Tchibo GmbH Review

Avoid the online shop! Catastrophic customer service.

Here is a small outline of my experience:

17.06 Order Sidebord (delivery in 2 boxes, price 249, - )
20.06 Message from Tchibo that it came to the damage during transport with the question of whether I wish replacement.
25.06 Delivery of a box from the damaged cargo.
25.06 I asked for the replacement.
29.06 Delivery of the replacement, also damaged.
29.06 Report the damage with please to pick up the 3 boxes.
30.06 Confirmation of pickup by Tchibo.
08.07 Demand of the pick-up date, as no notification of the forwarding took place.
08.07 Email from Tchibo with the phone number of the forwarding company and the request to call it yourself.
16.07 Number of the forwarding company wrong. Message to Tchibo.
18.07 Complaint that I will not receive a return of Tchibo.
18.07 call Tchibo. Employee apologizes and promises to arrange the pickup and send as a clearance free coffee capsules. (Unfortunately did not fit into my Nesspresso)
19.07 Collection of 2 boxes announced for a weekday between 08 and 18 o'clock.
21:07 I shared a more detailed period and asked if two consignment numbers for three boxes are enough. (Email was left unanswered)
22.07 Collection of two boxes.
27.07 Confirmation of the return of 2 boxes (2 * P1)
27.07 Due to great frustration in an email the assumption expressed that the coworkers can not count on three and still a box with bulky waste with me in the way lies around. It also announced a lawyer to consult.
05.08 On the advice of a lawyer last phone attempt to get the cow off the ice. The customer's account has a number of strange chargebacks and reversals. Now suddenly 373 are open.
05.08 Email from Tchibo received with the question whether on 02.08 something had been picked up and what is still with me.
05.08 Call Tchibo to talk to the gentleman who wrote the mail. This was not known to the colleague.
05.08 Answer by mail, that I am ready to dispose of the one carton, which is already filled with scrap, and to put the customer account on account of 0.
06.08 Re-mail to the author of the previous mail with the request to call me by phone.
06.08 No feedback. Ignore again.

Meanwhile I have the idea that the order of a sideboard led to a room in Tschibo in the Umpalumpas discussing the philosophical meaning of a box and then to contact me in some years to give me the result -or alternatively the Sense of life.

First to the assortment. The goods were so far perfect. I would be worth 4 stars. But unfortunately the service did not make it ...

I have ordered a Pinolino nursery online. As delivery conditions are on the website with "delivery free space of use". Say it is delivered to the room where it is needed.
In my case it was unfortunately not done. The whole range has been put down. I (pregnant and alone) should now drag the parts, which are made of solid wood, alone in the 2nd OG. On telephone request what that is, I have 20 EUR offered. Whatever I should do with it at the moment ?! For inquiries by e-mail with the request for clarification, since the terms of the contract were not respected, came no feedback. By the way, the 20 EUR has never existed .. haha. Oh yes, the shipping company has called and wants to have the pallet back or I should pay this. So service -10 star people.

I really enjoy ordering from the Tchibo online shop. Most of the time the quality of the products is also quite good, but unfortunately not always, therefore 1 star deduction. Returns and refunds go smoothly.

I haven't been around that much so I don't have much more information

Reaction from Tchibo now justifies 3 stars. A star deduction for the down blanket.

Original rating. 1stern below ....
Tchibo, as a large company, should actually be aware of its dimensional responsibility when it comes to sustainability and animal welfare, and I am sure I can take a lot of people with me!
Tschibo offers Kashmir, which "always" requires massive cruelty to animals, the pictures in this regard are almost unbearable. It is also a fact that down mainly comes from brutal live plucking, which certificates can never completely rule out. It is also known that leather does not have to be a waste product, but that specifically "only for leather", millions of animals of all kinds die, including "dogs and cats!"
Hello Tchibo, many well-known fashion houses and designers deliberately do without it. Participate !!!
Any justification in this regard is obsolete!

BRAVO TCHIBO !!!

TCHIBO has reacted and restructured many products and largely dispensed with animal suffering.
Foregoing down would be appropriate.

Best example of what customer service shouldn't look like. Unanswered inquiries, emails, nobody answers and when you call, they don't know the answer, everyone says something different and nobody can connect ...

Bad customer service, dubious company. We have been waiting for 5 days for the parcel label to be sent for the repair of a coffee machine that was already defective after 4 months. When asked, it is stupid and brazen that DHL has technical problems.

We rely on Qbo in our smart holiday home and our holiday apartments.
Good service and first-class coffee are important for us and our holiday guests. That is why Tchibo is the first choice for us.
A great team that will help us quickly and easily if there is a fire.
Our holiday guests are so enthusiastic about the Qbo that some have already bought a machine out of conviction.
We can only recommend Tchibo!

Very beautiful modern building, staff very helpful and skilled

Unfortunately had a very bad experience. Orders canceled for no reason. Promised several times that someone would answer. But it didn't happen. Nobody can transfer a call. Even the board of directors cannot help and forward the call to the appropriate department ...

Schmandi is a very competent worker and deserves the highest recognition!