Incompetent, negligent, heartless, unprofessional and disrespectful physical therapy staff. Their method of caring for patients is filling them with toxic medications and shutting them up with antidepressants. The physical therapy staff placed at Reformed Church Home should not only be fired but have their licenses revoked. Stay FAR away from Tender Touch!
I have worked at several Tender Touch facilities. Here s what I have to say.
Firstly, the management is so supportive, knowledgeable and approachable. Tender Touch ensures that the directors of rehab are well trained in all areas including any new changes in Medicare and healthcare. If I ever have a question, I am always confident that my Director of Rehab will know and be more than happy to share and provide answers.
We as a rehab team are also frequently provided with webinars to update and guide us through any new, important healthcare changes. (FYI the webinars are SO CLEAR. They somehow take the most complicating rules like PDPM - and find a way to explain it in the simplest, easy-to-understand style!).
Sometimes, I actually feel spoiled when I see how nicely this company takes care of us. The health benefits are great, opportunity for bonuses, sporadic gifts for holidays or during PT/OT/ST month etc.
The work environment is quick paced but fun. In each TT facility, my coworkers were easygoing, worked well together as a rehab team, and truly care and try to make a difference.
Productivity is challenging in the beginning, but eventually you ease yourself into it as you get more comfortable in the facility and with the patients and it really isn t that difficult to stay on top of it.
I absolutely love going to work. Each day has been another opportunity for me to learn new skills and make a difference among a fun, friendly, sociable atmosphere.
I would highly recommend this company to others.
I am going to throughly provide insight as best as possible to help people make an educated decision on whether to take a position with this company. I also understand that TT services many facilities; however, this is my experience based off one facility that I worked with in Pennsylvania.
Pros:
-Working with patients of wide diagnoses, you learn a lot from them! :)
-iPads help with efficiency and productivity.
-PRN therapists that I ve met are all wonderful and knowledgeable
-reimbursement if you don t accept the benefits.
Cons:
I do not know where to start unfortunately:
-NO TRAINING OR ORIENTATION. Thank goodness for that video on how to use the documentation system they sent beforehand; otherwise, I would have been in trouble the first day I started. They have a sample training schedule for both experienced and new grads which they did not follow at all. I was given the orientation PowerPoint and checklist two weeks in and did not complete until a little after a month of being there due to caseload/ no time to complete. Thrown into everything from day one and there are so many issues with that. It s not safe for one! None of the facility policies were reviewed. Also, another example of craziness that occurred during my time there: I was told to attend a care plan meeting for a pt the second day I worked and only met the patient once on my first day how that makes sense is beyond me. Somehow I managed. Also was given an evaluation the first day I started. I asked to shadow an eval for my therapy discipline but was met with resistance/ no follow through because of timing issues. They kept telling me I started at the wrong time, but that s no excuse to me why one would not be trained.
The second week I was given quadrupled the amount of evals + treats and somehow the DOR was unaware (which my hunch tells me that is a lie, they were short staffed so what better option than to push more work on people for the sake of money)
-90% productivity rate. Hard to maintain ethically, patients are treated like $$$ signs. Observed lots of unethical practices in the facility I worked at. Don t jeopardize your license because you worked hard to even get into therapy school, push through the program and passed the boards-don t risk your license because of this company/facility! Don t risk your own sanity either, it s not worth it! There are days where I reach it because the iPads help tremendously and there are days where things go smooth. But also consider the amount of time it takes to walk to check on pts, talk to nurses, family, and other unexpected meetings or things that may occur. 90% productivity essentially is 7.5 hours of treatment out of 8. 30 minutes spared for additional things you may encounter which is nothing.
-Evaluations often placed on schedule in the middle of the day, throws entire day off. I do not appreciate this. DOR also seemingly unaware of treatment hours as well. Generally evals take an hour or close to it. How are you going to do an eval with close to 7 or a little over 7 hours of treatment.
-Promised mentorship and support for new grads. All of which was a complete hoax. There is no mentorship internally or externally. Not a good company for new therapists seeking mentorship or support.
-terrible management, push to pick up inappropriate patients for therapy. Also communication is very poor. no support although in the beginning they kept repeating there will be lots of support. Again lie. DOR is somewhat personable; however, that does not make one a good manager. I find myself frustrated because I feel as if I m not being taken seriously and not being heard when bringing up a concern.
-strange bonus system if you stay with the company for a year, 18 months, or two years. Obviously this is because of a high therapist turnover rate. Didn t realize until my second day on the job unfortunately.If you do not complete a full year, you have to pay them that bonus money back. They take taxes out of the bonus too.
Beware ...seem sketchy...unprofessional and dishonest recruiters...therapists seem to be quickly leaving their company..they shy away from hiring kno wledgeable people who question their therapy practices
You are forced to do therapy on the dead just for reimbursement!
Run far away from this place!
Very supportive management. They guide you through everything. Excellent relationship and communication with rehab team and DOR. Everyone is professional but so genuine and friendly. This is a really great company to work for.
if i could give 0 stars then I would. This company is the worst company in Healthcare. Take your loved ones elsewhere.
Went here a few years back. Loved the place! Staff was nice helpful and professional! Would highly recommend!
If only a 0 were and option!! Unethical, dishonest, sketchy are all perfect words to discribe this company. Patients are not human beings to them they are $$$$$ signs. If you don t adapt to there requested methodology (unethical treatment times/disregard for recommended/dr order treatment frequency s) and question there therapy practice or lack of knowledge/managerial skills they WILL terminate your employment. So unless your willing to conform or essentially be a YES man/woman this company is not the company for you!!
The recruiting team is extremely unprofessional. The made an offer to my wife for way below market value, then to follow up on that, it would only be valid if she accepted a 3 year commitment at the rate that is extremely below market value. Sara, the recruiter was very short, on the phone, and difficult to work with. The reviews about the poor recruiters are everywhere, and I would beware of their deceptive recruiting techniques. There is a reason they have high therapist turn over at this company, people keep leaving as soon as they can because they realize its a bad company to work for.
One of the most unprofessional, Unethical, and mismanaged places I have ever come into contact with . As a transporter for the facility very often I would find patients in need of supervision totally unattended. No nurse or aide in sight and you would have to search the floor for a while before finding the right personal. Patients would be left without the adequate amount of oxygen in their tanks. Left on the toilet for 30 minutes at a time or forced to sit in soil unless a family member was able to advocate for them . As for the employees aides are SEVERELY understaffed about I aide to 8 patients. The director of Rehabilitation is completely remorseless and will schedule your very sick incapable family members for rehab even though it is obvious the patient has plateaued and is chronically uncomfortable and incapable of performing. The director of rehab also forces therapist to sign out and work off the clock after scheduling either too many patients or evaluations for the treating therapist . Therapist will BILL YOU WITHOUT TREATMENT. And other therapist encourage others to do the same. I believe like children the elderly deserve people to advocate for them so I had to write this review because it was heartbreaking seeing what these people became victim too . Make sure to do you do diligence in research because your loved one could unfortunately end up here .
tendertouch.com
