Meredith Banks

Review of Suburban Chrysler Jeep Dodge

This dealership takes advantage of people and trie...

This dealership takes advantage of people and tries to get money any way they can. DO NOT COME HERE.

My 2012 Jeep Grand Cherokee suddenly stalled out and would not crank on Sunday, September 22nd. I had it towed into the Jeep dealership listed on Monday, September 23rd. After two days of trying to figure out the issue, they called and told me it was both the interior and exterior fuel pumps that were not working and that needed to be replaced. This costed $2200 in total. After having them explain to me the issue in detail, I decided to let them go ahead and replace the fuel pumps, as we are supposed to be able to trust our local technicians and dealerships. I finally picked up my Jeep on Friday, September 27th and paid the full $2200 for the repair. Around 10 minutes later, after getting only 5 miles down the road, my Jeep did the same thing it was doing before I towed it into the Jeep dealership. It stalled out and would not start. This was literally 10 minutes after I picked up my car from the dealership and paid the full $2200 repair costs for the two fuel pumps. After calling them and explaining to them what happened, the vehicle was towed back into the dealership. As it turns out, the problem was never the fuel pumps as they claim. The problem was with the relay plug. The relay plug is responsible for providing power to the fuel pumps, and when the relay plug is faulty or doesn't work, it will not provide power to the pumps and the car will not start and will suddenly stall out, just like my car was doing. When fuel pumps are faulty, gas mileage gets very bad, the car sputters and jerks at around speeds of 50 miles per hour or more, and it makes a weird engine noise. None of this was happening to my jeep. My jeep suddenly just stalled and wouldn't crank. It did the same thing after the fuel pumps were repaired. Within 10 minutes. This means that the entire time, it was the relay plug and I was cheated out of $2200 dollars because the technician and the dealership did not do their job. If they had followed protocols and looked up all recalls on my jeep at the time before they started trying to figure out what was going on with my jeep, they would have saw that one of the recalls was the relay plug itself. this would have kept me from paying $2200 for fuel pumps that I didn't need and would have saved me the inconvenience of not having my car for 1.5 weeks. As I tried to explain to them that the relay plug is responsible for providing power to the fuel pumps and not the other way around, they continue to give me the round about answer that the fuel pumps were messed up too, even though they even admitted they did not check the relay plug first. I asked them to prove to me that my old field pumps were not functioning properly, as they stated they still have them, and they made up an excuse as to why they couldn't do that. They took advantage of me by assuming I was just a naive, 24-year-old woman who knows nothing about cars. This is the type of scams that goes on behind our backs and gives us almost no recourse as we are taught to trust what the technicians and dealerships say you need for your car. I was given no refund or no discount for the cost of the fuel pumps that was completely unnecessary. I am appalled by the way I was treated and taken advantage of, and I want my money back and I want to make it known that the people at this dealership will take advantage of those who look like they have no idea what goes on with car technical issues.