Sweetwater Sound Review

Online Order came on time and was perfect! Great service!

Absolutely love this place! One of the few places that I can get my semi into and no one throws a fit about it!

It was nice. Not very many accordions or banjos though.

Amazing hub for Music, one of the greatest places in Fort Wayne.

Great music school and the "candy" store is amazing.

Amazing everything!!! Don t think twice, shop right here for your musical needs! Fast delivery, and amazing customer service!

Worst customer service from any online music supply retailer. Avoid. Customer service is not something they care about. Never expect a return call or email from these people. They dont care about you. Wish i knew earlier. Avoid!!!!!

Went to a banquet there. Clean cheerful surroundings; excellent p.a. system.

I highly recommend Tad Shaffer, he has treated me well and hooked me up with some great equipment!

Probably the best music store in the world. Great knowledgeable staff huge selection. Put Gear Fest on your calendar, it's like Disney Land for musicians.

I was there for a family festival with my sister and niece. Even with the rain it was really nice. Way to put on a family friendly event Sweetwater!

Huge selection and amazing customer service! I bought a Martin acoustic and am very pleased with my purchase!

A place must visit if you like musical instruments and you are into music.

I've been buying here for years, Great CS and great value.

Best customer service experience I've had in a long time. Facility is incredible and employees are beyond nice.

Always get the best help from this place. Very knowledgable and fun staff! Andy plank is a solid sales engineer if you need a recommendation!

Looks like it's a cool place for hipsters to work, but it is more talk than it actually was.

Hubby loved it here. A huge central hub for any kind of musician

Customer service is excellent, and the selection of sound equipment is great.

Great customer service, great place to shop, great prices

Sweetwater is the best place to have your gear looked at to sell or to purchase new electronic gear they have an awesome showroom in awesome staff and everybody is well-educated in their fields and all fields five stars all the way!

Sweetwater not only has a great community presence - it has a terrific headquarters featuring great events and surprisingly good food for both employees and visitors.

During lockdown it s been a pain to get anything ordered in a timely manner. I needed some guitar strings and I gave sweetwater a shot since my local shop is closed. To my surprise the strings arrived two days later! Not to mention there was some candy in there as well. Now I m shredding tasty licks like a champ thanks to Sweetwater. Definitely using them for future purchases.

I'm not a musician, but this place is AMAZING. Very kind and professional staff.

I've never bought a guitar from Sweetwater, but I have bought picks, cords, pedals, etc. The reviews that talk about "amazing facilities" don't mention want makes them amazing. Besides a large sales area, there is a concert hall, free video games, a cafe/food court, and what I think is a used gear store. (I had my two year old with me and didn't go in that area) and I think there are classrooms. That's all on the main floor. Upstairs there is a guitar repair shop, windows so you can seen the warehouse, racquetball courts, a small exercise room, and it looks like a salon is coming. When you are done looking around you can take the slide back down to the main floor.

Great atmosphere and all employees are very professional and treat you like family

A great place to buy musical instruments. Very well stocked. Very knowledgeable staff. Awesome workshops and live bands.

Helpful and knowledgeable sales staff. Fabulous experience. The best selections

Had nothing but great service, fast shipping and great phone service with this store. Next time Im up around Ft. Wayne I just got to go there!

Unbelievable selection of musical instruments. Not only do they offer lessons, but also have a studio & stage. Just an incredible place for any musician.

We love all the variety here, and not to mention the giant indoor slide and FREE arcade

Always a great experience. Nice selection and fun areas for families. You got to check out Gear Fest!

What can you say about Sweetwater? Going there is an experience. It's nice to go into a store like this and the staff know what they are talking about. If they are unsure about something, they call up someone who does know. I haven't had one bad experience in any of my visits.

While I've been playing for years, I recently signed up at the Sweetwater Academy to get help wrapping my head around jazz. The Academy is just as stellar as the store.

Sweetwater has, hands down, the best selections of gear, and the best customer service of any music company I've worked with. When a demo guitar I ordered had a pickup that died, they sent me a brand new guitar to replace it. Chris, my sales engineer, is very easy to reach and talk to. I've been a customer for four years, and I plan on doing business with them anytime I need anything.

Sweetwater is an incredible music store and more. This place is like heaven for music lovers, so many different instruments and interesting musical history things to see. It's not just a music store it's more of a musical experience. Incredible deals to be had, friendly, expert people that go out of there way to make your experience the best I can imagine you can have. Colton helped me make my sons Christmas the best yet. I can recommend Sweetwater emphatically. You could spend hours at this store, especially because they have a cafeteria and coffee shop and so much more. We will be visiting again very soon. To Sweetwater and the entire staff.. keep up the awesome job!

This place is amazing, with the highest rated environmental standards, and we had a wonderful tour guide. For anyone with an interest in music, amateur or professional musician, this is the place to shop, record, dine, play, enjoy a concert and definitely explore.

This place is fantastic. Astonishing! I've never seen anything like it. Great staff.

Best selection of musical and recording merchandise.

Quintessential place to buy anything for live performance or recording studios large or small. They have their own cafeteria which has a great chef.

This store is more than a store. This is an amazing caring company that truly understands what it means to put their customers first. We made a couple purchases for our kids for Christmas and one of them was from the used gear department. While it was an amazing price there were a couple issues with the item. We took it back today and the process was amazingly easy. They were more than accommodating and made it simple to get a refund. The customer service was super friendly and they were genuinely sorry that we had an issue. Later in the evening we get a call telling us that they were truly sorry the gift didnt work out and that they were crediting us an additional $50 for our troubles. We will never shop anywhere else for all our music needs. Thank you sweetwater for restoring our faith in businesses. And saving Christmas.

Crazy awesome place! We stayed for hours. Bought ukuleles. They have a restaurant, espresso stand, arcade and free game room, too much to list!
Staff obviously love their jobs. All they need is a hotel and it could be its own destination.

Like the Wonka Factory but for music. It is amazing

Had a rough experience,but a phone call to customer service,straightened it out.
Great pricing.
Huge product selection.
Thanks..

Great customer service, listings, quality control process and packaging. The only downside is you will have to wait a bit if your item is out of stock. But no worries your item will arrive eventually.

Sweetwater is a fun place to visit even if you're not a musician. Things for the kids to do and a pretty good little cafe too. Oh yeah my daughter works there,and she likes it!

Extraordinary, personal, kind, rapid, thoughtful service. I accidentally dropped and broke my uncle's Fender tuner immediately upon arriving at his house in florida. I feel so lucky to have discovered this phenomenal company to help me resolve this. From the price, to the caring sales representatives, to the package of candy included in the shipment, Sweetwater is a world class organization. I'll never again shop elsewhere. I thank you from the bottom of my heart.

Wow what an absolutely amazing place to purchase equipment. Brian Leavell is absolutely amazing. I purchase an American Telecaster a few weeks ago, and just purchased a EHX Octavix pedal last night. Both purchases were smooth, Brian responds extremely quickly thru email.

He even email me today to let me know even tho he is at home he is still available via Phone, Email or Text.

I recommend anyone looking to purchase equipment get it from Sweetwater you won't regret it.

Sweetwater is one of the best music stores that I know of in my area. The fact that such a "small town" as Fort Wayne and its neighboring towns have access to such a high caliber music is, in my mind, completely awesome!
What makes it so great? I'd definitely have to say the employees. I have never met, seen, or heard of a grumpy, flustered, or angry employee in my entire time since I "discovered" Sweetwater. They are extremely helpful and knowledgeable when it comes to music, instruments, and all of the accessories. If, by chance, you get an employee who doesn't know what you are talking about, then they go out of their way to find you someone who will know exactly what you're looking for.
What about the instruments? Their rock and roll instrument selection is extremely wide and very cool to go through. I love the fact that they have three different rooms in which to try out the acoustic, electric, and bass guitars instead of placing them all in the same room. Their piano selection is wonderful and the prices are very competitive with what is "out there". I have also enjoyed the selection of percussion instruments, everything from maracas to tambourines!

It was a fantastic experience and the staff was so cool!!!

Huge store with tons if equipment. The staff was the most friendly and knowledgeable I've met. Free arcade games and a sweet two stories slide for all ages. Wish it wasn't 2 1/2 hours away.

Amazing selection of guitars and many other instruments

I got a defective guitar and Sweetwater made it right. The replacement had the same defect, but they fixed it before sending it out. It was a low end banger and I just wanted it to be in tune!

Really cool facility. Lots of awesome amps and guitars to try. I was happy to see many lefty guitar options. They also have items in the warehouse they will retrieve. Huge selection of guitar pedals. Sales people were really friendly.

Facility also has a recording studio, a cafeteria, pianos and other music equipment. Also check out the gear exchange area. Stop by if you are in the area.

Sweetwater has virtually everything music you could possibly imagine! Justin Bieber and Sandy Cheeks even work there!

Top notch, friendly service. We were able to play any instrument we're wanted. They brought an instrument out from the warehouse for us to try. The staff is very knowledgeable. Our visit was at lunch time. The food was very good. There was live music being played at the Crescendo Stage. An awesome day!

Sweetwater has absolutely amazing and personalized customer service! From the time I first placed my order, one of the reps left me a voicemail saying that the order was on its way and asking if I needed anything else.

Also, the desk I bought got damaged while putting it together (granted the instructions were pretty confusing), but they are now sending me a brand new desk at no charge!

Dream place to be as a singer and composer. Always something new to discover. So friendly crew. I don't mind driving 3 hours (from Chicago) to spend time there. A must visit for all musicians and audio professionals.

Amazing, enormous, fantastic. Just a few words that come to my mind when thinking of here.

I wish I could make a great review of this place. But I can't. My husband loves Sweetwater. Orders thousands and thousands of dollars of products from them. Even got his son in law into buying from them. But not anymore. We came all the way to fort Wayne from missoula, montana. Yes that is a long way!! He has been waiting for about two years to actually go in the store. One can only imagine how disappointed someone who came that far would feel if they had to walk out with ABSOLUTELY NOTHING. We are not unreasonable people by any means. We understand that stuff happens beyond the control of the employees of a company. The stores computer system that allows them to tell the warehouse to bring in products not in the store space was down. Understanding and nice enough to understand that's not their fault, we waited for two hours for the system to come back on. It didn't. And that's fine not their fault. But what we do have a problem with is lazy, too good for you employees. So in the two hours we were there ill tell you what didnt happen: not one of the 10 or so employees in the store space offered to walk to the warehouse with the product numbers and have the products brought in. Too far to walk? Its connected to the building..maybe for some yes, but not to us. But maybe they get paid too well so they don't want to go the extra mile to get a sale. Does that seem unfair? Maybe. But also not one of the employees bothered to pick up their cell phone or god forbid a land line and call the warehouse with the product numbers to get the products brought in the store. For two hours no one decided it was worth their time to pick up the phone to make the sale. Is that unfair to expect them do? I don't think so. To expect the employees to do whatever they can to make a sale? I dont think that is too much to ask personally. They had the product number. I know that because we had to look a product up on the employee computer which was working fine. My husband was prepared to buy guitar picks, Sweetwater t-shirt, 2 guitar straps, an EVH wah wah pedal and an EVH guitar. All were in the warehouse. So a sale of a little over $1400 was left waiting for 2 whole hours. My husband was planning on buying a complete PA system in a couple months. But I think we will shop elsewhere since its an in person purchase and the employees so obviously don't want or need our sale since not one employee seemed to have the need to do anything other then make the excuse that the system was down. It was unfair to us to come all the way from montana to Indiana and get treated like our purchase couldn't matter less. Honestly watching the employees stand around and talk to each other while we waited knowing they were getting paid for not doing anything, not helping, not talking to customers, did not make me happy because my husband was taking off work not getting paid to be there and be treated like crud. The employees treated my husband like he just climbed out of a sewer. Good thing sweetwater gets big band/musicians to come buy from them and people buy online. Because if their business depended on small town musicians coming in the store, they wouldn't make it with those employees. Needless to say after being treated like we were trash and having no one attempt to get my husband his gear to purchase, I promise we will not be back into that store. And I'm thinking about banning Sweetwater purchases all together even online. Because I am that level of mad. We thought it was going to be cool and fun. But it was stuffy and full of employees that dont need to sell anything apparently. Save your travel time and dont come here. You'll be HIGHLY DISAPPOINTED!!

This place is amazing. They have the best quality music stuff.
Their sales engineers are very knowledgeable and professional. I would not shop anyplace else for my music gear.

I have not had the pleasure yet to visit or know much about them. Would love to hear from them and what all they do. TY

Met someone for lunch.....excellent place.....excellent owner....

The best online music shop in the land. A+++ Responsive to requests. Fast shipping. I have had two repairs needed on gear and the Sweetwater team managed with total professionalism and trust. Prices are almost always at the bottom of what I can find online also. Cant recommend enough.

Dropped my mic off to be repaired. I'll update that as things happen.
Other than that I normally go there to bang on some drums.
My mic works perfectly.

Greatest place ever..stay away if you like your bank account!

The online store is amazing. Good prices, helpful staff, and great interface. The actual store is even better, you have the opportunity to try any instrument and get face to face support with a knowledgable mucisian/salesperson.

A great and growing company in Fort Wayne. Known all over the music world, Sweetwater Sound is also contributing to the growth of Northeast Indiana in numerous ways.