RUDE AND NASTY!
RUDE AND NASTY!
WORST customer service I ever have dealt with! I arranged a birthday for my son and advised them over a month ago that we lived out of town along with our guest. We paid $187 for their "best" party package. Which was suppose to include a free birthday pass for the birthday boy which we never got as well. Once we arrived they expected us to wait for our other guest who were driving out of town so they could get the discounted rate that came with the party package! Which I was told wouldn't be a problem when booking and then told us to go ahead and pay their way in! Absurd!!! It was only 3 people the manager Melissa was incredibly rude ripped a receipt and threw it at us to write down the names of our 3 guest!! Then once my sister arrived the manager MELISSA was rude to her as well and the rest of our party! I don't pay for service like this and I tell you the rest of our guest were appalled and plan on writing a review on every site. Don't plan on wasting money on poor service this place is a dump Not to mention the toilets were overflowed with feces when taking our toddler to the restroom. $200 down the drain.