John Latour

Review of Suburban Chrysler Jeep Dodge

If I could give this dealership 0 stars I absolute...

If I could give this dealership 0 stars I absolutely would. Brought my car in to have it inspected due to it not starting, since it is an older car things tend to fall apart. Upon dropping it off the service advisor Kyler seen dollar signs and intended to mark up the items my car would need repaired such as a starter and proceeded to call me with an astronomical price for the repair. I then decided to call another Dodge dealership (Sterling Heights) who then quoted me a way different price than what Surburban had. My max repair estimate at Sterling Heights was half of what I was quoted at by Suburban, when I asked about the price difference Kyler acknowledged that essentially he was marking it up drastically in an aim to make a profit. Unfortunately to his detriment and poor customer service he has cost this dealer a purchase of a brand new Jeep as well as the cost of the other cars repairs. I advise anyone who doesn't want to be taken advantage of to stay as far away from this con scheme as you can. I will not be returning to this dealership ever.