While the doctors are somewhat competent, office s...

While the doctors are somewhat competent, office staff and associated policies feel like a throw-back from the 80's. More to do with rules, policies and overall "impersonal" environment. Reading Glassdoor comments gives you the feeling (not surprising) there is serious issues with employee base and leadership; "us vs. them". While most of the buildings are new or renovated, you sense there was little creativity or thought process how to make the overall environment patient friendly and less bland, featureless. A visit to the west coast would serve leadership well to better understand how to deliver an improved customer (patient) experience