Brandy Petrush

Review of Summit Medical Group of Berkel...

The Doctor came highly recommended so I called a w...

The Doctor came highly recommended so I called a week ago to make an appointment as I need to have a procedure in a limited amount of time and explained this to the person that answered the phone. I am a new patient so I asked if they take my insurance which is Aetna PPO and I was told they do and she proceeded to make my appointment and take my information including my member number. My appointment was today, drive 22 miles to get there and when I checked in the lady says, did they tell you we don t take your insurance we take Aetna but not all plans. I would not have drove all the way there if they did not I would have not wasted a week of my time where I could have found another office to go to that accepts my insurance. No compassion and didn t even seem to care that time is of the essence in this situation. Definitely need to retrain the staff that makes appointments and takes patients information so that no one else is mislead and wastes their time.