Telus Mobility Reviews

Always helpful but watch out for the slippery floor in winter as someone slipped and fell there. A staff member wasn't the least bit concerned

Great place to do business. Always very helpful and knowledgeable staff. 98% of the time they can fix it right now. Never needed to be sent away for repairs for weeks on end.

Worst customer experience. Sold me a phone what broke within a month and then didn't help me at all. Choose anywhere but here if you are a business customer.

Switched to Bell after my last visit here. Offered me the worst deal I've ever heard of when I was there last. Even after I called and told Telus "Loyalty" line (been with Telus mobility for 19 years), about the issue, they couldn't even figure out why they offered me such a bad deal. Telus Loyalty did better, but couldn't give me close to the deal that I had seen online the day before... After they tried for almost an hour, I ended up finding a way better deal at Bell and made the switch. So far I'm way happier. Hope they fix things there, maybe just a bad employee. He wouldn't even double check if he made a mistake for me. Can't remember his name, but hope he's not giving anyone else bad deals.

You can't talk to anybody at telus customer service line. 45 min waiting in line and still noone answers.

Sebastian was great. It was nice to finally deal with someone that cares about his job and the customers. Definitely made up for all the bad service we have received from telus.

I have used this store for my business needs for several years, I have always been treated well here and received great service.

Person on the line was very helpful but disappointed that my message was not answered...was lining outside to get inside until a woman called.

Avoid this location. Call 611 or go somewhere else. Completely useless to stop here.

Always get my phones here. Good service and knowledge able staff

Great service!! Stephanie (I think that's who helped us) was patient and answered all our questions, offered different options and made suggestions to how we could save on our monthly bill. Highly recommend!

Long time customer - even go back to old name Edmonton Cellular when it was a single office upstairs in Leemar Center. I was an original customer and have been loyal over 30 years. NOT ANYMORE...