Summit Medical Group of Berkeley Heights, NJ Reviews

Great medical care, TERRIBLE back office operations (payments, medical coding, etc.)

EVERY time in the past two years, they have coded the same treatment wrong which results in my insurance not covering the bill (coding as "experimental treatments"). Then when they perform a coding review, it takes 6+ weeks which results with them trying to send my balance to collections during the process.

If you ever have coverage issues, make sure they coded the treatment properly, because it is a major issue that I found, not my insurer (BCBS), not SMG, but ME! I would not be surprised if this happens regularly and what's their incentive to change? None, if people pay the unwarranted costs, they make money; and if they're wrong there's no penalty for them. To put it in perspective, my treatment when covered costs me $50 (and my insurance pays a reduced charge of $500), without coverage, it's $950...

I work for a major pharmaceutical company and it's amazing to me how inefficiently some of these HCPs operate.... The practice of drug pricing in this country could be improved, but the true issues lie with the providers - think about the amount of times they've probably done this to those covered by medicare...

I have been going to the Summit Medical Group since 1971 -- that's 40 years! Obviously, I am pleased with the Group or I would not have continued seeing the doctors. Among many others, my experiences with Dr. Hsueh (ophthalmology), Dr. Levey (OB/GYN), Dr. Corona (orthopedics) as well as the MRI and mammography staff have all been excellent. In addition, having all services under one roof makes it more convenient for me. For example, I recently scheduled a mammography and a bone density test with back to back appointments which saved me considerable time. I have recommended the Summit Medical Group and have heard positive feedback from those who saw doctors there.

I had tendinitis over three months. By the time I got to the Summit Medical Group, the symptoms were shuffle, but Dr. tar found them right away. The doctor gave an injection

Too expensive you will end up paying more with your insurance deductible than other medical facility without using any insurance. They will never give any estimate upfront so they can charge whatever they want . I would not advise anyone to go to this place

Total big business, there work is shabby sucking in doctors who had been around on there own for years.The billing department is the worst i have ever seen, in all my years. Got calls from a collection agency for $70 that i had no clue i owed. a measly $70 being harrassed by just out of college young punks. my family and i do hundreds of dollors into the thousands at times and they do me dirty like that.Yes i do like my doctor of 15 years, but have to say what a change on his practice very robotic all about the money.

silently switched from in-network to out of network provider. Did not process my insurance properly - still charged me a copay as in-network. Got hit by all the deductible chargers a week later... Plus extra copay.. Dont trust them to process insurance properly...

A outstanding group of medical professionals. Conveniently located off of Interstate 78.

My preferred hospital---- doesn't give me the feeling of a hospital, Great staff and friendly staff

Thrilled! I had never been to this facility before, but after having my car valet parked (AWESOME) I noticed how clean it was which is a major plus for me. After doing a lot of research and consults with doctors for a plastic surgery procedure I found Dr. Reza Momeni. Making my appointment was a breeze. The ladies at the front desk are all so nice, accommodating, understanding, and polite. After having my consultation with Dr. Momeni and Nurse Mary I knew he was the doctor for me and scheduled my procedure for 2 weeks later. By the way, Nurse Mary was by far the coolest nurse I ever met. Talking to her was like talking to a lifelong friend. I felt so comfortable through the whole process. I healed in record time with minimal pain, swelling, and discomfort. All of which I was prepared for the worst. I am so glad I chose Dr. Momeni, and highly recommend him to anyone in search of an expert of plastic surgery. Thank you! Thank you! Thank you!

Dreadful practice management...7 calls to get an appointment...the scheduling staff are truly clueless..hopefully their practice of medicine is better than their practice management...inept; bad attitude; reflects very poorly on the patient population they serve. Safe bet Summit Medical Group is run by a physician as opposed to a business professional.

Doctor Kwaltler and his staff have been outstanding through every phase of my Cochlear Implant surgical procedure. Not only is he the best surgeon in his field, but he and his staff have the patience and people skills that made my experience so much easier to deal with.
Fantastic job !

You are only a checklist to these 'doctors' ththe isn't any real care.

This place is ehh...okay. I came here a week or so ago with a relative, and the only thing that made this visit worth-while was the staff; Dr. Barresi was great and so was the MA, Tatiana. She was absolutely wonderful; she really made this visit more comfortable for my Mother...Her and the Doc stood out to me, as most places I visit with my Mother have seriously unpleasant people...

Overall the facility is nice I've been there a couple of times and loved it, but there is this older lady that is a receptionist in Suite C in the Lawrence building that has a really nasty disposition and isn't really friendly at all.

Have been taking my kids to the Pediatrics Practice here and the doctors have been excellent, but the support staff and nurses can be incredibly rude and down right obnoxious.

The support staff & nurses in Pediatrics need some help with basic communication skills. For example, getting angry or even nasty with parents is uncalled for, regardless of the nurses' frustrations or level of burn out. Simply not acceptable.

The problem at Summit Medical Pediatrics is that there are very few competing pediatrics practices in the local area, and they know it. So apparently they feel free to tell parents to shove it or get lost. Just because the doctors are winning awards doesn't mean it's a good place to take your kids to.

Proceed with caution.

Office staff is good. Billing department is awful. They would not answer questions on billing. I will look for other practitioners after my experience.

I can't believe the reviews I am reading. The Summit Medical Group uses a care model that all other providers should be struggling to obtain. 90% of all diagnostic procedures that doctors normally prescribe after the initial visit can be done on-site, and in many cases on the same day. All data is centralized (no more lugging your test results back to the primary physician).

Need a medication? All your records are available to any specialist so concern about countra-indications is mitigated.

Tired of waiting to be seen, I have never had to wait more that 10 minutes (and that was a fluke) to see my care giver. Try that in any other Doctors office, I dare you.

All-in-all I had to write this to set the record straight. Big business medical centers like Overlook Hospital crank out patients, care little for their time, and basically provide cattle call health care. At Summit Medical Center (SMC) doctors take time, explain thoroughly because they are not forced to crank out so many visits a day. Big Tip: respect their time, they will respect yours. BE ON TIME, CALL IF YOU HAVE TO CANCEL.

It is a shame that when a medical model like SMC is created the critics come out. Nothing is perfect, but this is the gold standard of health care. Who know, maybe some critics work for the competition.

Fantastic Doctors, but the administrative staff and especially the accounts receivables unit are the worst in my 40+ years experience. No detail on bills. Payments not matched to outstandings. Actions promised but not delivered. I keep paying, but I do not trust that their statements are accurate. Especially liked that they sent a collection agency after my daughter for a $9 payment.

I was on vacation and needed urgent care for the flu! Everyone was wonderful and took great care of me. I was home recovering with my medication in no time at all. The pharmacy had my meds ready before i even left urgent care.

The administrative staff treats patients terribly. If you have a problem there is no help. A referral from one doctor to another at Summit is a nightmare. I was told to prepare to go into Overlook Hospital for 4 days but they failed to ever contact the hospital. And when we asked for help we were told the supervisor in the cardiac group is too busy to talk to you. Have moved on to another medical practice. All the medical people are fine, docs, techs and nurses but the administrative staff treats patients as if you are nothing but an annoyance, terrible terrible experience. Administrative staff does not have a clue about dealing with patients, no help or understanding.

Dr. Jessie Wilt is unprofessional, discourteous, and emblematic of everything wrong with bureaucratic, impersonal, factory-style medicine. She telephoned after 6pm on the business day prior to my appointment, faulting me for the fact that her own staff had failed to seek paperwork from my referring physician. Seems she lacks access to standard electronic medical record systems, and then blames patients when her staff neglects to obtain paper copies either. Disappointing.

I have been going to Summit Medical Group for 30 years and they have always been there for me.The Urology Dept.is top notch, and billing has never given me wrong info.I drive from PA. to Berkely Hts.As any business that grows, they also will have growing pains,I try to focus on my health with a positive attitude.Thanks SMG!!

Great Primary Care Physician Dr Craig Feinberg. Love having all my doctors under one roof. Very easy to schedule all your annual visits in one day. Great food in Cafe. Very little wait time, if at all. Clean facility. Being a large building people always are willing to give directions. Though big it is still handicap patient friendly. They have wheelchairs at entrance if needed and a good free valet car service just tip if you can. Even the billing department is good. Many interesting classes just wish they had a dentist

I have been going to them for like 5 Years or more to my Primary Dr Phillips she is AMAZING she listens to your medical concerns and she will definitely help you and tell you the truth. My Neurologist (Dr Cohen)is also in this group and he is AMAZING. I personally LOVE this Medical Group ,the Staff is Professional, Kind, caring and respectful.

The staff is professional . The doctor weekly with is kind and considerate.. that's the reason we keep coming back

You can't beat the convenience of having doctors and labs in one place, and I've found the quality of care to be good. In fact, after seeing two podiatrists elsewhere who never treated my problem successfully, I finally got proper treatment and relief at SMG.

If you don't have insurance and you value your well earned money, don't go. I came in for a second opinion about surgery on a shoulder. Within 8 min I was told to get another MRI and to come back to see someone else that works there. The doctor didn't even shake my hand and say goodbye, he just stopped talking and walked out the door. I had to ask the nurse if I was done. Then they charged me$ 200.00!!

And if I go back to see what this doctor can or cannot do to help me, they want to charge me another $200.00!!!!! WHAT THE HELL!! The first orthopedist I went to in bound brook charged me only $46.00 for a half hour of talking and discussing my surgery options. there is no wonder insurance is so high with medical groups raping our insurance companys with over inflated medical charges!

This facility and doctors are great. The parking...not so much.

Decent doctors and convenient location, but be warned of their awful billing department. They will happily send you to a collections agency and harm your credit over an overlooked $50 bill - while you spend thousands per year there and visit the offices dozens of times - without a single instance of asking, did you know you have an old charge and would you like to settle it?

So unfortunate that there is a complete lack of customer service. For such a large institution, it seems it wouldn t be hard to put a little effort into this.

If you want to spend your money wisely on health care do not go to this place as it is
the medical version of the giant vampire squid sucking blood
in Wall Street. First of all, this giant medical group is more expensive than other places,
the amounts this group bills are always multiple time
as expensive as other smaller more normal doctor groups and insurance companies actually pay them
this amounts which makes your insurance copayment
higher than to the average cost that you will pay without insurance for the same treatment elsewhere.
Worst part is they will not give you direct
upfront cost estimate for the treatment that you are seeking so that they can extract this excessive amount of money.

Nightmare. From the moment I entered I should have left. They have this unfriendly booth right as you walk in to be sure you have an apt, are on time and are allowed to enter the premises. Then once there, they like to talk you into excessive tests, even when the patient explicitly says not to. Also one of the highest basic annual gynecological visits I ve ever had at over $1000 When I went back to speak to someone about the excessive tests I was charged for, I couldn t get past the entrance desk and the nurse who ordered them wasn t working there anymore.

While the doctors are somewhat competent, office staff and associated policies feel like a throw-back from the 80's. More to do with rules, policies and overall "impersonal" environment. Reading Glassdoor comments gives you the feeling (not surprising) there is serious issues with employee base and leadership; "us vs. them". While most of the buildings are new or renovated, you sense there was little creativity or thought process how to make the overall environment patient friendly and less bland, featureless. A visit to the west coast would serve leadership well to better understand how to deliver an improved customer (patient) experience

Had surgery with Dr. Tar. Surgery staff was friendly, helpful and efficient. Dr. Tar was great. Very pleased with the entire experience.

i'm surprised by the negative reviews i see. last month, i was able to book a same-day appointment. as a new patient, i was shocked that i was in and out of the office within 30 minutes of arrival (i had ZERO waiting time, which has never happened for me). my doctor sent my prescriptions to the pharmacy, which was convenient, and the medicine she gave me were little miracle workers. she also had me do a blood test that same day at a place located a couple of doors down so that was convenient. and i was in and out of THAT place in less than 10 minutes. i received a follow-up phone call about 2 days later with the results of my blood test. all in all, i absolutely plan to switch from my former doctor to Summit Medical Group b/c of my very positive experience. i do have health insurance that they cover so that was no issue for me. not sure how much it would cost without the insurance so for those complaining about finances, i can't really say much there.

You can get all medical services at one place

There is no need to drive extra miles to get a medical exam done. They not only have the infrastructure but also the equipment and specialized professionals to take care of you.

Their staff is super polite and you get remainders of your apointments over your phone or email so there is no missing information.

The waiting time is also pretty reasonable. So having said this, I recommend this place for anyone who wants to get the best medical attention in the market.

Sitting in waiting room for 45 minutes for a blood test. Time to find a new service provider.

I have been using Summit Medical Group since 1981, when I was 5 yrs old. Now my child goes there. One stop shopping. Lab and imaging on site.

the doctors are great. staff is friendly and helpful. easy to get everything done (office visit, labs, testing) in one place on the same day. every doctor/specialist is connected to the same system, so everyone is on the same page. very convenient lots of locations if youre in a crunch.

Carol Martino in OT was amazing! She cares for so many patients each day but I m sure they all would say she is kind and attentive, as I found her to be! Carol set me at ease from day one and pushed me perfectly along. I worked many hours with her and she got my wrist back to 100 % functionality! She and her co worker, Steve create a fun environment and keep things hopping in that OT room. She and Steve are great at what they do. I highly recommend them for therapy!

The doctors at this place are fantastic but the accounting is horrible! My experience with the urgent care at this location is this:

Go into the urgent care to get looked at. Get told I have no co-pay and receive no bill. About six months later I get a call from a collection agency stating I had an unpaid bill from Summit Medical Group and what would have been a $10 bill is now a $330 dollar bill, which I never received in the first place. When I contacted their accounting department they told me that I was out of luck and that if I didn't pay the collection agency that my credit score would suffer.

So with that said the doctors here are great, but the Summit Medical Group itself is a bunch of money grubbers who have zero sympathy and will not hesitate to screw you over absolutely. When you go here be VERY careful about making sure you receive a bill, because if you didn't chances are you'll get a call from a collection agency six months later.

The service of this place is horrible! Today I had an appointment at 4 pm, I arrived here at 3:50, then received a text and told me I have to wait outside , it is 93 hot, wait outside for almost one hour, no any further instructions, I have to go in, asked them what is going on, and no one knows what happened. No explanation, no apologize, some reception stuff are awful rude. I will call their patient relation office , see what happen. So be careful this place .

The most enjoyable visit was when I stopped at the cafe and the cook at the cafe made me the best omelet I have had for a while !!! Such a hard worker !!! Needs to be praised

The doctors are very good, the administrative aspects are pretty bad. They use primitive computer systems and keep few continuous records. You have to spend a huge amount of time identifying yourself over and over on every call, rarely reach the right person and it takes them a long time to get back to you at which point you have to re-explain the entire situation from scratch.

I had an MRI & an MRA yesterday in the Imaging department. First I went to the wrong pavillon and the security guard got on the phone to find the right place-which was really nice because I was very nervous about the outcome of the procedure. When I finally got to Imaging, Ms. Gentile kindly took care of me. Next, the kind MRI phlebotomist(I am sorry I don't remember your name, but you mentioned your son had gotten a couple of stitches playing football when he was younger) got me set up with an IV shunt(?right word?) and was very professional and reassuring. The MRI tech took over and was completely professional. Thank you all.

Great medical group, friendly, knowledgeable staff!

Medical records computerized, everything in one place.

It is with great sadness I am writing this review.

I was at the urgent care at Summit Medical Group last night and this morning for shortness of breath and the doctors over there was super nice. One of the doctors wanted me to see a Pulmonologist and when I called I was transferred 5 times to 5 different offices and finally was told that Summit Medical Group does not have a doctor in the Pulmonology Department available to see me till end of April. This is absolutely insane. How can such a big network medical group don t have their own patient taken care of. Am I supposed to live with discomfort till the end f April to see a doctor.

Bottom line with me is the doctor; although I've never had a bad experience. I travel from woodbridge NJ. A good physician and good service is worth the trip.

This is the second time i bring my toddlers to get blood test at the lab.
First time there i brought my daughter and it was a trainning lab technician that came to draw blood from my kid she poke my kid and could not find the vain and kept moving the needle inside her arm.
After trying for a little bit my kid is screamming she decided to move arms and again the same thing happened she called somebody else.
Today i went with my son and they had 2 people one teaching and the other learning and she started doing the same thing poke my sons arm and started moving the needle inside the arm until i said enough get someone more experience and Jay came and i draw blood at the first try.
Please dont let you kid get draw blood from this inexperience people ask for Jay or a more experience person.

SMG takes care of my family and me. The various practices are integrated and coordinated.

I have been very fortunate and have found a collection of caregivers with whom I am very happy. All are very competent and professional.

And the same goes for my spouse and children.

Really great doctors. But I had a really not good experience with the reservation department. Double and triple check the accuracy of your appointments.

Hi I just want to complain that some of your staff does not know how to treat their patients professionally, i was recommended to go to the vascular clinic to have doppler studies done. I was there May 15, 2020 and as soon as they found out i was positive with covid, the reaction of one of the staff was very rude, he even made comments why am i even out of the house and i should be in quarantine, i have been in quarantine since march 28. He didn't even know how hard i have been through but the way he reacted towards on what i have is unacceptable. He treated me like i was really contagious. He was very unprofessional to send me out of their office at the back door and told me that they don't accept covid patients, they should have told the person they spoke to about the appointment before they approved it. I was not the one who made the appointment, it was a referral from City MD. I'm hoping your staff will learn the proper way to talk to people with respect. I understand their fear of the virus, i'm a nurse myself but i would not talk like the way he did in any of my patients. He had no sympathy at all. I have to report this so people would not experience what i have experienced with your staff.

The doctors there seem OK but what I HATE about SMG is their billing. Even though you go in for one thing, they will bill you for multiple things. I went in for physical therapy for an evaluation but got billed for an evaluation AND a therapy session. I didn't even know I was getting a therapy session bc the appointment was for an evaluation! Similarly, when I went into urgent care for chest pains, I saw only ONE doctor but was billed FOUR co-pays with names of 2 other doctors I DIDN'T SEE attached to the bill! I paid my "co-pay" when I first showed up at urgent care and then they sent me a bill with a co-pay for the X-ray doctor that I did not see, one for EKG doctor that I did not see, and one for the urgent care doctor that I saw but thought I had already paid the co-pay for! It makes no sense! And the coding on the bills they send you do NOT match up to the coding on the claims sheet from the health insurance company. It's shady and annoying enough to make me leave.

This is the medical version of the giant vampire squid sucking blood in wall street! First of all, this giant medical group is more expensive than other doctors, the amounts this group bills are always at least twice as expensive as other smaller more normal doctor groups we've used, and insurance companies actually pay them double the amounts would pay other doctors!

Our latest surprise, my kid had a dislocated elbow and we visited the office for that. The doc spoke to us for one minute and spent 5 seconds to fix the dislocation. No problem, ok, until we got the bill: my insurance was billed for $500 of this "procedure" in additional to the office visit, and the insurance approved for $450 but we have to pay all this due to deductible! So for 5 seconds of work, we need to pay $400+, what a ripoff! This is why this country's health system is corrupted, nowhere to complain and the doctors can ask for whatever they want!

Like another reviewer said, stay away if you value your hard-earned money.

This probably the only large Medical group, where you will find every Specialty in the field of Medicine. Each and every Doctor here is the Best of The Best and over every field of medican as well as an extensive immaging dept. Most Doctors have privileges at one or both Hospt. OVERLOOK OR MORRISTOWN,they also operate a number of off main campus sites which have Urgent care with its own labs. & imaging ,along with other Doctors who rotate from main campus to off site locations one or two days a week,there no reason why you can have your problem diagnosis done with one orvtwo visits,all Doctors in the Group have access to your records to assist inthe diagnosis of your problem. At the main campus in Berkley Hts same day surgury is also done,parking lot is large and they offer FREE valet parking. The two main bldgs zre so large you can get lost, but stop any employee and they will guide you or even walk you there. You will not find any Group like this in Northn Jersey. I have been a patient at the Group for about 20 yrs or more have no complants,wount give them up.

I have been a patient of Dr. Rosenbaum (endocrinology) for several years now. I have have a positive experience with them, other than one mix up in appointment, which they resolved adequately. The wait time is reasonable, the staff, professional, and the facilities clean. At one point I had forgotten to get blood work prior to a regular appointment. When I called the office to re-schedule my appointment, they suggested I call the main office and see if I could come down for blood work that weekend (I believe I wound up going in on a Sunday!), so I wouldn't have to reschedule my appointment, I called, and was able to get the blood work done. I was glad I didn't have to miss my appointment. I would certainly recommend Dr. Rosenbaum, and if it weren't so far away (40 minutes) I would likely try switching my general physician to someone there. I have a good insurance plan, pay my copay up front (like every office requires these days) and have had no issues with billing.

I've been going to SMG for years for everything from pediatrics, allergy/ENT, dermatology, etc. and the doctors are nothing but outstanding at their Berkeley Heights location.

Great place to go ,staff is amazingly kind and helpful. They take everykind of insurance and its a great place for your medical needs

Very incompetent office staff - we rescheduled my appointment for Wednesday to Tuesday, I leave work early drive back to Clifton, only to be told that they cancelled my appointment for Tuesday and rescheduled for Wednesday !!?? It took a half hour to resolve in the end i saw a differant Dr who was pretty good but people shouldn't have to deal with this type of stuff it's not a government office for heavens sake !
To clarify the incompetence of the office staff does not reflect on the medical staff which is pretty good.

I learn everyday from the services of Summit Medical Group absolutely great team and fabulous providers of important information. Thanks for the great tips and caring about your community.

have been a patient here for 7 years. received a bill from a doctor i did not visit which had no description of service. the bill was $60 and i did not go out of my way to pay it immediately. SMG sent the bill to collections! We are in the middle of COVID 19 where people are out of work. I received no phone call, nobody cared to find out why the bill was not paid, they just sent it to collections. needless to say i will be looking for a new doctor as i was never impressed with Rosenbaum anyway. he is out for money and charges $600 to refill a prescription. i'm disgusted and done with this place.

The Doctor came highly recommended so I called a week ago to make an appointment as I need to have a procedure in a limited amount of time and explained this to the person that answered the phone. I am a new patient so I asked if they take my insurance which is Aetna PPO and I was told they do and she proceeded to make my appointment and take my information including my member number. My appointment was today, drive 22 miles to get there and when I checked in the lady says, did they tell you we don t take your insurance we take Aetna but not all plans. I would not have drove all the way there if they did not I would have not wasted a week of my time where I could have found another office to go to that accepts my insurance. No compassion and didn t even seem to care that time is of the essence in this situation. Definitely need to retrain the staff that makes appointments and takes patients information so that no one else is mislead and wastes their time.

I I tried to make an appointment and the person in the phone was so rude.

The billing department is just plain incompetent and unresponsive.
Also, after taking my son to the emergency room there I was perplexed to see "office disruption" as an item in the bill sent to my insurance company. I am so very sorry to disrupt you from milking insurance with bogus charges and having to actually deal with patients instead, Summit Medical Group.

Having said that, I actually have nothing but praise for the doctors that work there. But the place has to sort out the billing mess.

The behavioral health appointments are very overbooked. It took me 2 months to get my first one then my second took another 2 months and the therapist cancelled it so now I m going somewhere else... too long to wait a few more weeks, not how therapy should be.

Went to access the Urgent care facility. Sineage lacking./ not clear. No parking available(eventually parked in a ditch) and long line for valet not located near the entrance. All doors are wheelchair accessible yet there is no ramp and many stairs to access the entrance.