Yes the worst place to work for! This is a modern ...

Yes the worst place to work for! This is a modern virtual factory line, where besides only the quantity of emails responded to will count, not the quality per se. The training is a joke as even some of the managers don't even understand the product, if too much technology is involved. This is the first time of my life I had to clock in and out for using the bathroom :0... everything is dealt by the minutes and numbers of emails/calls. You get your quotas every week and get a slap on the wrist if you trail behind. Very very childish and toxic company philosophy, employees are scolded for nothing and treated like idiots, even though some have more degrees and/or education than their managers. Many people who work there are foreigners with good degrees trying to get at least a job experience to find better job elsewhere in Edinburgh. However, because the job structure and atmosphere were so lame, I had the time of my life with great great co-workers, and boy did we laugh, as we were all over qualified and treated worse than 5 year olds by moody unhappy managers. If I didn't have my fab' co-workers, this job would have been torture every minute of it, not because of the type of work, but because of the treatment of employees. Even though we worked very hard and did a great job in responding to queries and solving issues, the managers could not stand seeing us having a grand time, so they separated us to keep us miserable, which was ok, as we all decided to quit at the end :). Anyways, this place is just a modern factory, easy to get a job, very low pay, don't expect much training, you just train yourself on the job. Now when I call a call center, I feel for these people and have realized when they know nothing, it's not because they are stupid, it might be because there has been no training, lol. And I were a company, I am not too sure, Sykes would be the one I would hire for my customer service. Very high turnover btw, which says a lot about the company.