
Worst job I ever did. This is modern day mill work...
Worst job I ever did. This is modern day mill work. You are a number, not a person and you'll be expected to work to the point of burn out, hence why nobody with any ambition or sense stays in the place longer than they need to I was off sick because of a sickness and vomiting bug that went round this place, and I was told to stay off for a week. I wasn't however paid for the time off work because I was less than 6 months in to my contract.
The management is made up of belligerent powerseekers who have 9/10 failed in other career paths, therefore feel they've got a real sense of responsibility, however this is towards pleasing their own bosses and not helping staff. Avoid working in this hellish place at all costs.
Absolute joke.
Absolute joke.
Not a nice environment to work in avoid.
One of the best places to work in Edinburgh and Sc...
One of the best places to work in Edinburgh and Scotland. Great working environment. Lunch options is a let down but overall great company
Worst place I have ever worked. If you get an offe...
Worst place I have ever worked. If you get an offer for a job here, turn it down. You will be lied to get paid nothing and treated as just another expandable link in the chain rather than a human being.
What a horrible place. The odor in the call rooms ...
What a horrible place. The odor in the call rooms is disgusting. The managers are a joke, disheveled and unprofessional to say the least.
If I could give zero stars I would. This place is ...
If I could give zero stars I would. This place is honestly the worst place to work in all of Edinburgh. Avoid at all costs. These people are awful. They promise you one thing and then ghost you or stab you in the back.
Echoing Dale, nothing much has changed clearly sin...
Echoing Dale, nothing much has changed clearly since I worked there in 2009.
Age discrimination company. I went for an intervi...
Age discrimination company. I went for an interview at the Edinburgh branch for a nightshift position. I had 12 years experience of recent nightshift work behind me, passed the online test, shouldn't have had a problem getting in as they do say 'full training given' but was rejected the very next day, being told I had done well but was beaten by better candidates. The thing is, I was the only one interviewed for the position that day and now, 2 months later they are still trying to hire staff for that same position. I am 56 years old and feel I was being rejected for my age, nothing else. I mentioned this to the agency FPSG who had got me the interview but had no support from them, quite the opposite, the next day my account with the SYKES website where I had up to that point 5 job applications 'under review' one of them for 9 months, suddenly vanished, I could no longer log in, as if I had never signed up.
You will struggle to find a more modern, vibrant, ...
You will struggle to find a more modern, vibrant, cultural and friendly place to work in Edinburgh.
Worked her for a while. Its oke, easy to get a job...
Worked her for a while. Its oke, easy to get a job here when you just arrived in the UK. Make sure not to get complacent and stick around too long like some do.
Good and fair employer. Offers special treatment i...
Good and fair employer. Offers special treatment if necessary, e.g. a special chair. Bright and friendly office. Warm welcome at the reception. Toilets could be better.
I went for an interview, then offered employment f...
I went for an interview, then offered employment for Sykes without any checks taking place before hand. I advised them if history that I was aware of, then something came up that was expected to both myself and Sykes. I was asked to prove More
Yes the worst place to work for! This is a modern ...
Yes the worst place to work for! This is a modern virtual factory line, where besides only the quantity of emails responded to will count, not the quality per se. The training is a joke as even some of the managers don't even understand the product, if too much technology is involved. This is the first time of my life I had to clock in and out for using the bathroom :0... everything is dealt by the minutes and numbers of emails/calls. You get your quotas every week and get a slap on the wrist if you trail behind. Very very childish and toxic company philosophy, employees are scolded for nothing and treated like idiots, even though some have more degrees and/or education than their managers. Many people who work there are foreigners with good degrees trying to get at least a job experience to find better job elsewhere in Edinburgh. However, because the job structure and atmosphere were so lame, I had the time of my life with great great co-workers, and boy did we laugh, as we were all over qualified and treated worse than 5 year olds by moody unhappy managers. If I didn't have my fab' co-workers, this job would have been torture every minute of it, not because of the type of work, but because of the treatment of employees. Even though we worked very hard and did a great job in responding to queries and solving issues, the managers could not stand seeing us having a grand time, so they separated us to keep us miserable, which was ok, as we all decided to quit at the end :). Anyways, this place is just a modern factory, easy to get a job, very low pay, don't expect much training, you just train yourself on the job. Now when I call a call center, I feel for these people and have realized when they know nothing, it's not because they are stupid, it might be because there has been no training, lol. And I were a company, I am not too sure, Sykes would be the one I would hire for my customer service. Very high turnover btw, which says a lot about the company.
Great place with talented HR and managers. You wil...
Great place with talented HR and managers. You will immediately feel confortable. And big plus, free donuts on every friday.
Great place to work, great services. Lack of ATM i...
Great place to work, great services. Lack of ATM is irritating though
Depressing place to work, awful pay...my experienc...
Depressing place to work, awful pay...my experience here was terrible. Also echoing Dale here.
A terrible place to work. My time here, over 1 yea...
A terrible place to work. My time here, over 1 year, was the worst time of my life. The atmosphere in this job beats you down and drove me into depression, a huge weight-gain and unhealthy lifestyle due to demanding night shift hours.
Management were always on a power trip and would slander fellow employees behind their backs. The 'high school' drama in this place was laughable. HR meetings were used as a threat on a daily basis.
A truly unpleasant experience. A nightmare I will never forget.
A clean, modern workspace jammed full of internati...
A clean, modern workspace jammed full of international employees, working across dozens of contracts. A welcoming place for staff and visitors alike.
American outsourcing company specializing in custo...
American outsourcing company specializing in customer services on a budget. Minimal salary grades, shocking workloads and ridiculous attrition levels are part of the daily routine. Worked my socks off for about 2 years and eventually had to leave due to extreme stress levels. They have a few smaller accounts which, I am told, are quite alright but by any means avoid the biggest ones (CG12 and CG14 especially).
Worked here for 3 weeks, it was all i could manage...
Worked here for 3 weeks, it was all i could manage. After working in other call centres i compared this to being in a classroom run by kids. No professionalism anywhere. Team leaders with no ppl skills at all. Training was 2 weeks, first half of day was listening to info being read out to you imaged on to the wall, 2nd half of day was call listening. 3rd week your on the phones, to get on with it, its a sink or swim environment. Once your on the phones youl notice you are only one taking calls whilst everyone else sits talking or messing about. And whilst mr sykes sits in his ivory tower he forgot to invest in his workers safety, the building is old, no AC, a lift that can only be deemed as dangerous, toilets are rank by the afternoon and although some depts have more than one loo most floors have one each either side for men and woman. There are no chill out areas so breaks are even stressful as theres no where to go except for a small canteen with a few tables and next door to that is a room with a few settees in which is kept dark ,supposedly for relaxation. If your a very young 20yr old something and need a helping hand, promotion is so easy, get the title, get the higher salary and go somewhere else to have a better career prospect and better work experience. This is a stop gap place, its easy money if you dont mind all the above. Im old school, and this is supposed to be a multi cultural place to work which appealead, but i dont think the older generation come under their bracket.
An excellent company that respects its customers. ...
An excellent company that respects its customers. All praise for employees and especially for Valeria. greetings from Serbia
8 years on still what suits me best. Lovely bunch ...
8 years on still what suits me best. Lovely bunch of people, no complains.
Very poor management for cleaning staff. And very ...
Very poor management for cleaning staff. And very ignorant... Receptionist where absolutely amazing. Made to feel welcome from them.
