Fraud!! I started received 2 magazines in December '18. One is for Golf magazine; I have not played golf in over 15 years... the second for People magazine addressed to my Grandmother who passed away almost 6 years ago. I was told Subco was the 3rd party who subscribed. I saw on BBB that many people have the same experience. I have been on hold waiting for "customer service" for nearly a 1/2 hour.
One down and five to go. Subco has helped me cancel magazine subscriptions that have bombed the mailbox for months. Thank you so much. I hope the others stop too.
I share the same experience of many on this review page it seems. I too was sent a few magazines that I had not signed up for. I was very unhappy and was directed to seek clarification from Subco. Angela from Subco was very nice and informative. She helped me cancel subscription and was very prompt in her responses. I'm very please, thank you Angela
I really appreciate how expedient Angela was in helping me with the issue that I had! Thank you very much Angela for the time and effort to help me! Keep up the GREAT work!
Was referred to Subco to cancel magazine subscriptions arriving at my home addressed to previous owner who had been gone for several years. Prior to finding Subco I attempted numerous times to return to sender with no success. I received a very prompt, professional and detailed response to my request and am totally confident that my issue is now solved.
Great customer service from Brie. Very helpful in updating my subscription and canceling one I didn't actually subscribe to. Thanks!
I contacted Subco by email and received an answer within 24 hours. Brie, the customer care associate, was able to solve my issue immediately.
Have you ever tried to cancel a mystery unsolicited magazine subscription? This support center actually had a human respond to me, write polite notes, and take care of cancelation. Thank you!
I contacted Subco after learning the Sports Illustrated magazines my husband was receiving (and didn't order) were processed through them. I received prompt and professional emails from Angela when I contacted Subco asking to cancel the subscription.
Thank you for putting a stop to those unwanted magazines!
It was easy contacting Subco regarding my issue. The lovely Angela solved my issue with great patience & understanding. Thank you again Angela!
All the best to you & your company!
Iris
I ve tried to call numerous times and there is no answer. I just sit on hold for an hour before hanging up. I ve left voicemails as well. All I want to do is cancel a subscription that I never signed up for. I don t know how they got my address or name, but this is horrible customer service.
Started receiving golf mag...I don't play golf...contacted provider cancelled subscription...got info that subco waa responsible for the subscription. I don't know subco or have no idea why a subscription was started in my name.
I received prompt service and Cynthia was very nice.
I was expecting a free magazine and when I got the magazine it was a2 year subscription. I was worried I might be charged for it. When I talked to Lori from subco she assured me it was free of charge. She was very nice and there was no long wait time or anything.
I started receiving People Magazine. It turns out it was a free gift from Baseboard Buddy for a purchase I made. I spoke to Edward at Subco where the subscription came from. He was very helpful and informative.
The cancelling of my Cosmo subscription was handled quickly by Rachel. I certainly appreciate good customer service. With that being said, why is Melania Trump never on your cover? She is a smart and beautiful woman who is a role model for women.
Edward handled my desire to cancel my subscription with efficiency and he was very helpful. I though I was stuck with a charge I did not want, and he re-assured me I was not.
Thanks SubCo
Angel my Subco customer service agent was so helpful with resolving my subscription problems. Thank You Angel for great customer service.
Worse customer service ever. I was on hold for 45 min. When I did get a human I was told that there system crashed and they can't help me. It is very robotic you think that the automatic answering system could state that before I held for 45 min. My call was time sensitive so I asked the person to write a note stating that I called but she could not to do that. Stated that they could not take notes
Wtf
I've received a Sports Illustrated magazine and i was not into sports. A representative from Subco was able to locate the magazine and advised me on how the magazine came about. I guess i purchase something online and i was given a 1 year subscription as part of a promotion. The representative was able to cancel the subscription and was kind enough to send me a confirmation letter.
RATING 2- Just hours after posting my initial rating Im thrilled to report that my email to Subco was answered and my issue seems to he resolved. Im impressed at the swiftness of the representative and the friendliness she showed. I am now changing my rating to 5 because of this. Thank you for your help, Subco!
RATING 1-Will happily change my rating once my email is answered and dealt with as to why I'm receiving Time magazines all of a sudden and how the heck do I make it stop? I know for a fact I didn't order so I'm hoping I do not have an issue stopping these magazines.
Super annoying getting all these unwanted magazines, then bills. Hard to get them stopped. Horrible marketing idea!
This company some how acquired our address and has been sending us unwanted magazines.
I have been on hold for over an hour right now. This tells me that this is a scam. That this company is just another way to gather information. If i get another magazine from this i will be filling a civil suite.
Patricia helped me quickly and let me know that I was receiving the magazines for free. She cancelled the sending of magazines and confirmed that I was not charged for them. Thank you Patricia for your GREAT customer service!
My experience with Subco was great. They resolved my issue quickly.
I was helped by cynthia really friendly an informant..
We started receiving a magazine addressed to my brother-in-law who died 20 years ago and never lived at our address. When I finally got fed up enough, I found a number to call and they referred me to Subco who handled the situation promptly and even said they would be sure to put my address on the Do Not Contact list. I would definitely do business with them. I would give them a 5 if we had never received the magazine at all. It just seems so strange that ESPN should find a dead man's name and then send their magazine to an address in a town where he never lived in hope that he would subscribe. Makes you wonder where they get their mailing list. But Subco did a good job.
I had a great experience speaking with Customer Service Agent, Cassie (ext 435). He was helpful in guiding me on canceling my subscription with ease. Even with further questions I had, Cassie was attentive and provided a thorough response. Thank you Cassie for the professional customer experience. Keep up the good work!
Customer Care Associate Brie handled my request quickly via email today. As a result of Subco's Customer Service there was nothing left for me to do and I learned some background information relating to my request which was awesome. I simply want to stop receiving Cosmopolitan Magazine and that's just what will happen. Easy Peasy! Thanks again Brie & Subco.
I called them because my mother who has Alzheimer's was receiving magazines through Millenium Marketing. The lady I spoke with, Lori, immediately helped me by cancelling the subscriptions and also contacting Millenium. She was terrific and very nice.
I called to have subscriptions cancelled. They did a great job of doing so for the magazine I didn't want, but also informed me of other magazines they could cancel for me. Great job!
I had an issue that needed resolved. I contacted the company and a representative named RACHEL was quick to respond. Rachel has resolved the issue in a very efficient manner. I am very pleased.
SM
Maine
Same experience here. My son started receiving an inappropriate subscription. I called to cancel it and they said this company purchased it. Hmmm. What are these people up to?
I was anxious in trying to cancel People subscription and subco ensured me my subscription canceled properly and that I wouldn t be charged since I never actually ordered this. Subscription just kept coming. It would have been nice to know it wasn t something I did order by accident. In fact it was actually a free promo I was getting. Having known that would have eased my anxiety. They replied back quickly and were extremely helpful.
They signed me up without my permission to 3 popular women's magazines.
It took a while, but I think my issue was finally resolved by Rosalva. Appreciate the help.
Contacted Subco through email about a lasting subscription I had that I have not wanted in years.
Angela was very efficient, polite & understanding with my request.
Rieceving Bloomberg and didn't sign up for any of it.
The customer service is always willing to help you with your needs. The agents are so friendly.
I sent an email asking why I was receiving a certain magazine to which I did not subscribe and did not wish to continue receiving. They responded with a very professional email explaining how this had happened and informed me that the subscription would be cancelled. However, they stated that I may receive a few more issues, which I would prefer not to.
Brie was very helpful with my subscription problems! She got it fixed fast.
Great customer service. Took care of my problem very quickly. Highly recommend.
I wanted to comment on the service I received from Subco employee Brie. She was nice enough to cancel my subscription to a magazine I never requested. I've read a lot of reviews blaming Subco but as I understand it the information comes from Millennium Marketing Group and if so we should be laying the blame on them too .
Thank you Brie for your help.
10/01/19
Very bad service on part of subco. In Nov 2019, recieved a digital subscription to a magazine via a just fab purchase. Was told to contact subco with regards to the receipt and information. Numerous phone calls and emails later, i still did not receive my digital mag in fact everytime i call subco i get a different answer and no resoltion. I even got told there were no notes in my record despite my numerous calls and emails. Here i am missing out on my subscription because subco does not know how to disperse information to customers. So sad . No wonder alot of ppl report subscriptions they havent signed up for. What a mess of a company Subco is.
The service they provided was outstanding. Very professional, kind and expedient. Thank you, Subco.
Started July 2018 cancelling my mother's subscription - a woman 90+ years old was signed up for Fit/Bicycle/Marie Claire and more - who does that and then after asking that all be cancelled and her debit/credit card stop being used I was told today an automatic renewal was processed - I have an email in July - all was stopped - almost a year later and another magazine arrives???? and a renewal was processed? How was this done? No one answers the phone in California at the 800 # either - go figure
Quick to resolve service issues, emailed promptly, delivered periodicals on-time.
I keep getting magazine subscriptions I NEVER SIGNED UP FOR. They are scammers, they must buy people's info online and send them magazine subscriptions and bills hoping they will pay.
Thank you so much Cassie for letting me vent. You were awesome!
Thanks for getting the subscription mess taken care of. I really
appreciate it.
I've been on hold for more then ten min now trying to cancel something I never ordered . Very frustrated
I contacted Subco today because of a sudden onslaught of magazines that I've received apparently from Millenium Marketing. The Subco representative was Edward and he was super! He was very helpful in explaining what was going on and assured me that these magazines were complimentary and assisted me in providing contact information for the other magazines that were not coming through his company. Above and beyond customer service - a rarity these days! I am very appreciative of such professional, well informed and helpful service! 5 stars!
I called Subco to find out why our company was receiving multiple magazine subscriptions that we had not requested. Angela was quick, courteous, and extremely helpful in tracking down the subscriptions and went the extra mile to notify the company that requested the subscriptions in our name that we were cancelling so that they would not try to reactivate them. Angela was amazing to work with and was beyond helpful even though I was not a paying customer. I appreciate the attention given to my inquiries.
Keep getting unwanted magazine subscriptions and it all leads back to Subco. Tried calling, but only get a busy signal every time.
I emailed Subco to advise I was receiving a magazine addressed to someone who doesn't live at my residence. Angela responded and went above and beyond what I had expected (which was actually no response at at all), explaining the origin of the magazine and placing my address on their no-mail list. Thank you, Angela!
Had a great experience with company representative Angie clearing up confusion about an unsolicited magazine subscription. My visions of being billed for something I didn't order (or want) have pretty much disappeared. Common sense would dictate that if you send a trial sample of something you notify the customer that it's a no-obligation trial, but apparently that's not the way it's done these days. Thanks Angie.
I received a magazine subscription thru a clothing site and had no idea. They informed me on where it came from and answered all my questions. The people at Subco were really easy to talk to and and they cancelled my magazine subscription quickly.
Roxana Vargas helped me be removed from the mailing list. I had a family member that was here on temporary basis and I was still receiving her magazines. So thank you.
I was sent a magazine I did not order which was disconcerting. A fine young lady named Angie straightened everything out in short order.
Super pleased with her help, and now with the company.
Thank you!
Subco was quick to help with my questions. Brie took care of my concerns
and I was very satisfied with the help I received!
When I had a question about my subscription, Good Housekeeping directed me to Subco since my subscription was 3rd party. I received a reply a few days after I emailed them and their reply was very professional, friendly, and answered my question very satisfactorily. Thank you, Ariel!
I've been receiving unwanted magazines and the publishers points to SUBCO. I'm not sure how are they paying for the subscriptions and I can't even cancel them as publishers' websites direct me to contact SUBCO for cancellations.
What a bad act this company is doing!!
Most helpful at explaining source of subscriptions and cancelling those. Great service!
I emailed subco to find out why I was receiving magazines when I didn't subscribe. They were very fast at responding and they took care of everything and explained why I received magazines.
Subco was very responsive and took care of my magazine subscription issue right away. I appreciate the quick help in taking care of my request. I would recommend Subco to others.
I contacted Subco for hep with stopping a magazine subscription that I knew nothing about. I contacted them through email and it was handled quickly and to my satisfaction. Thank you.
I currently receive 5 magazines subscriptions which were received through qualifying purchases from JusFab, which partnered up with SubCo for the magazine subscriptions. When I first contacted SubCo the General Manager provided great customer service and a thorough explanation as to what role they played in my magazine subscription. I did not receive any additional charges or there were no hidden fees. I am simply enjoying my magazine subscriptions and I am thinking of re-enrolling once they are up for the year. It is really unfortunate to see the negative reviews as my experience was been nothing but great with this company.
Roxanne took care of cancelling the magazine I received.
Great company! I've consistently received Food & Wine, New Yorker, The Week, and GQ with no problems. Resubscribing has been very easy...
Roxanne from Subco was very helpful answering my question. Thank you so much!!
Anita
I received a complimentary 1-yr subscription with an online purchase. I noticed an email from the magazine (not the online retailer I purchased from) a few days later with the following sentence: "You may contact customer service within 30 days to cancel your subscription and the free trial issue is yours to keep free of charge". I called up the online retailer I got the subscription from and their customer service couldn't answer my question and just gave me the number to SubCo saying I should call them for an answer instead.
I was expecting the same run-around but honestly Casey (the SubCo Customer Service rep) was really helpful, friendly yet professional and quickly answered my questions. The best part is that I got confirmation that I won't get charged for the subscription after all. Thanks for your help Casey!
I was/is having the same problems as other people described. I got into a 2-year Seventeen magazine subscription and I have never in the past requested it. I first contacted Hearst, the publisher, and they referred me to this company (Hearst customer service, by the way, sucks.) I called them at the toll-free number on their website. I waited for about 15 minutes with 10 callers ahead of me. Once I spoke with a representative, she was extremely nice and explained to me why I got the subscription. Some company called Western Readers Service provided me with an "Introductory free subscription with no obligations during or after the subscription trial period." She confidently tells me I won't be charged. I will keep checking my bank statements and look out for a bill, which will be on their tab and not mine. All Subco does is receive requests to send out magazines, and not really related to the publisher. If you have this issue I suggest calling them directly, or e-mailing them. They CAN cancel it, and remove you from future mailing lists.
I called Subco to learn the origin of the magazines I received. Brie from Subco was prompt and returned my calls twice. She is professional, explained the details of the promotion, clarified the parameters and future plans of the magazine senders. I found Brie to be an excellent Customer Service Representative! It is rare that a company performs prompt, efficient responses to a customer or someone who was not yet a customer. I very much appreciate Brie's attention, solution to the issue and complying with my request for written communication. Thank you for the proper handling of this issue. 9-3-19
I received great service from Subco. They responded quickly and professionally to all my questions and took care of my request.
subco.com
