3 years ago
With the way management runs this business, I don'...
With the way management runs this business, I don't see how they will ever reach 5 star status. This review is in response to repeated requests by Suburban, as I was in recently for an oil change.
The oil change wasn't the first time I was in for one, but the mechanics made the visit memorable. It was memorable because they left the rags hanging out from the hood. And they were wet as they washedo the car. Not only did they forget the rag, but didn't notice it when washing my car and didn't notice it after parking it to await me picking it up. On my way out I saw an employee parking a car for a customer to pick up, and on his phone. This leads me to belive that employees are more interested in their own life, than the servic and they were hired to perform for the customer, which helps explain the rag.
That was most recent. I bought a car from a different dealer, but go here as it is close, and anything closer is a good distance away. The first time interacting with this dealership was a phone call to see if an appointment would be needed or accepted so I could get in and get out. The phone call resulted in an appointment a month later, and when I arrived, I was toldoing they don't accept appointments and it's a first come first served operation. Now why wouldn't the service desk not know this, it's because Suburban owns several dealerships in this area, and to save cost, there is only one call center at a dealership that isn't this one. And evidently each dealership has its own procedures.
2 star due to the hounding emails, terrible service, and lack of protocol for employees. I will never buy a car from here, will never recommend this place to anyone, and if I didn't get free oil changes, wouldn't even come here for service.