Shan Sundaram

Review of Suburban Chrysler Jeep Dodge

I usually have very good experience visiting this ...

I usually have very good experience visiting this dealership for oil change. But this time, I had a horrible experience on last week Saturday. As I am FCA employee, I know that the technician is paid only by the repair work.
I was waiting in the dealership ( showroom) for oil change. The advisor ( Mark Calderon) came back after an hour and took me inside the garage, my vehicle was on hoist. Technician said that there is some looseness in tie road and suggested to change. As I drove the vehicle with no issue, I told them that I will do the rework after a week when I have time, so I asked then return as It is. In few minutes the advisor Mark came again and took from the show room to garage to show me the tie is broken, while my vehicle was removed from the hoist. Which I don't believe. Because I drove the vehicle to dealership with no issue and technician also show me earlier it was loose, how it could broke while the vehicle being removed from the hoist. I was forced to agree for toe rod change as otherwise the vehicle is not drivable. it is rip-off.
Also when I pick my vehicle, there is no service team available.
I noticed there is (a) no multi-point report, (b) no sticker on windshield for next oil change ( wondering whether even there was oil change done?) and (c) No water wash which was also not done. When I called back the show room person doesn't have any clue and asked me to call back on Monday. I am totally upset with this service advisor/technician attitude. I was wondering if this the treatment for FCA employee, how the normal customer will be treated?