Worse customer service ever. I was on hold for 45 ...

Worse customer service ever. I was on hold for 45 min. When I did get a human I was told that there system crashed and they can't help me. It is very robotic you think that the automatic answering system could state that before I held for 45 min. My call was time sensitive so I asked the person to write a note stating that I called but she could not to do that. Stated that they could not take notes
Wtf