, coffee poor. Executive double bedroom is simply a double room, not sure what makes it executive!

Good accommodation with quite a good menu. Very friendly catering staff.

Good food, we were a large party with difficult children but still got a good service and with a smile.

Stayed for the weekend the girls front of house where fantastic, so nice and helpful nothing to much trouble for them. Food in excellent great value for money. Rooms spotless definitely be back.

Great hotel, very clean and tidy room, spacious and comfortable, particularly nice powerful shower (over bath) in the bright, modern bathroom. Staff gave a warm informative welcome and always happy to help. Our room had great views and was peaceful despite being above the bar, there was also no road noise. Wifi connection fast and stable. It's in a convenient scenic location, only 10min drive to Keswick. The hotel entrance is away from the main road and seperate to the bar/restaurant which is a nice touch. Plenty of safe parking at the nicely presented hotel entrance. Thank you for a lovely stay and plan to return!

Christmas Dinner evening with live singer, not brilliant for the cost but I have had worse

Really pleasant place to stay in the north of the lakes. Great food, bar and restaurant. Rooms are all modern and breakfast are substantial. All in all a great find for exploring the quieter parts of the lake district.

Brilliant hotel. Staff were great. Views were lush. Photo is from the suit doors.

Hotel is in a great location, staff are friendly and helpful however the place really needs some renovation. Hair dryer was broken in the room with no spares at reception. Shower wasn't the greatest, amenities were tiny 2 use max, which is such a waste when a pump on the wall would suffice. The bed wasn't great but that's just my opinion. And the room we were in would get an awful whistling noise when the wind hit it, which was most of the night. Finally the price of the food was a little inflated for what we got.

Lovely room good food choices staff very helpful just a pity it rained for the weekend we were there x

Nice little place, good food, shame the jacuzzi is broken.. a little on the tired side

Where do I start...empty lobby/reception on arrival so nobody to greet us/check in. Our room (No 70) was in the grubby "annexe" to the hotel with no views to the rear of property. Room stunk of diesel from boiler room next door, it was More