Fira Z

Review of Subco

I received a complimentary 1-yr subscription with ...

I received a complimentary 1-yr subscription with an online purchase. I noticed an email from the magazine (not the online retailer I purchased from) a few days later with the following sentence: "You may contact customer service within 30 days to cancel your subscription and the free trial issue is yours to keep free of charge". I called up the online retailer I got the subscription from and their customer service couldn't answer my question and just gave me the number to SubCo saying I should call them for an answer instead.

I was expecting the same run-around but honestly Casey (the SubCo Customer Service rep) was really helpful, friendly yet professional and quickly answered my questions. The best part is that I got confirmation that I won't get charged for the subscription after all. Thanks for your help Casey!