3 years ago
Ive been a telechoice customer for a while. A long...
Ive been a telechoice customer for a while. A long while. They are on telstra, so the coverage is pretty good. I haven't been anywhere too extreme, but in over 5 years I haven' had any coverage issues. Cool.
I had just a small plan. $25 for 2g plus unlimited call and text. It was set up on prepay fortnightly. I ended up $130 in CREDIT. Did I get a call? No. Cheaper $15 rate for same plan, or new $25 plan for better service and more "stuff". Nuthin". I had to call them, and get some whiney dude on the line asking me not to be "annoyed". I only call people when I am "annoyed". That's what customer service is for. partly anyway.
However. I let my account run out, and let them call me. PDQ they were too when I owed them. We have a new deal, which is set up on direct debit again. 12 months split into 26 payments. Plus a fortnight. Now plus $25. And I still get thees really aggravating little texts telling me that I owe them a few cents when I get behind there accounting system. I am tired, guys. Get your s@@t together, because if I have to come in to speak to someone we're all going to be sad.