SurePayroll Reviews

We used SurePayroll for nanny payroll services to make sure appropriate taxes were filed and for the ease of running weekly payroll. The first year was flawless and I would have given them 5 stars. We transitioned to daycare and thus stopped nanny services in August of 2019. Surepayroll did not file Q3 taxes and it was an absolute nightmare trying to remedy the situation. The service I had paid for was not provided. It's been 6+ months now and I'm still having issues. Customer service needs to be improved at this company.

I would give them 5 stars but I cannot communicate with someone who speaks Spanish they are making me bad the report of unploymen I am paying double when I solve this I give them 5 stars

This rating is for Jamel B, who was was very helpful and super friendly. Thank you for your help!

The organization will interview applications but not give them any further contact or unprofessional contact. Individuals may have 1 interview and if disinterested the recruiter will clearly show it during the phone interview with sighs. The lack of professionalism in the interview process is just wrong.

Jamel was great! She walked me through setting my payroll step-by-step and was patient and friendly over the phone. I feel like I'm in good hands.

Roxann Epiney Has been so helpful throughout the entire process of setting up payroll, she has answered all of my questions and is very responsive and attentive to any issues we may have. Very sweet and helpful! Thank you!!

Jamel was great with walking me through how to find specific reports.