Kayla Rice

Review of Suburban Chrysler Jeep Dodge

The experience I received at Suburban Troy was unf...

The experience I received at Suburban Troy was unforgettable. Car salesmen and dealerships get a bad name because most buyers do not trust them or get educated on buying a car. Being a first time new car buyer I can honestly say I was overwhelmed by how many different cars I was looking at, suburban Troy was my first stop to test drive a vehicle. Maria Kovach was my dealer and from the second I was in contact her about setting up an appointment until I drove away with my car I received amazing customer service. She was very informative about buying/leasing a car. She wanted to meet my needs and not push anything I wasn't able to buy. I was a bit of a tougher customer based on not knowing what car I wanted and price being my number one concern. She spent 2 hours with me pricing out different vehicles with different packages to meet my needs. Only being there for 2 hours I made a decision on a car I wanted to buy. Not test driving anything or going to another dealer. I trusted her knowledge on leasing a car. I trusted her pride in the company she worked for. I trusted her suggestion on which car to get. I don't think my experience elsewhere would have been as great. I could quite possibly 2 months later still be looking for the best deal or car to get.